Teacher
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12 Messages
6 hd streams?
Hi I'm new here. I had my fiber install a few weeks back. The installer gave me a Cisco ISB 7500 DVR. I did a chat and asked if I should have a Pace 8110 as it said on my original order.
She said she could exchange it. I made sure to ask for the 8110. She said OK.
Today I got the DVR they sent...BUT it was an Arris VIP 2250 not a pace 8110.
My question is with my new fiber install shouldn't I have 6 HD streams? And does the VIP 2250 support 6?
U300 TV &1000 Internet & Phone
Accepted Solution
Official Solution
_xyzzy_
Expert
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15K Messages
6 years ago
It's not the dvr that limits the number of streams. It's your profile. Click the following sequence on you uverse remote:
menu->options->system->system information->system resources (streams, bandwidth cap)
And you might want to also take a look at this to understand some of this stuff.
So I assume you have 0 SD/4 HD in your profile. Maybe the bandwidth (fiber or no fiber) is limiting the 6 HD profile. Or maybe it's just an mistake and they can change it up. There have been threads in these forums where user's had 6 HD and it was mysteriously reduced to 4 so they had to complain to get it back. I don't recall the details but you can try calling tech support to see if they can raise and/or PM'ing @ATTU-verseCare.
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