Were you mistakenly told your plan had changed?
Has anyone gone through something similar?
I lost my free Max subscription all of a sudden. I signed up originally with an unlimited phone plan + DirectTv Stream plan (over a few years ago) and was told I'd have free HBO (Max) for life. I've received no communication regarding my account changing, no promotion expiring until I received an email on 9/14 saying:
"You made changes to your AT&T wireless or broadband plan from one that included Max (formerly HBO Max) as a benefit and as a result, the Max benefit has changed. Effective 09/14/2023, you will no longer be eligible to receive the Max benefit.
No action is required. To make changes to your DIRECTV account visit directv.com.
If you have any questions about AT&T wireless or broadband account, please visit att.com.
DIRECTV STREAM Team"
So, you told me that I no longer had access on the day you canceled my subscription? Please help me understand this communication logic.
You also said "You made changes to your AT&T wireless or broadband plan from one that included Max (formerly HBO Max)" - That is completely false! You even confirmed over the phone that no changes had been made to my plan.
As for your customer service, I kept being passed back and forth from AT&T to DirectTV saying it was each others' fault and how I should "talk to ___. i'm happy to transfer you...call this number..".
I've spent way too much time trying to get this resolved, only to be told by AT&T that I do not qualify for Max.
This is completely outrageous. I was obviously given Max as an incentive to sign up for the phone and TV plans.
This was an overall horrible experience. AT&T - you lied to me and broke your promise of free Max for life by canceling my account with zero notice, nor explanation!
I'm confident I'm not the only customer who's gone through this!