
Your order status
Did you just order a new device or trade-in your old device? We've made it easy to for you to check your order status.
Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Accepted Solution
Official Solution
Recent issues with connecting to my WiFi. I have no issues connecting to other WiFi networks, at Best Buy, McDonald's, etc. No connection issues with my laptop or my tablet, just the phone. When I try to connect, it will go through authentication, then go to saved, secure, but not connect. Sometimes
Questions
•
Samsung
Accepted Solution
Official Solution
press phone app on galaxy s5 screen starts to change than error message "Unfortunately, Contacts has stopped. OK" and shuts down .can receive calls but NOT make any calls outbound. any suggestions??? Thank You
Questions
•
Samsung
Accepted Solution
Official Solution
Prior to the update when I'd get a text message there would be the usual notification sound. If I went in and replied and then left that text open and that person sent another text it would make the sound with each subsequent texts. After Lollipop it makes the sound on the first text but not on an
Questions
•
Samsung
Accepted Solution
Official Solution
I just received this phone through my company on Monday and did the usual setup of preferences, sounds, and volumes. Now, when a call comes in, I can see it on the screen, but the phone does not make sound. Text messages, emails, et cetera all alert, but not my ringtone. I have tried all the 'simp
Questions
•
Samsung
Accepted Solution
Official Solution
I recently purchased the Samsung Galaxy S5. The signal inside my apartment is very poor. My phone provider is T-Mobile while my internet provider is AT&T.The T-Mobile employee gave my a Wi-FiCell Spot Router to boost the signal inside the apartment. The problem is that I don't know how to connect it
Questions
•
Samsung
Accepted Solution
Official Solution
I bought a galaxy s5 on ebay and they didn't mention that the phone wasn't paid off now I am without a phone (I am with tmobile) and was needing to unlock this phone is there anyway at will give me an unlock code ?? Desperate need of a phone I am phone less at the moment
Questions
•
Samsung
Accepted Solution
Official Solution
Updated my Samsung Galaxy S5 1 week ago. Since the update it will not stay connected to wi-fi. Turns on and off every 30 seconds or so and is draining my battery. Turned off the smart switch and did not fix. Had to turn my wi-fi off all together. Can I go back to factory reset? Will that clear
Questions
•
Samsung
Accepted Solution
Official Solution
I have a very strong WiFi signal at home. I connect easily enough, but every few seconds the WiFi signal gets dropped and it reconnects. It's extremely admitting, especially because the connecting message keeps popping up and interrupts typing. Any ideas?
Questions
•
Samsung
Accepted Solution
Official Solution
Hey guys, I have a SM G900a (galaxy s5) I am not currently in the U.S but I would really like to get the new 4.4.4 update. I keep checking over the air but it's telling me that my device is up to date in which I am running 4.4.2. Can anyone help?
Questions
•
Samsung
Accepted Solution
Official Solution
Hello, I was planning on buying a Samsung Galaxy S5 from Amazon that was for use with AT&T, but was wondering if I placed my Straight Talk SIM card into the phone, if it would work on their networks. Any help would be greatly appreciated. Thanks.
Questions
•
Samsung
Accepted Solution
Official Solution
Recently I noticed when on WiFi my Galaxy S5 was still showing an active 4G LTE icon. I believe I have narrowed the issue down to the most recent update to the visual voicemail app. Serching around I've noticed several users on Google Play responding with similar issues. Can anyone else comment on t
Questions
•
Android
Accepted Solution
Official Solution
Closed
Hello Samsung Users! As of 8/26/2016, Android Marshmallow has been released for the Samsung Galaxy S5! Thank you to the community over on this thread; we couldn't have done it without you! Check out att.com/softwareupdates or keep reading for more details.
Questions
•
Android
Accepted Solution
Official Solution
Over the past few weeks I've received notifications to update my software several times a day. I've tried it a couple times and the installation always fails. After reading some of the other posts about this, it looks like I have the most recent software update. How do I turn off the software update
Questions
•
Samsung
Accepted Solution
Official Solution
Hellowhen I try to update my phone device on my samsung s5 it would always fail this never happen to me before when I first got the phone It will process the update. it will say loading to 31% then update fail or reboot device and fail what can I do???
Questions
•
Samsung
Accepted Solution
Official Solution
My galaxy s5 says it's connected to 4g and I have at least 4 bars, but I cannot access the Internet or use apps that require Internet or send text messages. This requires me to restart my phone but that only fixes the problem for a few minutes then I have to restart it again.
Questions
•
Samsung
Accepted Solution
Official Solution
I updated my Galaxy S5 last night and ever since I can not connect to the AT&T data network. I can only access the internet over wifi. Is anyone else having this issue? Any suggestions on how to fix this?
Questions
•
Samsung
Accepted Solution
Official Solution
How do I change my storage settings for photos to save to my SD card?
Questions
•
Samsung
Accepted Solution
Official Solution
How can I connect Samsung Galaxy 5 to HP wireless Printer
Questions
•
Samsung
Accepted Solution
Official Solution
My 2 year contract is up and I'm thinking about waiting for the Galaxy S5 before upgrading. I'm wondering if there will be an upgrade discount on a brand new phone, and if so, around how much I can expect it to be. I know it's hard to guess, but what is AT&T's past history with discounts on phones
Questions
•
Other Phones & Devices
Accepted Solution
Official Solution
Does Samsung Galaxy S5 Plus G901F support AT&T LTE?
Questions
•
Samsung