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Two Phones Lines Falsely Reported Stolen

I have 4 lines under my account, and 2 of the lines weren't able to make or receive calls since yesterday morning. I found out yesterday evening that the 2 lines have been falsely reported stolen. I can still text, but cannot call anybody except 611. So, I called 611. The agent asked me to turn off

Questions

 • Wireless Account

320

8

0

Accepted Solution

Official Solution

MicroCell - works one week and then I get "activation error"

I received a MicroCell (DPH-154) last week.  I went through the activation process, received my confirmation email, and everything seemed to be working well.  This week, I received a text an email stating that the address does not match the GPS information (Error Code 102).I check out the device and

Questions

 • AT&T Cell Booster

2.9K

5

0

0

Accepted Solution

Official Solution

Prepaid Renewal Problem

My prepaid phone is expiring and I need to renew it for a year. Last renewal I paid 10 dollars for 100 minutes, which are good for an entire year. I just renewed on the ATT website for 10 dollars but the minutes expire in one month. I only use this phone very little for emergencies so only a very sm

Questions

 • More AT&T PREPAID Discussions

37

1

0

Accepted Solution

Official Solution

Sent really bad free phone in mail, AT&T turned off Galaxy S9.

Back in like 2016 I got a Note 8 through AT&T but it broke recently and I got a refurbished S9 that wasn't through them a few months ago because moneys tight and just changed out the sim card. I just got sent an AT&T Fusion Z in the mail which seems like a pretty crap phone after doing some

Questions

 • Samsung

817

7

0

Accepted Solution

Official Solution

Landline phone says check tel line

my cordless phone says check tel line, plug in regular phone still no dial tone. ive unplugged and plugged the lines in and still nothing. If anyone can help with this id really appreciate your time :-) Mahalo,Cheryl S.

Questions

 • AT&T Phone Equipment

2.8K

1

0

Accepted Solution

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Closed

Dropped Calls, and “NO SERVICE” in an area that used to have GREAT signal

I’ve complained about this “No Service” issue before, back on June 28, someone from AT&T contacted me, I let them know the situation in detail, and of course, I never heard back.  Seems to be a growing trend that the bigger the company gets, the more likely they tend to just brush off customer issue

Questions

 • Network Coverage

120

1

0

0

Accepted Solution

Request for AT&T Fiber installation in our area.

We have been waiting for AT&T Fiber in Evergreen, San Jose, 95148 area for the past few years. Can you please speedup the process and save us from Xfinity?

Questions

 • AT&T Fiber Installation

72

4

0

Accepted Solution

connect to mobile data with Xiaomi phone

I have a Redmi 6A phone and need to connect to the AT&T mobile data network. What should I do?

Questions

 • Other Phones & Devices

167

2

0

Accepted Solution

No service since yesterday on wireless phone network or internet

I have a WiFi "box" for both the wireless phone network (home phones) and internet, but neither has worked since yesterday evening. Fortunately, I have access to a work-related Verizon WiFi and a Tracfone cellphone through another provider; otherwise, I'd really be up the creek. The ATT tower is 1.5

Questions

 • AT&T Internet Equipment

351

11

0

Official Solution

Buying from ATT Store

What can be done when a worker tells you that your new watch will have its own number aside from your original phone number and when you go into store to ask why it doesn't work, it turns out the worker just lied to you so you could buy it?

Questions

 • Apple

51

6

0

Official Solution

No connection after trip abroad

Hi, My phone won't connect to AT&T network when coming back from a foreign trip. I need to remove AT&T SIM card, power cycle the phone, re-insert the card and then it will connect back. Same ritual with my wife's device. Both Pixels, unlocked. Why is this happening and can it be fixed

Questions

 • Data & Messaging Features, Internet Tethering

607

6

0

No Signal - No Known Way To Contact AT&T By Phone

Hi! I have two primary questions. Please, only respond if you're informed about these sort of things:1. Our home is in Seattle, WA, and we were wondering, since AT&T is Texas-based, if whether or not the recent hurricanes there and in immediately surrounding areas are impacting our not getting a sig

Questions

 • AT&T Phone Installation

218

1

0

0

Issues logging into AT&T account; can't receive texts to update password

Hi, I've been in the States for some months and had an AT&T prepaid monthly plan for that time. Now that I'm back in Europe, I'd like to change my monthly plan but cannot access my AT&T account since I forgot my password. However, I also cannot receive any texts to update my password because I do no

Questions

 • Account & Usage

53

1

0

Internet Installation at New Address

I've got a unique issue. I'm building a house on a private road(i.e. driveway) 700 feet off of a county highway. The issue is our new address, assigned by the county 911 office, does not show up on any of AT&T's maps/databases, so they are refusing to send a technician out to even investigate the po

Questions

 • AT&T Internet Installation

36

1

0

Vesta and ID

I been told that i need to send a government issue ID to [email scrubbed] but when i send the email it does not go through. i can't use my phone. Can someone please help me. What is the right email? I walked into the At&t store but they can't help as well. Customer service has been a dead en

Questions

 • Account & Usage

24

4

0

What would you say?

What would you say to AT&T if they charged your 81 year old Mother for Internet Service from July 2019 (when she told them she did not want it since it never worked.) until TODAY, BUT provided HER service to someone in Marble Bluff Subdivision (Marble View)... and REFUSED to credit her the money

Questions

 • AT&T Internet Installation

41

1

0

device says "No service"

I was switching my sim into a friends device to see if his device was looked, and now returning my sim to my device, it says "No service". What do I have to do to recover my service?

Questions

 • More AT&T PREPAID Discussions

16

0

0

Attention no service and mobile network not available

About 2 hours ago, my phone was blinking and saying attention no service (there were no bars at the time). Then when all the bars were full again, it is still blinking and saying attention no service. I can't make/receive calls or texts. I have turned the phone off, took out sim card/put back in and

Questions

 • Android

2.7K

1

0

0

Horrible service in the last couple months.

When I first signed up for AT&T it was becuase it was the only carrier that I could receive service in my home with. However, in the last couple months it has become the worst cell service I've ever had, I can't even receive or send text messages in my home. I've missed very impor

Questions

 • Android

55

1

0

Service-Coverage

Honestly, I don't know why I thought at&t was so good. I thought it was once better than any other network. I even left Verizon for At&t.  Now I have regret. I'm on my 3rd sim card and second new device, in hopes that maybe just maybe I don't have to keep restarting my phone to let my messages go th

Questions

 • Network Coverage

268

4

0

0

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