Early Note8 Purchase for Past Note7 Owners

The answer for why they should give us more is quite simple...

Because we were told by AT&T representatives that we would be made whole,
and that when Notes were fixed, we would be able to "switch back" at no
cost.

Instead, we are being told that we must pay off the phones we were forced
into taking when the Notes were recalled, in many of our cases TWICE...and
yes, we were *forced*. The offer given was "Here, choose a 7 or 7 active,
it's the closest we can give you while they get this straightened out".

We are the victims of a giant bait and switch, [Edited to comply with Guidelines]so you, Mr. AT&T
employee, should probalby report up the chain that we are dissatisfied and
demand to be made whole.

@txtornado57 

The Verizon offer is NOT half price.  It is Half price with the trade in of an eligible phone that is 100% paid off. Which is darn close to the offer from ATT.    

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@alanmacneill wrote:

The answer for why they should give us more is quite simple...
Because we were told by AT&T representatives that we would be made whole,
and that when Notes were fixed, we would be able to "switch back" at no
cost.

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Since when is some salesman in a store make ATT policy and promises for the whole company, for a problem that was not caused by ATT in the first place?  They DON'T.

Unless ATT put the offer online, in print, it never existed and total fiction.    There was no such offer made by ATT, Verizon, T-mobile or Sprint because they didn't make this mess.  Not last fall and not now.  

The reassurance you would have another chance at a Note device is not a promise of a special deal or to get out of paying for the phone you choose instead.  

You had other options if you didn't want the GS7 or What ever phone you bought.   You had use of the phone for 10 months which was sold to you by ATT.  It is no longer a new phone, it's worth $300 used and refurbished.  

"Since when is some salesman in a store make ATT policy and promises for the whole company, for a problem that was not caused by ATT in the first place?  They DON'T."

The fact remains, they did.  Whether it be from inadequate training or supervision on how to deal with the recall (frankly, quite likely) , associates made customers promises that are not now being kept.

That is uncool.  You may be right that AT&T may not have a *legal* responsibility (although I would dispute that as well), but they certainly have a moral and ethical responsibility to stand behind the promises they made.

@alanmacneill

Or maybe trying to reassure a customer loosing his marbles over the phone.  

  I have never seen any promises from AT&T.  Any offers, deals or what have you are published on ATT website or Newroom.  Nothing.   So ATT made no such promise.  

Anyone who got an S7 on Next after the Note 7 recall can trade-in.......if you're at the 24 month point (or the trade-in point for the Next plan you're on).

If someone is on installment 12 of 30 then a pay up to installment 24 is required for trade-in and upgrade.

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@Jaybo10 wrote:
A t&t is saying so sorry but no trade in. Samsung on the other hand will send you a new Note 8 and will give you 15 days to transfer all your stuff and return the other phone to them. They will give you a 425 dollar discount for the phone and the difference must be paid before they ship the Note 8 to you.

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@Jaybo10   That's close, but not exactly the offer from Samsung.

http://www.samsung.com/us/galaxy/note8/Note7Promo/#

FAQ.  http://www.samsung.com/us/galaxy/note8/Note7Promo/frequently-asked-questions/