Horrible Customer Service
Why does AT&T penalize their customers for an employee's mistake?
We switched to AT&T because we heard of the "wonderful customer service" they provided. We originally had Comcast, so anything had to be better than that... or so we thought.
the day of our initial install, the tech did not show up within the time frame provided, so I called AT&T and the representative, Maria, was very understanding of our situation and offered to wave the installation fee of $99. How amazing is that!
Well, 10 days later, the install charge of $99 is back on my account. I have spoken to several "higher ups" and I am being told, by Tabatha in loyalty customer service, that Maria's "notes" in my account do not state a waved install fee but that they are willing to wave half of the fee today. So now I am being penalized $50 because their employee didn't do their job? I tried for over an hour to speak with someone who could actually help me with this situation but I am starting to think that no one can. Please tell me, what kind of customer service is this? I am regretting my decision to do business with AT&T and I have not even received my first bill.
- The unsatisfied customer