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Account Features

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AT&T Protect Advantage for 4

How do you know which 4 devices on your account are covered? I have 5 phones on my account.  

Questions

3

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0

RoboKiller needs my voicemail number

I installed RoboKiller on my new iPhone 12 pro max. Callers to my phone kept getting the message “voicemail not set up”. Went to my local AT&T sto

Questions

4

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ATT Secure Family App blocking WIFI

My kids all received new IPhone XR’s for Christmas. I moved to the new Secure Family app after the old one was discontinued. I am highly aggravated th

 posted 

2 years ago

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Last response by 

Mono 

7 hours ago

Questions

441

3

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VPN for AT&T secure family app interrupting internet on my son's iPhone 7

My son has an iPhone 7 and we use the AT&T security app to restrict certain actions on his phone. It runs off a VPN. When vpn pops up on the top of hi

 posted 

a year ago

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Last response by 

Mono 

7 hours ago

Questions

90

2

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F945 error when trying to add International Passport plan

Hi - I've been trying to add ATT International Passport plan for the last 10 days on my family member's line who had to travel abroad due to emergency

Questions

3

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Accepted Solution

Unlocked Phone & Digital Service Plan

If I have an unlocked phone can I discontinue my digital service plan coverage at anytime and is there any fee or penalty in doing so. Thanks.

 posted 

13 hours ago

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Last response by 

whkling 

12 hours ago

Questions

8

2

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Secure Family Location History

I downloaded and activated the secure family app about 7 nights ago and it showed my childs location on the map, but now it's not in the lines map loc

 posted 

2 days ago

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Last response by 

ATTHelp 

15 hours ago

Questions

6

1

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When will my 5G plan upgrade take effect?

I just received my iPhone 12. Noticed the cellular setting still only has LTE and 4G. I just upgraded my plan to 5G included unlimited elite. Can some

 posted 

13 days ago

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Last response by 

alanbr 

a day ago

Questions

16

2

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Mobile service on hold

I have a mobile service account and would like to pause/put on hold my service because I will be out of the US for a few months. How can I do that and

 posted 

2 days ago

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Last response by 

sandblaster 

2 days ago

Questions

7

3

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HBO MAX Benefit isn't real

I received an email saying that HBO Max would be an added benefit to my account, but when I chatted with the customer service rep, they stated that it

 posted 

2 days ago

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Last response by 

gbenson76 

2 days ago

Questions

49

5

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