Your order status
Did you just order a new device or trade-in your old device? We've made it easy to for you to check your order status.
Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Accepted Solution
Official Solution
Learn How To Set Up Your Device If you're wondering how to use your new device or need help setting it up, we have you covered. You will find information on how to: Set up your voicemailChange tones for different contactsAdd contactsMove data from one device to another Find your deviceAnd more!
Questions
•
Device Features
Accepted Solution
Official Solution
I am really wanting a Galaxy Fold 3 & will be upgrading from an S20 5G. I would like to get the price as low as possible so if you have any suggestions I would really appreciate you sharing.
Questions
•
Samsung
Accepted Solution
Official Solution
I would like to Upgrade from prepaid to regular
Questions
•
More AT&T PREPAID Discussions
Accepted Solution
Official Solution
Closed
I have been out of work since late February and have not received a stimulus check or unemployment benefits. I am 500 dollars due on my bill and I don’t know what to do.
Questions
•
Wireless Billing
Accepted Solution
Official Solution
The multitouch does not work correctly, when I use two fingers vertically, that is, one up and the other down, it works, but when I do it horizontally aligned, since I have the option to show touches, you could notice that the small balls move quickly towards the center of the fingers and they becom
Questions
•
Android
Accepted Solution
Official Solution
I am fairly new to ATT. I am only in my second month of service. I did not get a phone from ATT when I switched. I bought a new phone at full retail from Best Buy, as I prefer my device be unlocked and fully owned and free to do as I wish with it. Old habits. My previous phone was not compatib
Questions
•
Phone & Device Upgrades
Accepted Solution
Official Solution
I currently have a galaxy s21, it supports 5g but my current sim card does not. Is it possible to just upgrade to a newer sim card that supports 5g and keep the same number?
Questions
•
Phones, Tablets & Devices
Accepted Solution
Official Solution
How do I pay for the monthly balance for my installment plan online? All I’ve seen is ways to review my current balance and the option to pay the remaining balance which I do not have.
Questions
•
Wireless Billing
Accepted Solution
Official Solution
All my emails are going to my trash folder. I had yahoo as well. How can I sop this? Thanks!!
Questions
•
AT&T Mail Setup
Accepted Solution
Official Solution
This is a problem that AT&T should address immediately. Updating macOS to the newly released Big Sur has rendered AT&T Internet Security Suite incompatible. The main issue is that AT&T is not offering version 4.10 which is available and that McAfee states as the fixed/compatible secur
Questions
•
AT&T Internet Security
Accepted Solution
Official Solution
If anyone can help, I would greatly appreciate it. Currently we have a family plan with 2 smartphone lines and 2 non-smartphone lines. I would like to use an upgrade, that is available on one of the non-smartphone lines, for my smartphone line to purchase an iphone 6 plus at the "discounted" price.
Questions
•
Wireless Account
Accepted Solution
Official Solution
Can I block a number from my daughter's phone without her knowing or not needing her actual phone
Questions
•
Wireless Account
Accepted Solution
Official Solution
My unemployment hasnt kicked in yet and my service has been disconnected. Im trying to work from home using my internet and my son plays xbox constantly. Now we r having a hard time w our service suspended and i cant pay until i get the unemployment checks. Help
Questions
•
AT&T Internet Account
Accepted Solution
Official Solution
So I just got this iPhone for $350 the lady said it was unlocked and well we have a different carrier we tried but then we noticed that it’s indeed still locked with Att. I have checked the att unlock but it says they still have payment what can I do?
Questions
•
Apple
Accepted Solution
Official Solution
Must I use Outlook for my AT&T email account? I would rather go to the att.net webpage if I can.
Questions
•
AT&T Internet Security
Accepted Solution
Official Solution
I currently have AT&T wireless and I want to switch to prepaid. Can I transfer my current phone number when switching to prepaid? And how do I do that. It told my number wasn’t eligible because it’s already in use, but if I cancel the service couldn’t I do that?
Questions
•
Plans & Features
Accepted Solution
Official Solution
I am currently on medical leave due to a car accident I return to work after healing just don’t have the funds until I go back to work considering I make tips
Questions
•
Wireless Billing
Accepted Solution
Official Solution
I activated my new SIM this morning and paid the amount for the 25$ plan with 300$ upfront fee. It worked fine until 30 min ago. I received a message saying: "AT&T FREE MSG: We're always looking for ways to connect you to what you love faster than ever before. That's why we are taking steps to
Questions
•
More AT&T PREPAID Discussions
Accepted Solution
Official Solution
These are on my bill and an extra $40 for both of these services
Questions
•
Wireless Billing
Accepted Solution
Official Solution
Just signed up for the introductory 12-month offer to AT&T Fiber. A couple of quick questions. There is no way to Ethernet wire directly from the ONT Terminal to my own third-party router (ASUS RT-AC68U), as the ONT Terminal needs to communicate with an AT&T Device (like the Arris BGW210-700) to man
Questions
•
AT&T Fiber Installation