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I buy the iPhone that still on carrier lock status and I live in Thailand.

Tutor

I buy the iPhone that still on carrier lock status and I live in Thailand.

I want to do carrier unlock for this iPhone or do something. I don’t know where is AT&T agent in Thailand. Your unlock website told me that I have to pay off the installments before request for carrier unlock. And I have no idea who is the contact sign with you. How can I make a payment and request for carrier unlock.

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Message 1 of 9
ACE - Expert

Re: I buy the iPhone that still on carrier lock status and I live in Thailand.

You can’t. If you can’t get the seller to pay it off, it’s locked to AT&T, period. 

 

Sell it on eBay *as permanently locked to AT&T* to recoup some of your money. 

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 2 of 9
Tutor

Re: I buy the iPhone that still on carrier lock status and I live in Thailand.

I can use it via rsim that is hiding my local sim from IC detection. But I want it to be unlock. Does the period that you say have the expired date? I live in Thailand so that I can’t find the AT&T agent or partner here. So I can’t pay the payment installation or contact something. If you know pls, tell me.

Message 3 of 9
Employee

Re: I buy the iPhone that still on carrier lock status and I live in Thailand.

@jamwezathere is no expire date  hence @MicCheck  statement permanently locked to at&t so its forever locked

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Message 4 of 9
ACE - Expert
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Accepted by topic author
Accepted by jamweza
‎10-16-2019 2:01 AM

Re: I buy the iPhone that still on carrier lock status and I live in Thailand.


@jamweza wrote:

I can use it via rsim that is hiding my local sim from IC detection. But I want it to be unlock. Does the period that you say have the expired date? I live in Thailand so that I can’t find the AT&T agent or partner here. So I can’t pay the payment installation or contact something. If you know pls, tell me.


AT&T doesn't provide service in Thailand, so you won't find an agent. You cannot pay the remaining installment. Only the original buyer can do that. 

 

If you can use it, great. But it will not be unlocked. 

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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Message 5 of 9
Administrator
Solution
Accepted by topic author
Accepted by jamweza
‎10-16-2019 1:48 AM

Re: I buy the iPhone that still on carrier lock status and I live in Thailand.

Hello @jamweza,

Thanks for posting. Unfortunately we are unable to accept payment from you concerning a third party sale to unlock your device. Please contact the seller for assistance with the device payoff, or a refund.

Kenneth, AT&T Community Specialist


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Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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Message 6 of 9
Tutor

Re: I buy the iPhone that still on carrier lock status and I live in Thailand.

You mean, I should ask for refund from the 3rd party company right? Do you have anything to support me for refund?

Message 7 of 9
Tutor

Re: I buy the iPhone that still on carrier lock status and I live in Thailand.

Thx I’ll talk to my 3rd party seller

Message 8 of 9
Administrator

Re: I buy the iPhone that still on carrier lock status and I live in Thailand.

Great @jamweza, thanks for letting us know. Please let us know if there's anything else we can do for you.

Kenneth, AT&T Community Specialist


Need help?
Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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