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Created: May 26, 2016
OttoPylot Created: May. 26, 2016
Follow the advice of David606 and then get back to us. If the other phones connect with no problems then it's more than likely a setting with the S6 and not the MicroCell. The MicroCell is not selective is which phones connect to it.
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Created: May 25, 2016
OttoPylot Created: May. 25, 2016
That is most strange. I have an iPhone 5 and just last night I con-called with two of my children and nobody had an issue with call quality. I was connected to our MicroCell. Trying another phone would be a good idea. Let us know.
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Created: May 25, 2016
OttoPylot Created: May. 25, 2016
You are correct in that port forwarding should not be necessary, but it does make for a more stable connection, and if there is a way to isolate it from the EEE protocols maybe there wouldn't be an issue, but it sounds like that's not possible. This is the first that I've heard of a connection issue with EEE. Don't expect Cisco/AT&T to come up with a firmware update for c...
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Created: May 25, 2016
OttoPylot Created: May. 25, 2016
@Cindy123 You responded to a 17 month old post. See post #4 for 6235.
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Created: May 25, 2016
OttoPylot Created: May. 25, 2016
The MicroCell needs to maintain a 24x7 secure VPN to the AT&T Mobility Servers. Any interruption in that connection and the MicroCell will need a restart. If you can port forward the required ports (see setup instructions or my Tech Guide, the link is in my sig) so that they are not affected then it should work. There will be no firmware update to the MicroCell if that's ...
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Created: May 25, 2016
OttoPylot Created: May. 25, 2016
The GPS light should blink green which indicates it is doing a location check. Once the check is completed, the light should be a solid green. However, that doesn't meant the location check was successful, it just indicates that it is done checking. If the 3G light flashes red, that means the location check failed. If the 3G light flashes green, that could be a hardware f...
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Created: May 24, 2016
OttoPylot Created: May. 24, 2016
You can use WiFi extenders with another MicroCell, such as an Airport Express. However, you can't hand-off a call from one MicroCell to another. If the call orginates in one part of the house and you walk to the other, you will probably lose the call if you are outside of the range or your phone tries to connect to the MicroCell signal that is stongest, and closest, to yo...
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Created: May 24, 2016
OttoPylot Created: May. 24, 2016
On our iPhones, if we send a message to a non-iPhone the text turns to green and the phone indicates that a text message was sent. If we receive a message from a non-iPhone, it's the same. Emoji's don't send correctly to non-iPhone users either. I think it has something to do with using Apples' iMessage server for iPhones and other servers for non-iMessage messages. I'm s...
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Created: May 23, 2016
OttoPylot Created: May. 23, 2016
We have iPhones and have no problems with MMS/SMS and the MicroCell. I leave WiFi enabled to handle phone functions that that require data. The MicroCell can send data but it is slow so that's why it's best to leave WiFi enabled. However, different phones handle that differently. If you have an Android-based phones there are issues with some phones depending on which buil...
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Created: May 23, 2016
OttoPylot Created: May. 23, 2016
Yep. I'm thinking the same thing. New ISP, new hardware = configuration issue. Hopefully the OP hasn't gone from a land-based ISP to satellite/wireless broadband.
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Created: May 23, 2016
OttoPylot Created: May. 23, 2016
Basement connections are difficult because of window location etc. Did you have it working before in the basement? If you did, and now it doesn't with the new ISP, my initial guess would be the ISP. Who is your new ISP?
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Created: May 22, 2016
OttoPylot Created: May. 22, 2016
That's good to hear then for the Android folks. I hope AT&T doesn't wait too much longer. The natives are getting very restless.
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Created: May 12, 2016
OttoPylot Created: May. 12, 2016
If the MicroCell has not been deactivated by the original owner then it's going to be difficult to get Support to deactivate it. The MicroCell is associated, via its serial number, to an AT&T post paid cellular account. The MicroCell needs to be removed from that account (hence deactivation) before it can be used on another post paid account. Support is very reluctant to ...
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Created: Apr 30, 2016
OttoPylot Created: Apr. 30, 2016
AT&T is very reluctant to deactivate a MicroCell because they don't know if it's stolen or not. It's possible that whoever activated the MicroCell has since moved on to another carrier and there is no longer an active account associated with the the MicroCell. You could call Support and see what they say. But if the account is still active, they won't do anything.
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Created: Apr 20, 2016
OttoPylot Created: Apr. 20, 2016
@greatguy I did a little research thru my notes and past threads and there is indeed problems with Technicolor and the way they come configured for TWC. What you need to verify is that all of the basic router requirments as given in the setup guide and in my Tech Guide (see link in my sig) are being met. If you have a separate router and modem you also need to make sure ...
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Created: Mar 25, 2016
OttoPylot Created: Mar. 25, 2016
GLIMMERMAN76 wrote: OttoPylot wrote: @AlexanderGR8 Looking at your most recent VoIP results, the jitter and max TCP is still a problem as Avedis53 indicated. I use one line for the same reason that Avedis53 pointed out. 60 seconds is probably not a bad idea either because a longer time duration is more apt to pick up any problems during the testing phase. My guess is that...
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Created: Mar 13, 2016
OttoPylot Created: Mar. 13, 2016
Check the ac adapter with a voltmeter. It should read 16VDC with no load. If it doesn't, replace the adapter with one of the exact same rating because the MicroCell is finicky with its power. We've seen all kinds of squirrely things happen when the adapters start to fail. If the adapter is ok, the MicroCell itself may have failed. Unfortunately they can't be repaired.
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Created: Mar 13, 2016
OttoPylot Created: Mar. 13, 2016
Something is wrong with the iPhone (obviously). If you have disconnected the power to the MicroCell, whether you deregistered it or not, the iPhone should not see it because the MicroCell's radio is disabled (no power). WiFi-C has no effect on the MicroCell other than competing for a signal. The iPhone 6 and above will preferentially look for a cellular signal over WiFi b...
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Created: Mar 13, 2016
OttoPylot Created: Mar. 13, 2016
In a case like that where you restarted the MicroCell and all lights came back a solid green, I wouldn't have deactivated/reactivated your account. All solid green lights mean that you are connected to the AT&T Mobility Servers. What may have worked is completely shutting down your iPhone, wait a few seconds, and then restarting it again. It could be that all the phone ne...
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Created: Mar 3, 2016
OttoPylot Created: Mar. 3, 2016
@inline_phil After a little digging around I think the problem may be that Consumer Cellular leases their lines from AT&T but that doesn't mean you have an AT&T account. When you had an existing AT&T account obviously there wasn't an issue with the MicroCell. Transferring the same phone number to Consumer Cellular, at that time, carried forward all of your account inform...
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Created: Feb 24, 2016
OttoPylot Created: Feb. 24, 2016
As previoulsy mentioned, the AT&T account holder who originally registered and activated the MicroCell to their account has to deactivate the MicroCell from their account, otherwise AT&T has no easy way of knowing if the MicroCell is still associated with a post paid AT&T cellular account in good standing or has been stolen.
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Created: Jan 30, 2016
OttoPylot Created: Jan. 30, 2016
If all it needed was an updated SIM card it sounds to me like it was an IMSI issue. The MicroCell needs a valid IMSI number before it will recognize the device as a valid AT&T device. Basically the IMSI code is converted into a phone number that is then approved as valid. No phone number, no activation. The process is explained in the Tech Guide (see link in my sig). What...
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Created: Jan 7, 2016
OttoPylot Created: Jan. 7, 2016
The MicroCell model number has no bearing on the connectivity because they all use AT&T Mobility. My guess is that because the older phone is branded as a T-Mobile phone, that the IMSI device coding is not recognized on the AT&T network. The IMSI number is converted by AT&T’s IT Department to a phone number. But AT&T doesn’t have a list of all of the possible IMSI numbers...
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Created: Dec 25, 2015
OttoPylot Created: Dec. 25, 2015
See my Tech Guide for problems associated with flashing lights. A flashing red pr green power light obviously means that you are having issues with the power. A flashing red or green 3G light indicates loss of connectivity to the AT&T Mobility servers. Red can indicate a hardware failure. For the power light problem I would check the ac adapter with a voltmeter. It should...
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