Can't setup wifi calling

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@OttoPylot wrote:

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@caserat wrote:

My problem is before it even tries connecting, it won't accept the W before number

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I'm confused. Why do you need to use your address to make a call? Just dial 1-area code-number.

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In order to set up wifi calling, it needs a legitimate verified address for 911 calls. The op is saying he can't get past that step. 

Got it. It sounds like the GPS Location Verification for the MicroCell. As I mentioned, the MicroCell needs a "numbered" address for E911. No p.o. box, rural address, or route number. I'm surprised WiFi-C needs that, but it could be an FCC requirement like it is for the MicroCell. I would still check Maps or whatever to see what it has for your location. You may be able to have AT&T manually use those coordinates if they are valid. On the MicroCell that's called a GPS Bypass. Or see what you local Emergency Services has for the GPS coordinates that match your address.

I'll ask the Admins to look into the GPS (address) requirements for enabling WiFi-C.

Your question is a little confusing. The MicroCell is not a WiFi device. There is no WiFi interface. On the registration/activation page you enter the address of the physical location of the MicroCell. You then enter the phone number of the post paid AT&T cellular account owner. We call that the primary number. If that phone number belongs to an AT&T post paid cellular account, you should be able to register the MicroCell and then activate the myAT&T MicroCell account.

If you have an iPhone 6, you don't need the MicroCell at all unless there are other phones in your house that have poor cellular coverage and are not iPhone 5SE's and above. To use WiFi-C (WiFi calling) all you need to do is enable WiFi Calling on your iPhone 6. It will connect to your WiFi and you should be able to place calls. It works extremely well and most seem to prefer it over the MicroCell. If you are in a mixed environment, and want to use WiFI-C on your iPhone, then you will need to enable Airplane Mode, which turns off the cellular radio because the iPhone will preferentially seek a cellular signal so you don't want your phone to have to pick between WiFi and cellular because it will always try to connect via cellular.

From time to time the locational database needs to be updated. This is especially true if the physical address of the MicroCell is in a brand new development. If you have a rural address, route numer, or po box location errors are common because the local E911 address has not been given to AT&T. The E911 is an FCC reguirement, not AT&T's.

Please explain your setup in a little more detail and tell us if this is a brand new MicroCell or one that you purchased second hand (it may have not been deactivated by the orignal owner).

This isn't a microcell problem, no microcell involved.

Wifi calling on the iPhone does require you verify an address for 911 services.  I had to enter my address on iPhone 6 Plus, but have no N S E or W to add.

@Kenny.kelly1  have you verified your 911 address with your emergency services?

I am assuming your address is written in this format:

W 123 Main Street 

Not

123 W Main Street.

Not

123 Main Street West

????

I think I messed up with my first post, I tagged you in on the wrong topic.

@lizdance40

Not a problem. I am old and I am confused so I woulnd't have known the difference

I am not sure of why Microcell is being brought up. I am also trying to enable Wi-Fi calling on my 6 plus. In order to enable it on the iPhone, there is a requirement - before the Wi-Fi calling app can be turned on - to "Verify Emergency 911 Address." Obviously entering an address has nothing directly to do with making a Wi-Fi call, but rather appears to be an FCC emergency/safety requirement. However, it appears that many people, all who seem to be using AT&T, are receiving the same error message that indicates "We can't find a matach an dneed a valid address to enable Wi-Fi Calling (ESS0009)." 

Can someone please answer this simple question clearly as to why our addresses are not being accepted and how to resolve this?

Thank you.