Unresolved billing error

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After I send an email to ATT customer care 3 weeks ago,  no one responsed it or do anything so far.  Just another dead end.  I really don't know why it is so hard for customer care to solve this issue or is anybody care about this? What a so call "great customer service" I encountered.

What equipment do you actually have? and how much is that fee?

@ms_unicorn, could you look into why @Tiger168 hasn't gotten any response to his message?  Thanks!

Hello, @Tiger168!

After taking a look, it appears the body of your private message was missing. Please click here to send a private message with the following information:

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You should receive a reply via e-mail shortly thereafter from your assigned rep. I apologize for the delay!

-Mariana

The router I have is 3600HGV which I purchased from ATT 3 years ago.  My U-Verse account is ***. Honestly, I don't know what equipment listed in my account.  No one is able to tell me what router listed in my account.  My cell# is 8***.

I have been fighting Equipment charge ($7.00 + 0.58 tax= 7.58) every billing cycle for last three months with all the run around and unfullfilled promises. 

[Edited for privacy-please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]

I am getting the same eqipment fee again which Technical department supervisor promised me it will be removed.  Started online chat with ATT billing and just got bouncing between billing and technical. Got credit for this month and next month i have to do the same thing again. 

The simple truth is I do not have the new router described in my account and someone from ATT need to correct it.  How hard can it be?  This is becoming my monthly routine to fight for overcharge with ATT

If you just spoke to someone with AT&T about this last week and got a bill this week with a charge that was supposed to have been fixed last week, it is quite likely that the bill you're holding was generated before, or at least from information captured prior to, any change made to your account last week.

I spoke to a techniical department supervisor on 8/27/15 who assured me the issue will be taking care in 3 business days.  I have no way to verify until review new billing statement which was available online 3 days ago.   Today I ask what is the router listed in my account and agent told me it is 5031 2WIRE router and my router is 3600HGV.   I did not authorized or request a new router.  How it got changed?  If I lease a router, am I required to sign or acknowledge the transaction?  or ATT can just impose a fraudulent charge whenever they want.

This billing issue has become my one of monthly to do list.  I spent about an hour everytime to get a credit of $7.58.  I heard every customer rep and technical rep with wonderful promises that it will be corrected.  Nothing ever happened after 4 months with my monthly call.  What can the ATT customer service help?  All I got were issue credit and empty promises nothing more.  They just try to wear me out so I will give up and stop bothering them.  What a "wonderful customer service" ATT have?  I am looking other company to move all my account with ATT at this moment as this is going nowhere but dead end