My AT&T wireless receiver keeps losing signal when connecting to access point

---

@aviewer wrote:
mpd3253 - STB is set top box (aka receiver). If they were wired before, you can reuse the wires.

---

If they were wired before using Cat5e.  They don't support a Coax connection.

It was coax. 

mpd3253 - I should have said - If STBs were wired before, why did you switch to wireless? I suppose if you were having problems with the COAX, you do not want to switch back. Going back to COAX would certainly require a complete understanding of what you have.

Jeffer - I did not mean that those STBs were wired rather, wires were in place that could be used. Also, it was my understanding that the wireless STBs have both COAX and network connections & will boot to the first signal that they see.
If that is incorrect I need to know. Also, I had never seen that one application would preclude the other in the future.

Back to the original problem - It does sound like the WAP is in a bad place & you need to experiment with a better location. If you want to try the COAX & there is a COAX connection on the wireless STB, you will need to describe the current COAX wiring. Or, you can pull cat5, either new or via the existing COAX.

We were having problems with the coax. The technician came and swore the wireless wouled solve all the problems.

---

@aviewer wrote:

...

Jeffer - I did not mean that those STBs were wired rather, wires were in place that could be used. Also, it was my understanding that the wireless STBs have both COAX and network connections & will boot to the first signal that they see.
If that is incorrect I need to know. Also, I had never seen that one application would preclude the other in the future.
...

---

As shown in this manual (http://www.att.com/support_media/images/pdf/uverse/IPN7005_Product_Manual_7_21_11_Final.pdf) the only coax connector on the box is broadband video out.

So the best solution is to move the WAP around? It has to stay plugged into the router does it not? It appears from other posts that the WAP is the problem.

I have always seen full signal on the receiver. I'll try moving the WAP.

Hello mpd3253,

I will be glad to help you restore connectivity to your Wireless Receivers. Since the WAP for your Set Top Boxes (STB) is downstairs and the Set Top Boxes are  upstairs there may be a very weak signal reaching them. Based on the construction of your home the wireless signal may not be strong enough to reach those receivers. I recommend relocating the WAP like aviewer suggested by using a longer Ethernet cable to the gateway if possible, and choosing a different area of your home. Try placing the WAP in a high location like the top shelf of a cabinet or other furniture. I sent you a private message in case the WAP is defective or we need to coordinate the installation of Wired Receivers instead.

SadathCS
ATTU-verseCare

Note that the built in antenna arrangement of most wireless access points (routers, etc) is set up so that the best signal is in a doughnut shape on the horizontal plane the access point sits in, not a sphere as many imagine.  This means that an access on one floor normally will not work well with devices on another unless you can tilt the device to change the plane to intersect the devices on the other floor.