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Tuesday, March 14th, 2017 11:51 PM
I signed up with Autopay, when does my discount start?
So I signed up with Autopay, when does my discount start?
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SB20
Mentor
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47 Messages
7 years ago
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sandblaster
ACE - Expert
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64.7K Messages
7 years ago
@SB20 They do accept credit cards, they just don't give you the autopay discount. The reason is simple, ATT has to pay the credit card company every time they accept a credit card payment. The whole incentive for the autopay discount is to avoid those credit card fees.
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SB20
Mentor
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47 Messages
7 years ago
Thanks. I just checked it out on the ATT website and already setup my cc. Still disappointed that I couldn't get a discount with autopay using cc. But thanks for the info.
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kzaoaai
Contributor
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1 Message
7 years ago
What if I have Autopay on my Bank account set up, and I make manual payments using my CC, will I get the discount?
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885Nat
Contributor
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2 Messages
7 years ago
I was told by a chat representative the autopay discount will be determined based on my credit score, they won't even tell you what the discount amount will be.
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chechago1020
Contributor
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1 Message
6 years ago
i just had a chat with at&T just like the many people who dont have the time to check their bills . Since im planning to upgrade my 2 lines with iphone x i decided to take a look at my bill - and there - of course still no credit - i searched on pages and pages of my bill and there's no sign of the credit deducted on my bill - this is the 3rd time that i contacted at& t about this and now i got an answer with a very "knowledgeable" agent asking if i used a debit card or cc on auto pay. of course, my answer is no - the 2 agents before you never said this to me . I got into the unlimited plan and immediately enrolled in auto pay because of the credit (who doesnt want to save money?) and never got not a single cent back. Yes this is a scam - more people should complain about this .
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Engrpas
Teacher
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10 Messages
6 years ago
I signed up several months ago and received the discount for a couple of months, then received a notice that it will stop because I’m not complying with the requirements. I was (still am) registered for Autopay and Paperless. Agent told me that the autopay must use a debit card or bank checking account, not credit card. You missed that detail in your reply above. I also could not find that on your website, of course that doesn’t mean it’s not there, somewhere.
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Irritated77
Contributor
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1 Message
6 years ago
Yes, I have signed up for auto pay as well and have yet to receive a discount. I called a customer service representative and got the standard response, "I have fixed it and you will see it on your next bill". Unfortunately I have heard this line so many times on different discount/credit issues in the past and I think they honestly just say that to get you off the phone because I never see the credits on the next bill.
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Engrpas
Teacher
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10 Messages
6 years ago
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Thadsmama
Contributor
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2 Messages
5 years ago
Any way to be able to get the 65nplan for 45 with autopay even though I'm already enrolled for the 65nplan for 55 with autopay?
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