AT&T Community Forums

Sim not provisioned

I am from the UK and 2 years ago bought a pre-paid Sim and loaded it with credit. Because of Covid I have only just been able to return to the US and put the Sim into an old unlocked iPhone I have. I have a “no service” message and when I go onto Network in the Settings, it says the Sim is not provisioned. I have tried to activate the Sim again by entering the ICCID and my phone’s IMEI numbers, but it says not recognised and I can’t get any further. Any ideas on what I can do? I tried going to the AT&T store, but after waiting nearly an hour to be served, I gave up and walked out… thought I’d try to solve it online instead. Do you think maybe AT&T will have deactivated my Sim as it hasn’t been used for so long? There’s a stack of credit left on it. Thanks in advance!

Responses

Accepted Solution

Official Solution

sandblaster

ACE - Expert

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64.6K Messages

2 years ago

If you haven’t paid since charging 2 years ago, your account has been closed and that SIM card deactivated and whatever credit was on the account was lost. A deactivated SIM card can not be reactivated. You will need to open a new account with a new SIM card and new number.

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M

MN123

New Member

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3 Messages

2 years ago

Thank you for your reply… though that’s really disappointing to hear. When I bought the SIM 2 years ago the store advisor told me if I loaded it with credit, the number would never expire, so I loaded it with $100! Have only used a tiny amount, $10 at most, so not happy this will have been lost. Any advice if there’s anything else I can do? Thanks again.

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JefferMC

ACE - Expert

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33.2K Messages

2 years ago

The balance of the account expires after a period of time starting from the last deposit with the length of that time based on the size of that deposit. If you keep putting money in, before it expires, you can keep the account alive indefinitely. But if you quit paying, even if you're on a pay-per-use plan (which have just been done away with) and don't use it, your money will expire. 60 days later, the account will automatically close.

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M