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Does a phone from a previous carrier have to be unlocked to use as a trade in

I have an iPhone X, 2 iPhone X Max’s I could use as a trade in But they are linked to Verizon Do they Have to be unlocked to use as trade in devices?

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Yesterday at 11:36 AM

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Last response by 

Yesterday at 4:15 PM

Car wi-fi hotspot no longer works

I had to replace the radio/display in my 2020 Camry while the wi-fi hotspot was still in the 3 month trial period. Now I can't get the wi-fi to work w

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2 days ago

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Yesterday at 1:15 AM

How to Export AT&T Call Protect "Blocked" List to report to FCC

I have hundreds of Blocked phone numbers and get the same 3 or 4 companies robo calling me. Blocking is not helping as they have hundreds of local lo

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2 days ago

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Yesterday at 12:38 AM

Your Trade-in Program is a complete SCAM!

I am VERY unhappy with your trade-in program to upgrade my smart-phone.  Your ads are downright deceiving.  I usually go to the Apple store to do my u

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2 years ago

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Last response by 

2 days ago

NumberSync continuously turns off or is suspended without my consent.

I have a Samsung Galaxy Note 8 phone; bought from AT&T. About 4 weeks ago (Jan 17th) I got a Samsung Galaxy Watch bought from Best Buy with e-SIM.Numb

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3 days ago

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2 days ago

Grandfathered Unlimited Plans vs New Unlimited Plans

I have 1 iPhone (mine) on the grandfathered unlimited plan. I use a LOT of data. 37GB is my average (per my AT&T account). We have a family plan and t

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10 months ago

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Last response by 

3 days ago

Two for Tuesday

Unable to yet again use the Two for Tuesday. I live in HI and I have yet to be able to use this feature. Just like the other users I select a TUESDAY

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4 days ago

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3 days ago

Voicemail has been hacked and att tech support could not fix it

My voicemail has been hacked or bugged or something. There is a extremely graphic greeting. I cannot fix it. Went to the att store they tried all they

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2 weeks ago

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Last response by 

3 days ago

AT&T Thanks Login Not Working

Hello. I cannot login with my normal AT&T user ID. I was able to login a few weeks ago, but not it isn't working. Also, online when I try to investig

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1 month ago

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Last response by 

3 days ago

Trying to get 2 for Tuesdays and keeps changing date to a Wednesday

Like the title says, I click on the movie, time and then it takes me to the checkout but says I need to remove the promotion because it can't be used

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5 days ago

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Last response by 

5 days ago