For the mom who gives us everything - Mother's Day gifts that connects us.
The Samsung Galaxy S24
Nachoo's profile

New Member

 • 

1 Message

Tuesday, March 7th, 2023 1:45 PM

Alcatel_5044R YAMUAM0 multitouch bug

The multitouch does not work correctly, when I use two fingers vertically, that is, one up and the other down, it works, but when I do it horizontally aligned, since I have the option to show touches, you could notice that the small balls move quickly towards the center of the fingers and they become one, but when I put them vertically, the small ball is divided in two and each small ball goes to his finger, this does not allow me to use the options to zoom, and vertically does not work either perfectly when I'm playing a game and I touch a little fast the screen happens the same thing the little balls come together in the center, someone know how i can solve this?

Accepted Solution

Official Solution

Community Support

 • 

231.5K Messages

1 year ago

Hi Nachoo! We want to help with your Alcatel 5044R device!

 

We understand how important it is to have your touchscreen work correctly, we recommend reaching out to Alcatel for your multitouch screen concern. If you decide to exchange your device and have confirmed that you have our device protection plans, you can file and track your damage claim here: phoneclaim.com/att or call 888.5628662.

 

If you don't have one our protect advantage plans, learn how to exchange your device under warranty. Make sure your screen does not have: 

  • A cracked, shattered, or chipped screen
  • Deep gouges or scratches on the screen or case
  • Discolored display

We hope this helps, let us know if you have additional questions! Thank you for reaching out to AT&T!

 

Rhoda, AT&T Community Specialist 

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.