Tutor
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1 Message
Galaxy S III Jelly Bean
Does anyone know when ours is coming? Sprint got theirs in October, and T-Mobile is pushing out the update today... I don't understand why it's taking AT&T so long
Tutor
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1 Message
Does anyone know when ours is coming? Sprint got theirs in October, and T-Mobile is pushing out the update today... I don't understand why it's taking AT&T so long
randun
Scholar
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127 Messages
11 years ago
I decided to respond only to inform you that I know for a definitive fact, regardless of you having "spoken with higher ups", that no one at AT&T is allowed to release any information other than what I pointed out in my last post. If the update indeed turns out to be 4.2, it will not be based on any conversations that you've had with AT&T employees. It will simply be attributed to the 'luck of the draw' per se. Signing off...
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jrobinson21948
Teacher
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4 Messages
11 years ago
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LIQUIDLEVEL
Teacher
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17 Messages
11 years ago
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JohnnyC7
Mentor
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23 Messages
11 years ago
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kgbkny
Guru
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309 Messages
11 years ago
Correct. The statement regarding the 4.1 update comes directly from AT&T's support page for Galaxy S3 (I believe you linked to it on the other forum). I'll take printed information over anything a rep says.
On a side note, the secrecy surrounding this update is comical. I am extremely surprised that there hasn't been a leak - you'd think that they have access codes to Fort Knox embedded in it!
After this fiasco, I may be done with carrier-branded phones for good.
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21stNow
Professor
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2.7K Messages
11 years ago
This is the way to go for people who care about updates.
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LIQUIDLEVEL
Teacher
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17 Messages
11 years ago
Is it normal for official AT&T reps to not respond to issues in these forums?
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21stNow
Professor
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2.7K Messages
11 years ago
Yes, for OS version updates. Jamileh has already responded with the only information that they are allowed to say at this point. Generally, AT&T (or any carrier) doesn't announce an update until it has started to roll out to the affected devices.
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Buckyball
Teacher
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20 Messages
11 years ago
Yes, for OS version updates. Jamileh has already responded with the only information that they are allowed to say at this point. Generally, AT&T (or any carrier) doesn't announce an update until it has started to roll out to the affected devices.
That's why I take my business to Google and the Nexus 4.
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walkah21
Mentor
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43 Messages
11 years ago
So I talked to both AT&T today and Samsung and this is what happened:
I sent AT&T (in a chat) the link https://www.att.com/esupport/article.jsp?sid=KB415621&cv=820&_requestid=600032#fbid=5CpQAg31ukr and said that my phone was not the baseband that it says it should be on the site. After trying things (like taking out the battery and going to some AT&T website on my phone w/ WiFi turned off), we weren't able to get it updated. She said that since we couldn't get it OTA that I'd have to contact Samsung. She also said that the only information she has regarding Jelly Bean is what the website says that I quoted above.
I contaced Samsung and sent them the same link and he said that the notifications for the update are being pushed to phones as a text AT RANDOM and there is no way of knowing when it will hit your phone.
I have a word document of the transcript of the Samsung chat if anyone would like it.
Hope this helps clear the air. Basically we just have to wait if you don't wanna root.
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