Have you received a suspicious text message? Learn more

Official

Accepted

Unanswered

Advanced Filters

Search Results (39)

Relevance

Accepted Solution

Official Solution

Check your AT&T internet speed

  Check Your Internet Speed         To Begin a Speed Test: Prepare your network to get accurate results   Delete your browser’s Cache, Cookies, and Temporary Internet Files. To find out how please go here Stop all downloads, str

Questions

 • AT&T Internet Features

152.8K

12

0

0

Accepted Solution

Official Solution

AT&T Secure Family - App Info From the AT&T Community Team

Peace Of Mind Just Got A Lot Easier   The AT&T Community Team is proud to announce that Secure Family will now work with your mobile carrier! It give you the tools to help you keep an eye on your children (monitor up to 10 devices) and keep their online experience safe. Your family secur

Questions

 • Account Features

27.7K

35

0

0

Accepted Solution

Official Solution

Closed

Firmware Updates – Things To Know From AT&T

When is the update coming for my smartphone? The Update Is Out, Why Can't I Download It? You're wondering why your device has not downloaded the latest update, am I right?. The simple answer is, the update may not be ready just yet. Some updates are rolled out slowly and not all devices will get th

Questions

 • Other Phones & Devices

26.2K

7

0

Accepted Solution

Official Solution

Download speed issue- Samsung GS2

My download speeds have gone down the tube in the last few days. I had speeds of 5-7 mbps download, but now average about 300 kbps. The upload speeds are unchanged if not slightly faster. The problem is not due to bad signal strength because I have the same issue everywhere. If somebody could please

Questions

 • Android

2.1K

4

0

0

Accepted Solution

Official Solution

UPDATE ANDROID TO MODERN TIMES

I have an LG-E970. (I know next to nothing).  I think i need to update the version of Android the phone is running if i want to get many APPS.   The phone is currently saying it is non-compatible with many of the APPS i try to download from the PLAY STORE.  Going into settings and clicking the updat

Questions

 • Device Features

854

3

0

0

Accepted Solution

Official Solution

Horrible service / reception / speeds lately

I've been experiencing horrible reception around my neighborhood (55044) lately.  My download speeds have been around 0.15mbps download, and I have been dropping calls.  I have lived in this same house for several years with AT&T and have not had any issues whatsoever until recently.  I've reported

Questions

 • Network Coverage

185

5

0

Accepted Solution

U-verse Internet Questions

So, I have had Time Warner Cable Internet for a few years and am paying a little bit too much for just internet (I already have U-Verse TV through AT&T). So, I decided to go ahead and bundle AT&T internet with my U200 TV. I have a couple Questions:in my area the fastest speed internet offered was th

Questions

 • AT&T Internet Features

1.6K

1

0

0

Using AT&T Hotspot for my internet connection

Just moved to Texas and happy to be hear.  I had UVERSE before but is not available in my very rural property.  Right now all I have is a hotspot from my AT&T iPhone 8+.It's horrible, on speed test I consistently get 0.6 - 0.9 download and 2.6 - 3.3 upload.  I have two bars if I stick my phone in th

Questions

 • AT&T Internet Features

96

1

0

0

AT&T throttling bandwidth anytime a direct dropbox.com download is started

I have a Pace 5268AC router connected via the 18Mbps plan. I spent about an hour tonight troubleshooting an issue with AT&T technician David who works via phone from Wisconsin. Here's what we finally deduced: Attempting to download a large (2GB) file via a web browser from dropbox.com result

Questions

 • AT&T Internet Equipment

2.9K

18

0

0

EPIX QUEUE question????

Hello!If I download a program to EPIX queue, how to I get it to play on my TV?Thanks!

Questions

 • Watching U-verse TV

189

2

0

0

Amazon Prime videos crash within 1 minute of playback.

I have an Amazon Prime account and I watch videos on my TV with a Nintendo Wii attached for my wi-fi connection.  It has always worked fine when my ISP was Time Warner.  After switching to U-verse, any videos I rent will crash during playback, usually within 1 minute.  Then an error message pops up

Questions

 • AT&T Internet Features

576

5

0

0

Do Not Let Weather Slow You Down! - U-verse App

  Did you lose U-verse TV service because of an outage or storm? Are you missing out on a show? Do you need to check the weather?  You do not have to miss a thing using the U-verse Mobile App!   How To Download and Log Into The App Don't have the app? Check out the steps 

Questions

 • Watching U-verse TV

2K

1

0

0

Password Reset Tool demanding I install software

And it's software that I have successfully installed, but apparently the tool refuses to recognize/discover it and proceed with the reset. I didn't have to use the PRT last time me and my mother acquired service from you... Can a manager come help? I was told to use connecTech but all that does is f

Questions

 • AT&T Internet Equipment

291

1

0

0

Gigapower installed today(ethernet = max DL of 650mbps)

I mean, don't get me wrong that is good. but, I signed up for Gigapower. So, is this a normal download speed? I have tried swapping cables to make sure everything was Cat6 (was using cat5e) but, recieved the same results.  Any input? I have a NVG589 if that matters. Are there setting I can maybe cha

Questions

 • AT&T Fiber Installation

551

6

0

0

3 days to end of Locker - Keep getting error "we are experiencing technical difficulties"

Hi,With the last date for downloading data off of locker 3 days away [8/3/2017] what is the solution if errors like this keep the site out of reach. I could not get to my documents after trying for an hour. Weirdly it shows me the videos and pictures but won't load the documents folders. Is there an

Questions

 • Account Features

356

3

0

0

Z432 can't download media

I've been having trouble downloading music and photos to my z432. I plugged in the phone with a usb cord, and the phone was listed as a cd drive called "Join Me". I followed all the instructions and installed it, and now it's listed as a modem instead of a device with removable storage like in the o

Questions

 • Other Phones & Devices

454

4

0

0

AT&T and Filefactory

I have recently switched from Time Warner/Spectrum to AT&T gigapower.I have found that from Filefactory & Uploaded I am not getting the speeds that I was getting when I had Time Warner.Are there any known issues with these sites not playing nice with AT&T?Is there a setting I can adjust on my router

Questions

 • AT&T Fiber Equipment

245

1

0

0

Closed

HARMAN Spark Device Page FAQs

1. Where can I download the HARMAN Spark app? You can download the Spark app from the App Store or Google Play by searching for HARMAN Spark.   2. Is a data plan required to use Spark? Yes.    3. Is my vehicle compatible with Spark? Most 1996 and newer vehicles are compatible

Questions

 • Account Features

4.5K

1

0

0

Internet speeds slow - confirmed with att.com/speedtest

I was on the phone with at&t to check my Internet speed. I had been experiencing slow downloads on my TV with Netflix and Prime. The max download we could get was 12 mb/s. I'm subscribed to a plan that provides 25 mb/s. It fluctuated between 7 and 12 mb/s. The technical support rep agreed that was n

Questions

 • AT&T Internet Equipment

141

2

0

0

Speed tests are normal but my actual download speed is significantly slower

I just switched to ATT Internet 75 and my speed tests show normal, but when i try downloading a file or game it is way slower. I tried using a different computer and Ethernet cable but I got the same results every time. I restarted both computers and the ATT modem, yet nothing changed. Then I tried

Questions

 • AT&T Internet Features

216

2

0

0

Not finding what you're looking for?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.