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Customer service and install issues

I ordered services for my new house on Feb. 28th 2018 and schedule my install for March 17th. I get my confirmation email. 2 days later I get an email from ATT (no call or anything) rescheduling me for Monday March 19th. I call the number because I’m not available. I had to call 3 times because no o

Questions

172

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apps

if you turn your wifi off and are just using data, can your plan provider such as your parent see apps you've downloaded? my phone is not linked to theres whatsoever in the settings, it is entirely mine. I am only questioning whether they can see what i've downloaded through AT&T. If not, I know

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19

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AT&T Installation Refusal

I do not live in a rural area, and this house was serviced by AT&T prior to me purchasing this home a few weeks ago but AT&T now refuses to send someone to install any form of internet service, (fixed wireless, DSL, cable,etc) My wife is a teacher and forced to work from home for quarantine she has

Questions

116

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McAfee

Why after several years is the link still broken for the McAfee download? In the past 3 months we have been hung up on after an agent states "I'm sending you to another escalated department to resolve the issue with your account" 7 times. Twice in the same day. All I ask is stop the scam please beca

Questions

72

3

PACE 4111N modem Red Service light

My PACE 4111N modem sometimes has a red service light. I have tried to reset and reboot multiple times. I have tried to get as far as I can on my own when the screen asks you for your billing information and to reset the PPP Username and Password. After this point it gives the message of " The Inst

Questions

273

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Fiber bury service

we switched to ATT fiber internet on 5/28/22. On the day it was installed the service technician said the utilities would be marked and someone would be in contact within a couple days and it would be buried within a week.  No one ever reached out, so a week after the installation I called to

Questions

132

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No call no show

No call no show. 2 hours on the phone with customer service and still no resolution.anyone have a solution?

Questions

250

2

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port number from Verizon to my att&t account

i verified eligibility and have my port # from verizon to port to my att & t account

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55

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Fiber install

I live in a rural area with no available option for internet other than at&t, We currently have copper cables but the speeds cap at 10 mbs per second and it is not enough to support 3 people living at once, Neighbourhoods are being built all around me and are having fiber internet installed for

Questions

37

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U-verse TV: New Install - What to expect?

I've got a new install for 5 rooms of U-verse TV, U450 programming and DVR plus upgrade from Max Pro to Max Turbo on my internet scheduled for late next week. I have a DirecTV system that's being replaced with this, so all 5 rooms have co-ax run for that and each room has at least two RJ45 jacks tie

Questions

794

11

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Service Technician

Yesterday, after a week and a half of waiting, the service technician did not show up for the 1-3 PM appointment. I received a text from an automated number saying that the technician is late but should arrive by 5 PM. Around 6:30 PM, I contacted customer service as I had still not heard anything

Questions

81

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Not committing to promise to waive installation fee?

Almost 2 months ago when I called to set up my internet service at my new apartment (I'm a new AT&T customer) I was promised that the $99 installation fee would be waived. However, it showed up on my first bill last month. I've since contacted customer service via online chat 3 different times inqui

Questions

96

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Internet Installation at New Address

I've got a unique issue. I'm building a house on a private road(i.e. driveway) 700 feet off of a county highway. The issue is our new address, assigned by the county 911 office, does not show up on any of AT&T's maps/databases, so they are refusing to send a technician out to even investigate the po

Questions

56

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Urgent

I applied online but the submission never went through and it took money from my bank

Questions

35

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Fiber Internet Service availability in New Orleans 70125

There is an ATT Fiber internet connection block on the utility pole directly across the street from my house. Cox Internet service comes into my house from the same pole.  Yet when I put my address into the ATT site to check for fiber internet availability, it says it's not available.  I'

Questions

104

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can not connect internet

Just start AT&T internet service and technician installed BGW210-700 modem.I have two PC and one of PC is windows XP can not connect internet with Ethernet cable but the other PC windows 7 works .How can I connect XP PC for Internet.

Questions

91

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My installation was canceled?

My service box installation was cancelled by AT&T and they won’t let me set out a new appointment and instead just sent me the gateway- which says it needs a service box to use. I don’t know what to do, I’ve tried looking through every FAQ/Forum and it seems this is not an issue others are havin

Questions

37

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A hurtful situation

Hello, my name is Derek and I am writing in regards for my mother and sister who have both been dealing with chaos and trying to get our account resolved for over 2 weeks going on 3 now. We have been loyal customer since before AT&T bought Alltel. We are trying to upgrade our phone as well as port 2

Questions

77

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Closed

ATT access as well as editing and placing insulting names on my email changed my bill name, stopped calls to my mom and dad

I have reported numerous times to more than1 retail store as well as office of the president. I have had numerous features that continue to be added to my account without permission, random access to add unapproved and random features without warrant, priorty note was added with incorrect dates, as

Questions

73

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Wifi range and signal strength

I just had fixed wireless installed in my home. The installer put it in the basement toward the middle of the house. When I checked internet speeds, I noticed the speed near the modem was over 20 Mbps Download and only 8.42 Mbps in my office (where I need the speed). Is there a repeater I can use

Questions

88

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