Tutor
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10 Messages
Can we add a different area code number to family plan?
Same tired story I've come across on google....I got married. My wife has a verizon account with a California number. My AT&T account is a Maryland phone number. I want to port her to AT&T to buy her the new iPhone 5s and get us on a family plan. I go to Best Buy to pickup my online order and they tell me it won't let them port the number, but try to tell me to just get a new number and if I take it to an AT&T store they will port it for me.
Can it be done yet? This is really silly. These days people use their cell number for everything and asking them to abandon it is a difficult thing.
Accepted Solution
Official Solution
ATTDmitriyCM
Former Community Manager
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10.4K Messages
10 years ago
That's right, Consumer Cross Market account can be set up for you. It's a very new addition to the system. Our team can help you with that, please send us a private message by clicking here, please include your name, phone number and the best time you can be reached.
Thank you,
Dmitriy
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julywashere
Guru
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349 Messages
10 years ago
I don't think this can be done with consumer accounts. However, I suggest you send a private message to ATTCustomerCare to see if they can offer you any options.
Alternatively, you could sign up for a new number, and port her current number to Google Voice for $20.
Which, I admit, shouldn't have to be something you resort to, however it may be an option to explore.
That way she can
Some limitations include
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mclagett
Tutor
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10 Messages
10 years ago
I read something about a CNI account which is like a business account but for regular individuals?
This is a huge hassle. Wish there was something easier.
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julywashere
Guru
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349 Messages
10 years ago
Could it possibly have been NCI?
Actually, I just found an interesting post by an AT&T employee. I'd follow up with AT&T Support (via phone, chat, or in an actual retail store), if I were you though.
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Rayosun
Professor
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1.9K Messages
10 years ago
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julywashere
Guru
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349 Messages
10 years ago
@Rayosun, this is exactly what I'm thinking, but if there was a change in policy very recently, it's defintely worth exploring all possibilities.
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harryspar
Guru
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552 Messages
10 years ago
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21stNow
Professor
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2.7K Messages
10 years ago
Were those numbers from states that are close together? I live in the DC area and we can have MD, DC and (at least) northern VA area codes on a family account even under old rules.
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wingrider01
Expert
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12.2K Messages
10 years ago
ahh or you have a business flagged account
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mclagett
Tutor
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10 Messages
10 years ago
The issue isn't just different states, it's because they are from different "markets" supposedly.
This document says it should be possible now (https://www.wireless.att.com/businesscenter/en_US/pdf/1310-RN-Consumer-Cross-Market.pdf) but when I called AT&T 3 different times they have no idea what I am talking about! Ugh.
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