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What is happening with 3G?
chantra510's profile

Contributor

 • 

1 Message

Thu, Apr 9, 2015 4:59 AM

device update

Hello
when I try to update my phone device on my samsung s5 it would always fail this never happen to me before when I first got the phone It will process the update. it will say loading to 31% then update fail or reboot device and fail what can I do???

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Scholar

 • 

163 Messages

7 y ago

You need to insure you are on a good wifi connection and I suggest you you do a reboot prior to attempting to download the update.  Also, this will take a long time to download as it is 1.4gb in size.

 

Try, try again..

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Anonymous

New Member

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25.7K Messages

7 y ago

Have you tried to factory reset the phone? 

I would backup with Kies, factory reset, restore, update. You could also try to restore after you update but I found that the installed apps would need to be redownloaded as for some reason they did not reinstall this time for me when I restored.

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