I have been trying to get AT&T Fiber for three weeks now. I created a ticket to have my address validated. They were claiming that I did not provide an apt # for my address, but there was no number to provide. I live in a townhouse, not an apartment. I have called multiple times and my original ticket was escalated and I provided full description of the house, the community name, etc to not have any confusion this time. I also provided my next door neighbor's address since on the tool it shows that Fiber is available for his house.
I was told that an engineer was going to be sent to my house the next day and no one showed up. They also never called to follow up.
What is this? Is this how AT&T treats new customers? Do you guys even want to remain in business? If having an address validated is such a pain I don't even want to imagine what I could be put through in the future.