iPhone 7 Voice Mail Issues

I have had the same problem for months. Apple suggested a hard reset - that did not work. They referrred me to att.

Hello @hrkraatz,

Thank you for letting us know about your experience on this thread! It helps us keep track of the issue, and get help to everyone as quickly and efficiently as possible. I would be more than happy to help out!

If you’ve completed a master reset on your iPhone and are still experiencing problems with your Voicemail, it is most likely due to a provisioning or service issue. This is something which will need to be looked at in detail, if you can please send a private message to @ATTMobilityCare. Within the message, please include your full name, account number, and the best time and method to reach you.

I do look forward to hearing from you! Have a wonderful day!

Shenoah, AT&T Community Specialist

I've sent a private message twice so far and I have still received no response. I have done a master reset. I've updated the OS. Nothing has worked. The problem still exists. I wonder if anyone is actually working on this problem.

Still no repsonse from anyone from ATT. I've sent several messages to @ATTMobilityCare with no result. The problem still exists. I haven't even been contacted. I feel like this is being completly ignored. I would even welcome a "we're working on it and we can't find a solution" repsonse because that would tell me that they are at least working on it. Right now I feel completely forgotten. As a customer of ATT mobile (and Cingular before that) for over 17 years, I am not happy at all. 

Hello @nlabran,

I am sorry you’ve been having some trouble getting a private message out to us. I have not yet received anything on my side of things. We have been experiencing some issues with our inbox, so I am going to send you a private message to ensure it gets to you without error. Please be on the lookout for this! I look forward to speaking with you!

Portia, AT&T Community Specialist

Haven't received a private message from you yet.

A full week later and I still have received no private messages from you. My issue still exists. Now I feel ignored.

Hello @nlabran!

I appreciate your patience with us regarding your voicemail issue. I deeply apologize about the delay and will be corresponding with you through our private messages. Please expect a response from me shortly.

Thank you once more for your continued patience! Talk to you real soon.

Portia, AT&T Community Specialist

I have Verizon and have the exact same problem. So I don't think this is an ATT Issue.

Isn't it the most annoying thing ever? I just had a Support agent ask me if I noticed that it happens when I have a weak reception signal. I actually haven't noticed, but I will pay attention to that.