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Posted May 30, 2014
8:15:32 PM
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One website blocked (part 2)

ME: It keeps repeating "Request timeout for icmp_seq"

ME: its up to 105

ME: PING thefest.com (70.39.146.104): 56 data bytes Request timeout for icmp_seq 0 Request timeout for icmp_seq 1 Request timeout for icmp_seq 2 Request timeout for icmp_seq 3 Request timeout for icmp_seq 4 Request timeout for icmp_seq 5 Request timeout for icmp_seq 6 Request timeout for icmp_seq 7 Request timeout for icmp_seq 8 Request timeout for icmp_seq 9 Request timeout for icmp_seq 10 Request timeout for icmp_seq 11 Request timeout for icmp_seq 12 Request timeout for icmp_seq 13 Request timeout for icmp_seq 14 Request timeout for icmp_seq 15 Request timeout for icmp_seq 16 Request timeout for icmp_seq 17 Request timeout for icmp_seq 18 Request timeout for icmp_seq 19 Request timeout for icmp_seq 20 Request timeout for icmp_seq 21 Request timeout for icmp_seq 22 Request timeout for icmp_seq 23 Request timeout for icmp_seq 24 Request timeout for icmp_seq 25 Request timeout for icmp_seq 26 Request timeout for icmp_seq 27 Request timeout for icmp_seq 28 Request timeout for icmp_seq 29 Request timeout for icmp_seq 30 Request timeout for icmp_seq 31 Request timeout for icmp_seq 32 Request timeout for icmp_seq 33 Request timeout for icmp_seq 34 Request timeout for icmp_seq 35 Request timeout for icmp_seq 36 Request timeout for icmp_seq 37 Request timeout for icmp_seq 38 Request timeout for icmp_seq 39 Request timeout for icmp_seq 40 Request timeout for icmp_seq 41 Request timeout for icmp_seq 42 Request timeout for icmp_seq 43 Request timeout for icmp_seq 44 Request timeout for icmp_seq 45 Request timeout for icmp_seq 46 Request timeout for icmp_seq 47 Request timeout for icmp_seq 48 Request timeout for icmp_seq 49 Request timeout for icmp_seq 50 Request timeout for icmp_seq 51 Request timeout for icmp_seq 52 Request timeout for icmp_seq 53 Request timeout for icmp_seq 54 Request timeout for icmp_seq 55 Request timeout for icmp_seq 56 Request timeout for icmp_seq 57 Request timeout for icmp_seq 58 Request timeout for icmp_seq 59 Request timeout for icmp_seq 60 Request timeout for icmp_seq 61 Request timeout for icmp_seq 62 Request timeout for icmp_seq 63 Request timeout for icmp_seq 64 Request timeout for icmp_seq 65 Request timeout for icmp_seq 66 Request timeout for icmp_seq 67 Request timeout for icmp_seq 68 Request timeout for icmp_seq 69 Request timeout for icmp_seq 70 Request timeout for icmp_seq 71 Request timeout for icmp_seq 72 Request timeout for icmp_seq 73 Request timeout for icmp_seq 74 Request timeout for icmp_seq 75 Request timeout for icmp_seq 76 Request timeout for icmp_seq 77 Request timeout for icmp_seq 78 Request timeout for icmp_seq 79 Request timeout for icmp_seq 80 Request timeout for icmp_seq 81 Request timeout for icmp_seq 82 Request timeout for icmp_seq 83 Request timeout for icmp_seq 84 Request timeout for icmp_seq 85 Request timeout for icmp_seq 86 Request timeout for icmp_seq 87 Request timeout for icmp_seq 88 Request timeout for icmp_seq 89 Request timeout for icmp_seq 90 Request timeout for icmp_seq 91 Request timeout for icmp_seq 92 Request timeout for icmp_seq 93 Request timeout for icmp_seq 94 Request timeout for icmp_seq 95 Request timeout for icmp_seq 96 Request timeout for icmp_seq 97 Request timeout for icmp_seq 98 Request timeout for icmp_seq 99 Request timeout for icmp_seq 100 Request timeout for icmp_seq 101 Request timeout for icmp_seq 102 Request timeout for icmp_seq 103 Request timeout for icmp_seq 104 Request timeout for icmp_seq 105 Request timeout for icmp_seq 106 Request timeout for icmp_seq 107 Request timeout for icmp_seq 108 Request timeout for icmp_seq 109 Request timeout for icmp_seq 110 Request timeout for icmp_seq 111 Request timeout for icmp_seq 112 Request timeout for icmp_seq 113 Request timeout for icmp_seq 114 Request timeout for icmp_seq 115 Request timeout for icmp_seq 116 Request timeout for icmp_seq 117 Request timeout for icmp_seq 118 Request timeout for icmp_seq 119 Request timeout for icmp_seq 120 Request timeout for icmp_seq 121 Request timeout for icmp_seq 122 Request timeout for icmp_seq 123 Request timeout for icmp_seq 124 Request timeout for icmp_seq 125 Request timeout for icmp_seq 126 Request timeout for icmp_seq 127 Request timeout for icmp_seq 128 Request timeout for icmp_seq 129 Request timeout for icmp_seq 130 Request timeout for icmp_seq 131 Request timeout for icmp_seq 132 Request timeout for icmp_seq 133 Request timeout for icmp_seq 134 Request timeout for icmp_seq 135 Request timeout for icmp_seq 136 Request timeout for icmp_seq 137 Request timeout for icmp_seq 138 Request timeout for icmp_seq 139 Request timeout for icmp_seq 140 Request timeout for icmp_seq 141 Request timeout for icmp_seq 142 Request timeout for icmp_seq 143 Request timeout for icmp_seq 144 Request timeout for icmp_seq 145 Request timeout for icmp_seq 146 Request timeout for icmp_seq 147 Request timeout for icmp_seq 148 Request timeout for icmp_seq 149 Request timeout for icmp_seq 150 Request timeout for icmp_seq 151 Request timeout for icmp_seq 152

ME: its still pinging

AT&T: Now type in Tracert and give space and type in www.thefest.com.

AT&T: Please let me know what is it showing.

ME: -bash: Tracert: command not found

AT&T: Okay.

AT&T: Let me check that for you.

AT&T: It is taking a bit longer than expected. Please bear with me,

AT&T: Now please type in tracert and type in thefest.comand let me know.

ME: -bash: tracert: command not found

AT&T: Okay.

AT&T: Please give me a minute while I check with my resources.

AT&T: Did you give space between the tracert and thethefest.com?

ME: yes

AT&T: Okay.

ME: -bash: tracert: command not found

AT&T: Okay.

AT&T: Now type ping and 70.39.146.104.

AT&T: Could you tell me what is it showing now?

ME: PING 70.39.146.104 (70.39.146.104): 56 data bytes Request timeout for icmp_seq 0 Request timeout for icmp_seq 1 Request timeout for icmp_seq 2 Request timeout for icmp_seq 3 Request timeout for icmp_seq 4 Request timeout for icmp_seq 5 Request timeout for icmp_seq 6 Request timeout for icmp_seq 7 Request timeout for icmp_seq 8 Request timeout for icmp_seq 9 Request timeout for icmp_seq 10 Request timeout for icmp_seq 11 Request timeout for icmp_seq 12 Request timeout for icmp_seq 13 Request timeout for icmp_seq 14

ME: its still going

AT&T: Okay. Please give me a minute while I review that.

AT&T: How is the device connected now?

ME: wifi

AT&T: Okay. We will be verifying the correct settings on your browser as well as clearing the cache, recent history and cookies.

AT&T: Please clear the cache on your browser.

AT&T: Now please try with the website again.

AT&T: Please let me know whether it is coming or not.

ME: its not

AT&T: Okay. We will need to temporarily disable your firewall to further troubleshoot the issue. Once we are done we will re-enable your firewall.

AT&T: Click on the Apple icon in the top left of the screen.

AT&T: Select System Preferences.

AT&T: Click on Security and Privacy icon.

AT&T: Click on Firewall Tab.

AT&T: Click Stop.

AT&T: Did it grey out?

ME: yes

AT&T: Okay. Now please try accessing the website again.

AT&T: Okay. Now we will go ahead and Re-enable the Firewall. Is that okay?

ME: thats fine

AT&T: Click the Apple Icon in the top left of the screen

AT&T: Select System Preferences.

AT&T: Click on Security and Privacy icon.

AT&T: Click on Firewall.

AT&T: Click on start.

AT&T: I request you to try the website again.

ME: its not working

AT&T: With your permission, I would like to troubleshoot your service problems by taking temporary control of your Residential Gateway. Your authorization will allow me to access your gateway remotely. I will not be accessing any personal files or information, but I may be required to make changes to your gateway in order to resolve your issues. By allowing me to do this, you agree that AT&T Internet Services is not liable for any claims or damages stemming from our technicians' efforts. Do you agree to grant me permission to access your Residential Gateway?

AT&T: Thank you. It will take 2-3 minutes. I request you to bear with me.

AT&T: When attempting to browse to the website in question did you encounter either an Error 404Page Cannot be Displayed or Error 500?

ME: No, just "Safari can't open the page because the server where the page is located isn't responding."

AT&T: Okay. Did you recently install a 3rd party device around the same time that this issue appeared?

ME: no

AT&T: Okay. There is an issue with your Home Network that is not supported by our broadband support centers. We can help solve your problem today and also offer remote technical support in the future for up to four PCs and your network devices, for only $15 per month with a 12-month agreement. Let me get you to a specialist who can explain this service and assist with resolving your issue.



Well, that wasn't gonna happen. I can't afford it! Can anyone help? Thank you!

One website blocked (part 2)

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May 30, 2014 8:44:29 PM
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Employee
My immediate thought is what is the beginning of your IP address and if being blocked by site.
while I do not immediately recall the numbers I vaguely remember there were a group of ip address now being used which were not initially meant to be released thus not enabled on some sites.

As all Uverse internet devices would be using public IP address of RG and when off RG net device can connect that is my suspicion.
Believe had to do with 99. Or 172. Or 174. Type addresses. Perhaps a research or someone else like Somejoe7777 might know more.

As all ipv4 address were used by Feb 3 of 2011 now just recycling or modify the addresses.
http://www.apnic.net/community/ipv4-exhaustion/ipv4-exhaustion-details
*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: One website blocked (part 2)

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May 31, 2014 2:10:37 PM
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Thanks for the info. My IP does start with 99. What should I do?

Re: One website blocked (part 2)

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May 31, 2014 7:38:04 PM
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ACE - Expert

If you're using the BASH shell, then I'm assuming you're not using Windows.

 

"TRACERT" is windows specific.  On Unix-like shells, it's probably traceroute.  I know that's not your whole problem, but it may help you in the future.

 

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: One website blocked (part 2)

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May 31, 2014 8:38:15 PM
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Edited by mibrnsurg on May 31, 2014 at 8:41:28 PM

marcar wrote:

Thanks for the info. My IP does start with 99. What should I do?


Contact ATT Customer Care here:
http://forums.att.com/t5/notes/privatenotespage/tab/compose/note-to-user-id/192773

Send them a private message, on this link, and they should be able to give the help needed to solve your 99. IP adress problems. They are available M-F 8am-11pm Eastern time, response may take up to 2 business days.

This is not the regular CS/TS people, but the social media Community Specialists that know the people to contact to get things done. I personally know as they've helped me on a DVR swap.

Include your account#, email address and a good phone # (land or cell) and time to contact you on.

Check the blue PM envelope, upper right on every page, for their reply. Good luck Smiley Wink

Chris


Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems) or ATT Customer Care (all other problems)
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: One website blocked (part 2)

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Jun 1, 2014 9:18:10 AM
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No, I have a Mac. I appreciate your reply.

Re: One website blocked (part 2)

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Jun 1, 2014 9:36:55 AM
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Thank you for the information!

Re: One website blocked (part 2)

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Jan 22, 2015 1:29:44 AM
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Edited by hnhom_ on Jan 22, 2015 at 1:33:14 AM

Were you able to resolve the issue?  For what it is worth, I can access <thefest.com>, but I cannot access <freeiz.com> and have asked AT&T.

 

I cannot imagine how the 99.* addresses might be blocked since AT&T (or the former SBC) now operates DNS servers in there.

Re: One website blocked (part 2)

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