Contributor
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1 Message
device update
Hello
when I try to update my phone device on my samsung s5 it would always fail this never happen to me before when I first got the phone It will process the update. it will say loading to 31% then update fail or reboot device and fail what can I do???
when I try to update my phone device on my samsung s5 it would always fail this never happen to me before when I first got the phone It will process the update. it will say loading to 31% then update fail or reboot device and fail what can I do???
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Official Solution
hardhat harry
Scholar
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163 Messages
8 years ago
You need to insure you are on a good wifi connection and I suggest you you do a reboot prior to attempting to download the update. Also, this will take a long time to download as it is 1.4gb in size.
Try, try again..
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Anonymous
New Member
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25.7K Messages
8 years ago
Have you tried to factory reset the phone?
I would backup with Kies, factory reset, restore, update. You could also try to restore after you update but I found that the installed apps would need to be redownloaded as for some reason they did not reinstall this time for me when I restored.
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