Knowledge Share: Fast Answers about Slow Internet

@chart85

Sadly no, but a different wifi channel may have less interference and therefore provide a better experience. Best you can do for the RG is placement - not behind things, not on the floor, etc.

@jmclark45 Multiple simultanious device connections on any network can overload it.

Not really sure waht is up with having the interittant disconnects.

Night need to get a line tech to do an on site test to make sure all your equipment and ATT's are working right.

OH! I would sugest trying @mibburgs sugesting for disabling ipv6.. that seems to be an ongoing problem for att's rg's for some reason.

Hi @jmclark45,

What model RG do you have? 

Also, can you tell us what is around the modem? Electronics? Speakers? 

is the modem plugged into a surge protector or power strip?

-ATTU-verseCare 

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@jmclark45 wrote:
AT&T changed my modem about a month ago, the original was from about 10 years ago. I was having intermittent complete loss of signal to phone, TV and Internet and WiFi. The issue I'm having with the new model is getting in the net. We receive notice cannot connect, cannot obtain ip address. If I shut down the modem (AT&T recommendation) I am able to connect. My opinion is i should NOT have to reset the modem once, twice or three times a month. Also we have connection issues when the grandkids come over but I believe that might be too many units trying to connect. Any recommendations?

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@jmclark45   See my post previously in this thread about disconnects:

https://forums.att.com/t5/Internet-Account-Questions/Knowledge-Share-Fast-Answers-about-Slow-Internet/m-p/4825789#M13287

Might try using Google DNS in your devices. Many devices find they can connect better using Google DNS. It bypasses Uverse RG DNS.

https://developers.google.com/speed/public-dns/docs/using

Step by step instructions. Good luck 😉

Chris
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@jmclark45 wrote:
@Tigereyze209. Tech said line was fine right after install. Currently we have two laptops, and two smartphones is that too many?

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Even legacy dsl connections should be ab le to handle that kind of device load, no problem, as long as no ones trying to play world of warcraft, or all the movies in the u-verse library, at the same time.

Hello, @jmclark45!

We'd like to take a closer look at what's going on with your service. Please click here to send us a private message with your contact information, the best time to reach you, and a brief summary of the issue.

Thanks!

-Mariana