Contributor
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2 Messages
s5 software update notifcations
Over the past few weeks I've received notifications to update my software several times a day. I've tried it a couple times and the installation always fails. After reading some of the other posts about this, it looks like I have the most recent software update. How do I turn off the software update notifications?
Accepted Solution
Official Solution
ATTMobilityCare
Community Support
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15.2K Messages
8 years ago
Hello! @katej80 Thanks for posting your update questions.
To attempt to clear the update message you receive, please go to apps from the main display then select the app info tab at the top and if it allows you to do so, uncheck Show Notifications. If this does not clear it, I would recommend you back the phone up and factory reset it to clear that.
Hope this helps!
Charise
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Samsung
Ambassador
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518 Messages
8 years ago
Hi @katej80,
Thanks for reaching out. We apologize for the experience and are happy to help the best we can. it looks like you were provided with some steps that you can try by ATT. After completing these steps if you still need help or just had more questions feel free to reach out to us. Thanks. ^Jake
Samsung Support
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katej80
Contributor
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2 Messages
8 years ago
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