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Wireless receiver loses connection to access point

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Wireless receiver loses connection to access point

Have had one wireless receiver for some time (over a year) and still find that it loses connection to the access point almost every night.  We go through the process of power cycling both the access point and the wireless receiver and it usually works for the next 24 hours or so.  The access point is across the room about 15 feet with a direct line of sight between the two.  The access point is connected to the gateway via cat5 on s direct port (ie not through a switch).  I remember sometime back there was a firmware upgrade that was supposed to fix this, which I believe I got.  Is there a way to confirm the firmware version and update it, or does anyone have any other suggestions. 

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Message 1 of 224

Re: Wireless receiver loses connection to access point

I am having the same problem with my VAP2500. I tried to login as suggested with the IP but the user name and password does not work, I get a login failed error message.
Message 91 of 224

Re: Wireless receiver loses connection to access point

I am extremely aggregated at AT&T and all of the wireless issues we are having. It seems to be like clock work when the wireless receivers lose connection. I have tried everything to resolve the problem myself but with no luck!
Here it is Friday and my receivers are not connecting. I have ask for help on the forums from several people, some being AT&T employees and no one has responded.
BTW, we are also using the username 97smiths.
Message 92 of 224
Community Support

Re: Wireless receiver loses connection to access point

Hi @smith.infosystems,

 

I apologize about the issues you are having with your wireless receivers, but I definitely will be happy to help. One thing to try to get everything working once again is to unplug the power on the U-verse gateway, Wireless Access Point, and Wireless Receivers. After that, plug the power into the U-verse gateway first. After it has come up, plug in the power to the Wireless Access Point, and then the wireless receivers.

 

We will also send you a private message to gather more information to make sure that we get your issue fixed once and for all.

 

-David T

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTCares and @DIRECTVService

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 93 of 224

Re: Wireless receiver loses connection to access point

Thank you for your response.  We have resolved the wireless access point problem.

I will send you a private message about the router set up.

 

Have a blessed weekend!

Message 94 of 224
Contributor

Re: Wireless receiver loses connection to access point

I am having the same issue. Please help! My wireless receivers freeze up and go offline constantly! 

Message 95 of 224
Community Support

Re: Wireless receiver loses connection to access point

Hi @Kelleysimpson,

 

I am sorry for the issues you are having with your wireless receiver, but I will be glad to help. We will send you a private message to gather more information and help get this issue resolved.

 

-David T

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTCares and @DIRECTVService

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 96 of 224
Tutor

Re: Wireless receiver loses connection to access point

I'm having a similiar situation and its very frustrating.  Even once paired and the TV starts to work again the WAP still has blinking link and paired lights.  But what I really don't understand is why you need a special wireless router for the tv at all.  I've already got a wireless network transmitter.  Why in the world do I need a second one specifically for the TV system?  And guess what, I never have problems with a device connecting to my Apple base station, unlike my UVerse WAP.  Smiley Sad

Message 97 of 224
Community Support

Re: Wireless receiver loses connection to access point

Hi @bjurasz,

 

I apologize about the issues you are having with your wireless receiver, but I will be glad to help. One of the main reasons we use a secondary device for the wireless receivers is to isolate the traffic and interference to the receivers. The Wireless Access Point acts more as a repeater so the Quality of Service Control and routing protocols are still present, and it uses a different wireless frequency than most wireless devices.

 

We will be sending you a private message to gather more information to get this issue fixed for you.

 

-David T

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTCares and @DIRECTVService

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 98 of 224
Contributor

Re: Wireless receiver loses connection to access point

I have the exact same problem. im on uverse, my wireless receiver loses signal!!! I have the new motorola wap. 

Message 99 of 224
Contributor

Re: Wireless receiver loses connection to access point

I've been having the same problem consistently for the past several weeks. It seems to coincide with people performing downloads on PCs that are connected wirelessly to the network but it could be coincidence as my kids are constantly downloading stuff. I've tried all the tricks I know. Reboot network, reboot gateway to factory defaults, and changing the broadcast channels on the Cisco WAP. Please help.Not 100% sure it's not related to the DVR as it is one of the older ones and we don't seem to have as many issues with live television, mostly recorded content.

Message 100 of 224
Contributor

Re: Wireless receiver loses connection to access point

I am also having this same problem. My Cisco AP lost connection to our WPS sometime last night. I have followed the steps recommended on screen, as well as attempted troubleshooting by reading the forums, and nothing works. It simply always fails to pair with the WPS now. Very aggravating. Can someone please assist me with this.

Message 101 of 224
Community Support

Re: Wireless receiver loses connection to access point

 

Hello aladonn,

 

I'm sorry you are having difficulties with your equipment. I can help you restore the connection for the wireless receiver. Please send me your account information to determine if we need to replace your Wireless Access Point.

 

 

SadathCS

ATTU-verseCare

 

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTCares and @DIRECTVService

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 102 of 224
Contributor

Re: Wireless receiver loses connection to access point

Hi! I have had Uverse service since May 2013, and have had no problems with the wireless receiver until this past weekend, when the receiver lost it's connection. I have rebooted the units (e.g. router, WAP and receiver)  multiple times and  I have tried moving the wireless receiver to another room that is within 10 feet of the Cisco WAP . The wirless signal indicator is 5 solid green "bars" and all I get is the AT&T Uverse logo on the screen and a continuous spinning arrow in the lower right hand corner. I also have tried changing the channel to 36 as was suggest in another post.  Could the Cisco WAP finally fail as was mentioned in other posts? How can I get the Motorola WAP to replace it?

Thanks! 

Message 103 of 224
Community Support

Re: Wireless receiver loses connection to access point

Hi @ncrams151,

 

I apologize about the issues you are having with your wireless receiver, but I will be glad to help. We will send you a private message to gather more information and get that WAP replaced for you.

 

-David T

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTCares and @DIRECTVService

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 104 of 224
Voyager

Re: Wireless receiver loses connection to access point

I wonder why AT&T advertises a "wireless" service that barely works. I set everything up, and it worked for about 5 minutes before the connection was lost. The access point is about 20 feet from receiver with direct line of sight. Now the signal is out for 3-4 minutes for every minute that it actually works. Incredibly disappointed by AT&T's advertisements and employees suggesting that this is a viable option. Why come to market with something that clearly does not work well (based upon the numerous complaints that I've seen on this thread specifically). How close does it have to be to actually work? 

Message 105 of 224
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