18 Messages
Max included with my wireless plan is not working
When I try to login to Max it says that it is not included with my AT&T package. When I go into my AT&T account and check my features of my plan it states Max is included. Max troubleshooting said to reach out to AT&T. Help please! This is my 5th post on here with no response when others are being helped 🙏
Gary L
ACE - Expert
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16.5K Messages
7 months ago
Have you previously activated HBO, prior to the summer of 2022?
If you didn't activate it back then, I think it's too late for you.
Which plan are you on?
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bbailey326
18 Messages
7 months ago
Yes and i have Unlimited choice II plan and it’s still currently listed under the tab of what’s included with my plan so then maybe I need to contact the BBB. They need to remove it from what’s included in our plan if they are going to restrict our ability to use it. Wonder if anyone has started a (Edited per community guidelines) suit against At&t for false claims
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bbailey326
18 Messages
7 months ago
@ATTHelp please help I would hate to have to switch my wireless provider due to this to a new company to save more money so i can then get max. Long time customer over 20 years
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