Contributor
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2 Messages
Losing connection with uverse at 830 every night and last for hours
Then come daytime my internet is just fine til 830 again each evening.
Will come on and you can go to one page then it goes right back to "local access only" mode.
dwwsmp
Contributor
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2 Messages
9 years ago
DSL Link Errors
Collected for 5Days12:15:16
Reset 24-hr int. 15-min int. Last Event
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JefferMC
ACE - Expert
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35.3K Messages
9 years ago
You have a line problem that is somewhat intermittent. As of the snapshot you posted, it had been 3 hours since any error that was not correctable, and almost a half hour since the last correctable error. That's fine... but I'm betting your line is living on the edge. You need a technician to come out and fix your lines between your neighborhood VRAD and your Residential Gateway.
Please click this U-verse Customer Service link to send a Private Message (PM) to the AT&T customer service team to help you resolve this problem. You can expect a reply via return PM (the blue envelope in the upper right hand corner of this site, next to your name and avatar) in a business day or three.
This is a group of U-verse service specialists who are knowledgeable about U-verse and will stay with your problem until the end (instead of forgetting about it when the phone hits the cradle). Speed things up by including your Billing Account Number, and the best time and way to reach you.
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mibrnsurg
Expert
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20.4K Messages
9 years ago
Unluckily sounds like interference or dirty power causing these problems, dirty power solved by Tripp-Lite Surge Protectors.
Interference like these:
From ScottMac:
Have you notice the occurrances in the context of other events in your home, possibly outside your home, and (really happens) something in a neighbor's house?
A neighbor with a new kilowatt linear for his Ham or CB radio?
Maybe a blinky streetlight?
Any electrically-operated workout gear in your home (or neighbor's)?
Aquariums?
Heating Pads?
Light Dimmers?
Touch-control lamps?
Dusk/Dawn sensors on the porch?
Any new CFL bulbs (OK to be green, as long as you don't watch TV or listen to AM radio ... j/k ...)
From SomeJoe7777:
* Power line interference, such as:
* Fluorescent light ballasts
* High-intensity gas discharge lights like mercury vapor
* Grounding problems, such as improper ground at the NID, the pedestal, etc.
* Electrical system grounding problems, such as improper ground on the RG's outlet, the breaker panel, etc.
* HAM radio broadcasts in the HF band
* AM radio transmissions, such as a nearby radio station
Try to isolate any potential source of these problems and see if you can find one that eliminates the interference.
😉
Chris
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