Can't get service in new apartment because the previous tenant hasn't cancelled yet?!

Contact ATTU-versecare here:
https://forums.att.com/t5/user/viewprofilepage/user-id/2365485

Send them a private message, on this link, and they should be able to give the help needed to solve your previous tenant problems. The response may take up to 2 business days.

This is not the regular CS/TS people, but the social media Community Specialists that know the people to contact to get things done. I personally know as they've helped me on a DVR swap.

Include your account#, email address and a good phone # (land or cell) and time to contact you on.

Check the blue PM envelope, upper right on every page, for their reply. Good luck 😉

Chris

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I have not moved in yet - my lease starts on July 3rd. My concern is that if I have to wait until then to sign up for service, that mean's I'm probably going to have to wait a few days or a week from then until they can come for the install, which is exactly what I'm trying to avoid.

When you called, did you say that you wanted an install date ON July 3?

My daughter & SIL moved into an apt. w/Uverse internet (only).  They called a week or two before they moved in and requested that they install on their move-in day. 

AFAIK, it was not a problem.  Both are college students and had to have the internet immediately.

 

My daughter & SIL moved into an apt. w/Uverse internet (only).  They called a week or two before they moved in and requested that they install on their move-in day. 

 

 

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This can happen granted that there is not current active services from the old tenant. The reason this is happening to the OP is #1 the old tenant moved ,didnt call and has no intention of paying the bill or starting new services, in this case the apartment manager can contact AT&T to verify this tenant is no longer there.

#2 and most likely is the tenant moves out, they move into a new apartment and move services with an install date set out somewhere in the future, AT&T wont cancel the service at the old address until service is activated at the new address, cancelling would open up a new can of worms especially if VOIP is involved. Im sure the apartment manager has contact info for the old tenant (im sure they would like their deposit returned to the right plce and in a timely manner) i would ask them to contact the old tenant and get the story.

If the current tenant isn't living there but failed to cancel their service, that would be odd.

The OP states that the service would (potentially) be canceled by the end of the month.  "....if the current tenant doesn't cancel until possibly the last day of the month (or later)..."

I suppose the question is when is the current tenant moving out and when is their service scheduled to be cancelled.

Actually as a premtech for 6 years we saw this quite often, usually it was because the tenant was in process of transfering the service to a new address and was sitting in limbo at the old address until install. 

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@Constructive wrote:

Actually as a premtech for 6 years we saw this quite often, usually it was because the tenant was in process of transfering the service to a new address and was sitting in limbo at the old address until install. 

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Sorry for the late reply. This was exactly the situation. The previous tenant was still living there (until 6/30) and they had a move order but it hadn't been processed yet for whatever reason, holding up the account. I contacted the person mentioned in the first reply the day I posted this and they got back to me within a few hours, oddly enough stating they could find nothing about my order in the system, but were able to lookup the service at the address. I'm not sure if it was coincidental timing or they did something, but they followed up again saying service was now fully cancelled and I could process my order.

I signed up with AT&T and got the promo deal where you buy one iPhone and get two free when you sign up for internet and TV. My husband and I prior to AT&T had DSL Extreme which uses AT&Ts equipment and lines. We had  three appointments for installation. AT&T never came to either appointment we have not been able to get this issue resolved with anybody through AT&T. They are saying that we have an open account which the account is closed through DSL extreme! This is a terrible system I agree! AT&T you need to come up with a better solution to these problems. You are making a lot of customers very very unhappy .

@bethlescano  this isnt an at&t issue its a dsl extreme issue, have you seen the reviews on yelp? 100s of people with your same issue, AT&T cannot issue you service until des extreme releases your aount, they have a 1.2 star rating very horrible,The reason they cant issue you service is because as long as dsl extreme shows you have an account then AT&T no longer owns that line because your line to your house is leased by dsl extreme.  im pasting one of 100s of revies below

* COPIED FROM YELP*

DSL Extreme systematically steals their customers money. They organize their crime by setting up a system that makes it impossible to get the service that is agreed on in a contract, faking AT&T technician reports, and purposely giving false cancellation information. (This is in no way an exaggeration. I have evidence, e.g. original technician reports, phone calls, security camera footage of AT&T technician, confirming that the internet does not work and recording those findings in a report). Therefore they make it impossible to cancel a contract. Their process of cancellation takes several months and you have to do it in several different steps, that change every time that you talk to a "support" member.