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New Member

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3 Messages

Mon, Apr 19, 2021 10:43 PM

Cannot send or receive pictures in Messages MMS

I recently stopped being able to send or receive MMS pictures in messages app on my Samsung Galaxy Note 20 Ultra 5G.  This started within the last 7 days.  I have tried everything, power resets, force stopping, turning on Wi-Fi calling, but to no avail.  

Accepted Solution

Official Solution

ATTTimCS

Employee

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350 Messages

2 years ago

Hello Community,

Thank you for reaching out. Samsung has identified the issue and will be sending an update to affected devices in the next 24hrs. Please update your device when prompted, to resolve the issue.

Thanks

Tim, AT&T Community Strategy

New Member

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4 Messages

2 years ago

I cannot send any Android user any kind of mms or file. It says not delivered. I tried to force stop and restart. I done all the clicking the iMessage and resetting the setting and it still won’t do it. I was on chat with someone from Apple for over an hour and they couldn’t figure it out. I called At&T and they couldn’t figure it out. It’s annoying. I noticed it after one of the upgrades but I thought that it was just a one time thing, but no, few months later it’s still happening! 

Note: This comment was created from a merged conversation originally titled Android users cannot receive messages
ATTHelp

Community Support

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204.1K Messages

Hi @Jayjaytowner,

 

Thanks for reaching out! Allow us to assist.

 

Please let us know what iPhone you have specifically, and the current iOS on your device. Next, let us know if this issue is happening in a group text, or are you unable to send texts to Android users individually? You mentioned that you basically troubleshoot the iMessage; what did you try exactly? When you say you reset the setting, was that the network settings on your phone? Or, was that related to the iMessage?

 

If you haven't reset your network settings, that's the first thing we'd like you to do. We look forward to your response!

Collin, AT&T Community Specialist

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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

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4 Messages

I have an iPhone 11 14.4.2 ios. This is happening in both group and individual messages. I did a iMessage reset and a phone reset, a few times. I have talked to Apple a few times and At&T on several occasions and At&T said that this was happening across the network and that it would be fixed 3 days ago, but it’s not! I have been walked through the same troubleshooting content to the point of knowing what to do before they ask! This is the only way I can talk to some of my kin and I can’t send pics or anything to them. 

ATTHelp

Community Support

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204.1K Messages

Thank you for reaching back out to us @Jayjaytowner !

 

 

For the current messaging issue that you have been experiencing, a common fix for this would be for the user to Deregister iMessage from their device. Doing this will remove your number from iMessage services, which will in turn give your text messaging system the ability to function as expected, when dealing with non-iPhone devices. 

 

You can Deregister iMessage Online or by turning off iMessage in Settings.

  • Disable iMessage: Settings > Messages > iMessage Off 

If the problem still continues feel free to reach back out for further assistance.

 

 

We hope this helps!

 

 

Ty, AT&T Community Specialist

 

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

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4 Messages

i cannot receive or send mms

New Member

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4 Messages

I cannot send or receive mms on my A12 Samsung

New Member

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13 Messages

2 years ago

bought Alcatel Smartflip at Target Jan 2021; zipcode 48187; strong wifi signal. I cannot receive pics, nor can I send pics. "Auto Retrieve Message" is not an option shown in settings. I turn on data. I even turned on international roam. It says network failure. I never had this with my previous ATT flip phone.

I read the following instructions on this forum:

  • We recommend that you try the following on your device. In the Messages app screen, press Right Menu to access Options > select Settings and press OK to view the following options:

Auto Retrieve Messages: Select this option to automatically retrieve all your multimedia messages.


When On without roaming is selected, the multimedia message header plus the message body and attachments will automatically download to your phone when not in roaming mode, this is default option.


When On with roaming option is selected, the multimedia message header plus the message body and attachments will automatically download to your phone when in roaming mode. When you select Off, only the multimedia message header will be retrieved and shown in your Messaging screen.

Note: This comment was created from a merged conversation originally titled Alcatel Smartflip MMS messages

New Member

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13 Messages

almost 2 hours on the agent chat line today, and waiting now 'til 24 or 48 hours for this to be resolved. I will keep this forum updated

New Member

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7 Messages

2 years ago

I have a Samsung Note 20 Ultra on a plan that was just upgraded to 5G.  Ever since the upgrade my sms and mms have been inconsistent.  I have the latest software update and using Google Messages.

Restarting phone, switching it into airplane mode, turning off wifi calling all do nothing.  

Note: This comment was created from a merged conversation originally titled SMS/MMS Not Sending After 5G Upgrade

New Member

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7 Messages

I have started to notice I am only having this issue with iPhone users.  2 of which I know are also on AT&T.

ATTHelp

Community Support

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204.1K Messages

Hi @Spexs,

 

Thank you for reaching out. We'd like to find out why and help you receive MMS and SMS.

 

Sometimes, a SIM card incompatibility may be responsible for your experience. If you are still using the old SIM card, we recommend you visit an AT&T store to change your SIM card to see if that helps.

 

Also make use of our troubleshooting tool here, selecting your device and then messages, following the subsequent prompts, to see if it resolves the error.

 

Let us know if this helps.

 

Doyin, AT&T Community Specialist.

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

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2 Messages

My galaxy note 20 ultra is doing the same thing only with mms

ATTHelp

Community Support

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204.1K Messages

Hi @Kevholbrk,

 

Thank you for reaching out to us. We'd love to provide useful solutions to your MMS inquiry.

 

Kindly check out the earlier mentioned recommendations and see if they work for you.

 

Please give us a feedback so we know how to further help.

 

Doyin, AT&T Community Specialist.

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

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7 Messages

Thank you for the advice.  I went in and got a new Sim Card and haven't had any issues since.  Will update this thread if that changes!  Thank you!!

New Member

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8 Messages

2 years ago

Starting on Saturday 04/17/21 my MMS began showing the NoSubject: Message Size: Expires; box and shows the spinning download symbol but doesn't download group texts or pictures. The Error: Network Error  message occasionally appears. I have factory reset. Turned of wifi. Turned off mobile data. Checked the APN. (Nxtgenphone). I've searched every forum suggestion. No solution so far. HELP!?

Note: This comment was created from a merged conversation originally titled Note 20 Ultra 5G not downloading MMS.

New Member

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2 Messages

Same, i have the same phone and it started the same time for me too.  My group chats come as individual texts with the download symbol now. Sms and rcs seem to still work just mms that's messed up

New Member

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2 Messages

same

New Member

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2 Messages

Same thing, All the Note 20's in my house.  Cleared cache, tried a different app, same result. 

New Member

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8 Messages

OK. So after trying multiple suggestions I fixed it by going to Settings- Connections- Mobile Networks- Access Point Names- Add (upper right corner). When given the option to edit, type in; Name: ATT Nxtgenphone APN: NXTGENPHONE (All caps). Then the only other change is in the field for APN type: default,supl,mms,hipri. Make sure your 2g capability and international roam 2g are enables as well. Worked immediately for me.

New Member

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8 Messages

Sorry the APN is not all caps. See my screnshot 

New Member

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2 Messages

2 years ago

On April 13 my phone died a software update and since then I can't send out recieve MMS messages. Group texts or pictures will not work no matter which messaging app I use. Anyone else having this issue?
Note: This comment was created from a merged conversation originally titled MMS Not working
ATTHelp

Community Support

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204.1K Messages

Good morning @Tinyfxds,

 

Thanks for reaching out to us. We can certainly understand how important it is to stay in touch during these times. 

 

It would be a pleasure to assist you with finding the cause and solution to being unable to send MMS text messages.

 

We always want to make sure we are covering all bases, and would like you to try the recommended steps:

 

  1.  Lets start by troubleshooting your device using our easy step-by-step guide.  
  2. We recommend changing the settings in your device to enable SMS text messaging and turning iMessage off (if you have an Apple device.) To disable iMessage, head into the Settings app and tap “Messages.” Complete the process of turning iMessage off by flicking the switch.
  3. Make sure your device is completely up to date and check if there are any available updates.
  4. If you have a Dual sim card with IOS 13 or higher we may need to enable Cellular Data Switching. to enable Go to Settings > Cellular > Cellular Data. Tap Cellular Data Switching toggle button to turn on.
  5. You may also check for outages in your area by clicking here.

Please be advised this is a known issue and the previous steps above are what is recommended to work around this problem. If neither of the directions resolve your issue, please let us know. 

 

Thank you for being a part of our AT&T family. 

 

- Amber AT&T Community Specialist 

 

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

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2 Messages

2 years ago

I am unable to send or receive MMS it gives me a failed error. It was working fine before Sunday I've tried a factory reset, clearing data & catche, but nothing is working. I have an samsung note 

Note: This comment was created from a merged conversation originally titled Why do I get a failed error when sending or receiving MMS messages?
sandblaster

ACE - Expert

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61K Messages

Is your cellular data on and working? You need a working cellular data connection to send or receive mms messages.

Award for Community Excellence 2021 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
ATTHelp

Community Support

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204.1K Messages

Good morning @Itzybar,

 

Thanks for reaching out to us. We can certainly understand how important it is to stay in touch during these times. 

 

It would be a pleasure to assist you with finding the cause and solution to being unable to send MMS text messages.

 

We always want to make sure we are covering all bases, and would like you to try the recommended steps:

 

  1. Lets start by troubleshooting your device using our easy step-by-step guide.  
  2. We recommend changing the settings in your device to enable MMS text messaging. Go to Messages and tap on Menu icon > Settings > More Settings > Multimedia messages and enable the option
  3. Make sure your device is completely up to date and check if there are any available updates. (I personally had an update on my Samsung Galaxy S10 yesterday.)
  4. You may also check for outages in your area by clicking here.

Please be advised this is a known issue and the previous steps above are what is recommended to work around this problem. If neither of the directions resolve your issue, please let us know. 

 

Thank you for being a part of our AT&T family. 

 

- Amber AT&T Community Specialist 

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

 • 

4 Messages

2 years ago

I updated my note 20 ultra on april 17, 2021 and since then have not been able to send or receive picture messages through regular texting apps. I use Textra as my default, so I tried switching to the native Samsung messaging app and still had the problem. I can send pictures through Facebook messenger and instagram, and sending regular text messages works just fine.

I reset my network settings, cleared the cash in my texting apps, did a soft reset of my phone, reset my mms settings, turned my cellular data off and back on, toggled wifi on and off, toggled airplane mode off and on, took my sim card out and then put it back, and done everything else I've been able to find on the internet, and nothing works.

I did put my sim in my old S20 Ultra and I was able to send and receive mms through my texting apps just fine. So I know it must have something to do with my Note 20 ultra and/or the most recent update. I have AT&T Firstnet, if that makes a difference. I've tried seeing if I can uninstall the update, but it doesn't look like that's possible

Note: This comment was created from a merged conversation originally titled Note 20 ultra not sending/receiving mms after update
ATTHelp

Community Support

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204.1K Messages

Let's look into what's going on with MMS on your Note 20 Ultra, @Mellert87!

 

Looks like you tried all the necessary troubleshooting steps to try to resolve this recent trend that developed since your device updated. However, we want to know a little more about your experience:

  • Is your device an AT&T brand?

On your Samsung Galaxy Note 20 Ultra, go to an affected message thread and long press on one of the messages then select details. Check whether the type shows Advanced Messaging or legacy SMS/MMS. Also, disable Advanced Messaging in the settings then back on and test the results:

  1. From the home screen, select the Messages app.
  2. Select the Menu icon, then select Settings.
  3. Select Advanced Messaging > Advanced Messaging switch.

Give these steps a try and let us know how it goes!

 

Lar, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

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4 Messages

My device is ATT brand. I tried opening the default messages app, but there is no longer a setting to turn advanced messaging on or off.

There's a tab for more settings, including text and multimedia messages, but there's nowhere under either tab to change the advanced settings. Perhaps this is a change from the update? 

New Member

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2 Messages

2 years ago

Starting in the last week, I cannot send or receive MMS messages (pictures) to a couple of specific phone numbers. A week ago I could. I can still send and receive MMS messages to other numbers. The numbers that I have a problem with are not having problems sending and receiving MMS messages. I have restarted the phone using the volume down and power buttons and reset the network connections. 

Samsung Galaxy Note 20 ultra 

Note: This comment was created from a merged conversation originally titled Why can I not send or receive MMS messages (pictures) to a couple of specific phone numbers?
ATTHelp

Community Support

 • 

204.1K Messages

2 years ago

Good morning @Dave33573,

 

Thanks for reaching out to us. We can certainly understand how important it is to stay in touch during these times. 

 

It would be a pleasure to assist you with finding the cause and solution to being unable to send MMS text messages.

 

We always want to make sure we are covering all bases, and would like you to try the recommended steps:

 

  1. Lets start by troubleshooting your device using our easy step-by-step guide.  
  2. We recommend changing the settings in your device to enable MMS text messaging. Go to Messages and tap on Menu icon > Settings > More Settings > Multimedia messages and enable the option
  3. Make sure your device is completely up to date and check if there are any available updates, I personally had an update on my Samsung yesterday.
  4. You may also check for outages in your area by clicking here.

 

Please be advised this is a known issue and the previous steps above are what is recommended to work around this problem. If neither of the directions resolve your issue, please let us know. 

 

Thank you for being a part of our AT&T family. 

 

- Amber AT&T Community Specialist 

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