Billing

On February 26, I ordered an iPhone upgrade for my wife from an iPhone 12 to a 15+ because there was a deal online. I was not able to order mine because I am a FirstNet customer and had to do so with a representative. When I tried to do a turn in, the representative said “ hey, why don’t you just pa

On Sept 29th my wife and I brought our old IPhone 13 to the AT&T store in Linwood plaza in Fort Lee. We thought they had to be returned there for the trade in of our new iPhone 15. We were told they had to be mailed in. We are on survalence camera at the store packing, sealing and labeling the

The only resolution is to let me leave with no penalties I would like my device installment plan erased I want to switch carriers this company does not care about first responders I will continue to file complaint after complaint until I get my resolution I will go to any source that will listen to

Long story short, I was deceptively sold an Apple Watch when I went to upgrade my phone. Despite not wanting/needing the watch, the salesman said that no new line would be open and I would not incur any additional charges outside of a one-time activation fee and the tax on the watch.  Fast for

I recently switched from verizon to firstnet hearing they take care of first responders. What a mistake that was when I initially signed up they told me I would receive a $200 gift card for switching to there service. I then signed up for a promotion for the samsung 9 where they told me I would only

FirstNet is a total scam- and what a slap in the face to first responders! I was told I could switch from my regular ATT account and sign up for first net, get a “free” Apple Watch plus a 4th line and have my payments be slightly less than what I was paying for two lines. I kept asking the manger if

I was scammed by First Net. I was talked into getting an additional phone I didn’t need and two free Apple Watches. I was told by Jamie Udin (manager) that my payment would be lower each month. It has almost tripled and when I called ATT they really couldn’t help. They said to put in a complaint and

A sales agent promised me an upgrade to my phone for helping them solicit people from my unit. That promise was never fulfilled. I called firstnet to complain and was rerouted to AT&T. AT&T said it wasn't their problem and to call firstnet. After a long 10 months of back and forth with custo

I was convinced by an At&T store manager to switch to First Net. I was told I would be paying less and receive a free Apple Watch-it was a nightmare. I received 2 bills and was paying $140/month more than I was paying before. After 20+ hours on the phone to switch back,I thought it was resolved.

I sent my phone back to AT&T as they requested when I got my new iPhone and their third party service they use to collect the devices swapped out my pristine iPhone 12 Pro with some broken phone I've never seen before and mailed it back. I spent several hours on the phone with AT&T and said