How do I request a refund for a WiFi Extender that was setup during a previous service call recently. The product does not make a difference and blinks red where it was installed.

I just saw ATT is fined $60 million 11.6.19 for throttling unlimited data plans. "Unlimited means unlimited." https://www.theverge.com/platform/amp/2019/11/5/20949850/att-fine-unlimited-data-plan-fake-throttling. How will ATT improve its service to those of us paying for unlimited data but constant

I just installed an AT&T WiFi extender and now, my wifi keeps dropping....

​​We have had AT&T internet and cell phone service at our home for almost 5 years and for the past 2-3 months we have had very spotty, slow and poor internet service. We would loose connection constantly, sometimes for many hours and other times, just long enough to kick my children off their sc

We got a new wifi, 300mbps fiber. It's been about 3 weeks. And this VERY ANNOYING thing is happening. THIS IS MY WIFI, AND I CAN'T USE IT I already tried restarting the router. It still happens, frequently. If few minutes pass, then I can connect back to it.

Managed Networks listed in my iPhone’s Wi-Fi Network information, “AT&T Wi-Fi Passpoint” and “attwifi”. What are they, why are they there, and why can’t I remove them from my device? My phone was purchased full cost of device, not contracted or financed through carrier upgrade. My iPho

Is it possible to get a one for one Wifi Router replacement?  I consistently have to reboot it, change channels, restart it, etc.    I would buy my own but I understand ATT does not allow this, sadly.   My issues happen regardless whether I am connected through Wifi or stra

American Consumer Institute has just released a study (http://www.theamericanconsumer.org/wp-content/uploads/2018/09/FINAL-Wi-Fi-Router-Vulnerabilities.pdf) showing that the vast majority of routers in common use today have serious security flaws that would allow hackers to steal your data and, if y

My wifi keeps going out, I’m constantly restarting/resetting the gateway. The white light is always flashing. Rinse and repeat. The device isn’t even 4 months old.

My Hotspot isn't working! Can you help? The device is in service I checked Settings > Personal Hotspot > "Allow Others to Join" and "Maximize Compatibility" My computer finds the device, but when I select the device for my Wi-Fi network, my computer displays the error saying "Failed to enabl

I had fixed wireless internet installed about 3 months ago. My Xbox has been running on a moderate NAT type since it was installed, and now all of a sudden it has had nothing but a strict NAT type. Playing online is almost impossible. I don't understand why it all of a sudden changed? I've been read

I have a boat with a tv on it. We have AT&T hardware but we need a SIM card that works for marine. It needs to be able to give Wi-Fi to smartphones and fire stick for youtube tv. Can anyone help me with this? I can’t seem to find a SIM card with plans for marine.

I'm running into an issue where things have been acting flaky and I've had to switch from using the default/regular wireless network to the _guest network for anything to work right.  Now, I've got the issue where some devices are working okay on one and some on the other, so I've got my devices on

A few days ago our wifi suddenly stopped working across all devices. After my mother spoke with support she was able to get only her laptop to work through the Ethernet cord she had attached which is odd because my PS4 was also attached via Ethernet and would not work. So the next day we were sent a

I just had fixed wireless installed in my home. The installer put it in the basement toward the middle of the house. When I checked internet speeds, I noticed the speed near the modem was over 20 Mbps Download and only 8.42 Mbps in my office (where I need the speed). Is there a repeater I can use

I successfully paired my AT&T wifi extender and it shows up as online in Smart Home Manager. When I turn on wireless on my Samsung phone and I'm near the extender, the phone is able to connect wirelessly to the extender.  However, when I then move away from the extender and am close to my

Hi, A while ago I got a door-to-door salesman saying ATT fiber is available at my address, but whenever checking your website, it says the fastest internet I can get is only 75 Mbps at $45/mo. Any idea why?

My spouse and I both have android phones. We both connect to the same attwifi passpoint. Her connection says connected and she is able to use the internet. However, my connection says "connected without internet" and I am unable to go online. I have reset my phone multiple times with the same outc

Hey guys, first time posting in this forum. I recently added a new line (10 days ago) with an iphone SE 2020 for my niece. She has never gone outside -- quarantine after an overseas trip. And she has been using WiFi to make international calls using WhatsApp. I have been billed for internat

Why cant I make WIFI calls? My wife has the same phone as me and has under settings WIFI Calling. I dont even have that to switch on or off. Why not? We have no cell phone signal at our house so we need to both be able to make calls .