New Member
•
3 Messages
Cannot send or receive pictures in Messages MMS
I recently stopped being able to send or receive MMS pictures in messages app on my Samsung Galaxy Note 20 Ultra 5G. This started within the last 7 days. I have tried everything, power resets, force stopping, turning on Wi-Fi calling, but to no avail.
Accepted Solution
Official Solution
ATTTimCS
Employee
•
325 Messages
1年前
Hello Community,
Thank you for reaching out. Samsung has identified the issue and will be sending an update to affected devices in the next 24hrs. Please update your device when prompted, to resolve the issue.
Thanks
Tim, AT&T Community Strategy
0
Jayjaytowner
New Member
•
4 Messages
1年前
I cannot send any Android user any kind of mms or file. It says not delivered. I tried to force stop and restart. I done all the clicking the iMessage and resetting the setting and it still won’t do it. I was on chat with someone from Apple for over an hour and they couldn’t figure it out. I called At&T and they couldn’t figure it out. It’s annoying. I noticed it after one of the upgrades but I thought that it was just a one time thing, but no, few months later it’s still happening!
5
0
mabsuut
New Member
•
13 Messages
1年前
bought Alcatel Smartflip at Target Jan 2021; zipcode 48187; strong wifi signal. I cannot receive pics, nor can I send pics. "Auto Retrieve Message" is not an option shown in settings. I turn on data. I even turned on international roam. It says network failure. I never had this with my previous ATT flip phone.
I read the following instructions on this forum:
Auto Retrieve Messages: Select this option to automatically retrieve all your multimedia messages.
When On without roaming is selected, the multimedia message header plus the message body and attachments will automatically download to your phone when not in roaming mode, this is default option.
When On with roaming option is selected, the multimedia message header plus the message body and attachments will automatically download to your phone when in roaming mode. When you select Off, only the multimedia message header will be retrieved and shown in your Messaging screen.
1
0
Spexs
New Member
•
7 Messages
1年前
I have a Samsung Note 20 Ultra on a plan that was just upgraded to 5G. Ever since the upgrade my sms and mms have been inconsistent. I have the latest software update and using Google Messages.
Restarting phone, switching it into airplane mode, turning off wifi calling all do nothing.
5
0
SCOYO1971
New Member
•
8 Messages
1年前
Starting on Saturday 04/17/21 my MMS began showing the NoSubject: Message Size: Expires; box and shows the spinning download symbol but doesn't download group texts or pictures. The Error: Network Error message occasionally appears. I have factory reset. Turned of wifi. Turned off mobile data. Checked the APN. (Nxtgenphone). I've searched every forum suggestion. No solution so far. HELP!?
7
0
Tinyfxds
New Member
•
2 Messages
1年前
1
0
Itzybar
New Member
•
2 Messages
1年前
I am unable to send or receive MMS it gives me a failed error. It was working fine before Sunday I've tried a factory reset, clearing data & catche, but nothing is working. I have an samsung note
2
0
Mellert87
New Member
•
4 Messages
1年前
I updated my note 20 ultra on april 17, 2021 and since then have not been able to send or receive picture messages through regular texting apps. I use Textra as my default, so I tried switching to the native Samsung messaging app and still had the problem. I can send pictures through Facebook messenger and instagram, and sending regular text messages works just fine.
I reset my network settings, cleared the cash in my texting apps, did a soft reset of my phone, reset my mms settings, turned my cellular data off and back on, toggled wifi on and off, toggled airplane mode off and on, took my sim card out and then put it back, and done everything else I've been able to find on the internet, and nothing works.
I did put my sim in my old S20 Ultra and I was able to send and receive mms through my texting apps just fine. So I know it must have something to do with my Note 20 ultra and/or the most recent update. I have AT&T Firstnet, if that makes a difference. I've tried seeing if I can uninstall the update, but it doesn't look like that's possible
2
0
Marvinrd
New Member
•
2 Messages
1年前
Starting in the last week, I cannot send or receive MMS messages (pictures) to a couple of specific phone numbers. A week ago I could. I can still send and receive MMS messages to other numbers. The numbers that I have a problem with are not having problems sending and receiving MMS messages. I have restarted the phone using the volume down and power buttons and reset the network connections.
Samsung Galaxy Note 20 ultra
0
0
ATTHelp
Community Support
•
191.9K Messages
1年前
Good morning @Dave33573,
Thanks for reaching out to us. We can certainly understand how important it is to stay in touch during these times.
It would be a pleasure to assist you with finding the cause and solution to being unable to send MMS text messages.
We always want to make sure we are covering all bases, and would like you to try the recommended steps:
Please be advised this is a known issue and the previous steps above are what is recommended to work around this problem. If neither of the directions resolve your issue, please let us know.
Thank you for being a part of our AT&T family.
- Amber AT&T Community Specialist
0
0
Dave33573
New Member
•
3 Messages
1年前
Amber,
Thanks for the reply. I am using the Samsung Note 20 Ultra 5G. I don't have a slider button to enable or disable MMS, there is a sub menu with Group Conversation (On), Auto Retrieve (On), Auto Retrieve while roaming (Off), and restrictions (Free).
This did not seem to resolve the issue.
Thanks,
Dave
0
0
ATTHelp
Community Support
•
191.9K Messages
1年前
Hello @Dave33573,
Thank you for testing out all of the possible resolutions provided.
We're sorry these didn't result in a immediate fix.
Please bear with us while we work towards a permanent fix.
There hasn't been an expected resolution date provided yet.
Please do follow back up periodically for updates and thank you for your patience.
Jonye, AT&T Community Specialist
0
0
ATTHelp
Community Support
•
191.9K Messages
1年前
Hey @Tinyfxds,
If you are having this issue using a Samsung device, Samsung has identified the issue and will be sending an update to affected devices in the next 24hrs. Please update your device when prompted, to resolve the issue. Samsung is also aware that this is causing issues sending group messages. I personally had this same issue and received a notification that a new update was available. I proceeded to update my Samsung device and the issue seemed to be resolved.
If you are an iPhone user, please disable iMessage as this can sometimes cause interference between Android and IOS messaging software.
We thank you for your time and patience.
Thank you for being a part of our AT&T family
- Amber AT&T Community Specialist
0
0
ATTHelp
Community Support
•
191.9K Messages
1年前
Sending and receiving multimedia messages is important, @Marvinrd!
We want to advise that your experience is a known trend that has developed with Samsung devices. Samsung is aware and has identified the primary cause. They will be sending an update to affected devices within the next 24 hours. Make sure to update the device when prompted.
We hope this info helps!
Lar, AT&T Community Specialist
0
0
Caketurners
New Member
•
1 Message
1年前
I'm having the same issue on my Note 20 ultra. The software updated Sunday night and ever since Monday morning I have been unable to send or receive group messages or MMS through either the Android messaging app or the Samsung messaging app. I can still send pictures through other apps such as Google Hangouts and Facebook messenger without issue
0
0