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Mobile Share Value Plans Questions and Discussion
Beware.. The $160 per month plan for 4 smart phones with ATT is pretty shadey. They don't tell you that you are required to pay for 4 smart phones at full retail price. Maybe that small detail is buried somewhere in the fine print when the adds on TV play, but make sure you know exactly what you are paying for before jumping onto this.... It's very, very tricky.
cla12170
Teacher
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15 Messages
10 years ago
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Bclynn3
Contributor
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1 Message
10 years ago
Reading these comments now help me understand why I'm being charged so much despite the AT&T representative telling my daughter and I that our 4 lines would cost $160/mo when she purchased her phone from him at the END of February. The AT&T phone she had for only a year completely died after it was serviced 2-3 times already. The representative did not mention she would have had to purchase her phone prior to Feb 2nd to qualify for $160/mo. We're stuck now for 2 more years.
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cla12170
Teacher
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15 Messages
10 years ago
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axman98
Tutor
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3 Messages
10 years ago
I got screwed because one of my lines had been upgradeable (by a year or so) but I hadn't bothered to do so because I didn't care enough at that point and wasn't awere that I was forfeiting my upgrade. Very annoyed. This is totally misleading. When I log on and click on upgrade eligibility it tells me that I am eligible for a free phone with a 2-year contract renewal. The "free phone" will cost me an increase in monthly costs of $25! What kind of "free" is that.
Annoyed in Seattle
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cla12170
Teacher
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15 Messages
10 years ago
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hme83
Master
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5.9K Messages
10 years ago
The same kind of "free" that subsidized phones have always been. 😉 The difference is that with the MSV plans, if you bring your own phone or purchase one outright from at&t/use the Next plan, you don't have to pay a monthly line of service fee that's always been inflated in order for at&t to recoup their device subsidy.
All that said - while it certainly isn't "OK" for agents to mislead customers, I would never believe anything an agent (of any business) told me unless I can verify (even if that's not done until after the purchase) that it is consistent with what the company states in their written terms and documentation. And then I'd make active use of the return period if the "real" deal isn't what I was told and/or isn't satisfactory afterall.
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wingrider01
Expert
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12.2K Messages
10 years ago
reserch on something before you commit is relevant, do you pick up a phone and call a car dealership and purchase a car without researching it?
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cla12170
Teacher
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15 Messages
10 years ago
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vwood2014
Tutor
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3 Messages
10 years ago
After ordering a note 3 online and trying to use the online chat only to be disconnected then phoned a local store to inquire about why it was telling me this phone was not compatiable with my current plan. I was told that it could be grandfathered in all I needed to do was bring it in when I got it...... Took it in asked them to check my plan and if anything had changed was told everything was fine. Went and got a smartphone for my daughter at walmart and was told absoutely nothing. Got my bill and expected the 72.00 activation fee but not the extra $25.00 per phone new fee because of doing a 2 yr contract new plans....
After being a loyal customer for over 4 years, I just want to say THANKS soooooo much for being ever soo helpful when contacting you all by phone and in person for not relaying the extra $50.00 my account is now going to have on my bill. You see its too late for me to cancel cause the 14 day period for cancelations is over yeaa AT&T bonus for you all. So in honor of this, after the 2 year commitment is up this will be all the money you will ever be getting from me again.
Sincerely,
Vickie
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Constructive
Former Employee
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32.9K Messages
10 years ago
Any smartphone added to an AT&T account will generate an additional 25.00 per month for a data plan, it says that anywhere you look online or in the store right on the price card. One thing i did notice was walmart online does not show AT&T as a carrier they sell except for prpaid or gophone cards to add minutes. Im curious did you purchase another carriers phone and use your at&t sim card? Regaedless you should have been told there would be an additional charge per month , but if you were relying on walmart personell to tell you this im not sure they really know about the billing costs or prices and you can hardly blame at&t for walmarts lack of knowledge or communication.
" Took it in asked them to check my plan and if anything had changed was told everything was fine."
Whos is them walmart or at&t store?
"Went and got a smartphone for my daughter at walmart and was told absoutely nothing"
Again was told nothing by at&t or walmart?
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