Employee
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3 Messages
I "hit a snag" during verification.
I have an iPhone 7. IOS 10.3.3. I can download call protect, enter my phone number, get a verification code, enter the code, tell the app it is ok to look at my contacts, and then really long processing screen, followed by the hit a snag, try later. Tried later, and later still, and two weeks later still nothing. Called tech support and phone prompts will drive a person mad. Finally got a real person and was on hold for 24 minutes when I finally hung up. I have tried uninstalling an reinstalling but I get the same message. Can someone actually help me or is this just something I have to deal with until I get a new phone? FYI, my daughter is on my plan and it installed quickly and flawlessly for her iPhone 6+
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
ATTHelp
Community Support
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231.8K Messages
7 years ago
Hello @Ml2674,
Call Protect is a great app, and you should be able to enjoy it and all of its features. I’d be more than happy to assist you with fixing this.
From my research, it’s possible the issue could be coming from an error on our end. Please send us a message to @ATTHelp including your full name, account number, and mobile number for the device having the issue. Once we have this, we can investigate the account for the problem.
I look forward to resolving this with you!
Jax, AT&T Community Specialist
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Ml2674
Employee
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3 Messages
7 years ago
Matthew L[edited for privacy – please do not post personal information]
Re: I "hit a snag" during verification.
Hello @Ml2674,
Call Protect is a great app, and you should be able to enjoy it and all of its features. I’d be more than happy to assist you with fixing this.
From my research, it’s possible the issue could be coming from an error on our end. Please send us a message to @ATTHelp including your full name, account number, and mobile number for the device having the issue. Once we have this, we can investigate the account for the problem.
I look forward to resolving this with you!
Jax, AT&T Community Specialist
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ATTHelp
Community Support
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231.8K Messages
7 years ago
Hello @Ml2674,
Thank you for your information; however, to protect your privacy, the previous post was edited as it contained personal information. Try clicking here to resend us a private message; this way, we can retrieve your details in a secure manner.
Thanks in advance!
Jax, AT&T Community Specialist
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