Do you have questions about your AT&T Wireless account?
The information on this page will help you manage your account, transfer billing responsibility, pay your bill, understand your Customer Service Summary (CSS) and more.
Are you looking for help with your account?
You can easily access your account with the myAT&T App.
Just sign in to the myAT&T App to:
• View your user information
• View your contract info
• Maintain your secret question
If you are running into snags when signing into the myAT&T App, we've got some tips to help you out.
If you forgot your AT&T password for signing in, you can easily reset it on the myAT&T App.
If you have forgotten your AT&T Email password, you can also sign in to change, reset, or update your email password in the myAT&T App.
Learn what you need to know about unlocking your AT&T phone or device.
Then, when you're ready, submit your unlock request!
We've made it easy for you to transfer content and remove personal info from your old device with this step-by-step checklist (PDF 130 KB).
Then, when you're ready, you can trade-in your device!
Learn more about trade-ins, orders & appointments.
Let us help you track and activate a replacement device and even temporarily suspend your service, if your device was stolen.
Knowing how much data you're using will help keep your monthly bills predictable.
Here are some activities that tend to use a lot of data:
• High-definition video streaming
• Video conferencing, like FaceTime® and Skype®
• Standard-definition video streaming
• Online interactive gaming
• Music streaming
• Downloading & viewing movies
• Downloading & viewing large data files
Learn more about using Wi-Fi, Screen Saver, how to suspend or block all usage for specific devices and other tips for managing wireless usage.
Here's how to check and pay your balance:
1. Go to Installment plan details. If you have more than one device, select the device you want to view.
2. Select Make a plan payment to pay off your device or pay the amount needed to upgrade, if applicable.
Learn more about how to pay off your balance or pay to upgrade smartphones, tablets, wearables, accessories, or basic phones.
Get a summary of your services, monthly bill estimate, partial-month and one-time charges, activation and installation dates, and more on your Customer Service Summary (CSS).
Learn how to get a summary of your services and a bill estimate.
Are you looking for help with your bill?
Bill changes can happen for several reasons, including plan updates, new devices, promo expirations, credits, and more.
We have put together a helpful online resource to Help Understand Your AT&T Bill. This site will offer you everything you need to learn about your charges, payment options, taxes, fees, charges and more!
We have a number of convenient ways to pay your AT&T bill.
Learn how you can make payments online, over the phone, in person, by mail, and without signing in.
You can also pay your bill from the myAT&T App by:
1. Signing into the myAT&T App.
2. Select your bill, under MY WIRELESS PAYMENTS, MY TV PAYMENTS or MY INTERNET PAYMENTS.
3. Enter the amount, date, and payment method.
4. Follow the steps for your payment method.
Tip: You can save time when you sign up with hassle-free paperless billing or AutoPay.
Learn how to schedule a payment arrangement to avoid service interruptions.
A Transfer of Billing Responsibility changes the account ownership from one person to another. With the transfer, the new owner assumes responsibility for the account, monthly bills, and contract.
To be eligible to Transfer Billing Responsibility to another account:
• Your account must be active for 60+ days.
• Your account status must be current with no past-due balance.
Note: You're still responsible for any account charges until the transfer is completed.
• If you have combined billing, you need to separate your services, such as AT&T Internet, Phone, U-verse TV, DIRECTV, and wireless, before transferring all or part of the account to a new owner.
• The accounts can be re-combined by calling us after 2 full billing periods.
• Make sure this account is not an AT&T PREPAID or company account.
Now, let's get started!
We’re happy to look into it: get help with payment concerns.
Have you seen a difference in your bill amount? Here are common reasons why the amount you owe may change.
Find out how moving is easy with AT&T!
Do you have questions about the unlimited plans that AT&T has to offer you? We have helpful information for you to use when deciding between AT&T Unlimited Elite, Unlimited Extra, and Unlimited Starter plans.
You’ll also learn more about 5G, reprioritization, personal hotspots, tethering and all the ways that AT&T is giving you and your family more value and savings with our new Unlimited Your Way Wireless rate plan options:
Just tap The myAT&T App* to pay when and where you want.
* Account registration and compatible device required. Messaging and data charges may apply for app download and usage.
Please visit Bill & account support to learn how to sign in, view and pay your bill online, change your service, how to contact us, and more!
Read the latest Wireless account solutions...
Accepted Solution
Creating account
I want to create an my at&t account I have the phone number but don't got the phone to accept the codes if any are sent to the number
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Wireless
19
1
0
Accepted Solution
Credit card fraud
I got a charge message from AT&T BILL PAYMENT DALLAS US of 300 USD. It’s charged at 5:10 03/05/2024 AU time. I’ve never been to US. And I don’t have any connection with AT&T or US. It’s credit card fraud. Please cancel the payment. Thank you.
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Wireless
31
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Accepted Solution
Some Apps are not installing in Galaxy s24 ultra after the recent April 2024 security patch update
The April 2024 security patch, which was released for the Galaxy S24 lineup last month, brings several fixes from Google and Samsung for vulnerabilities affecting Android and One UI. When I try to update, phone says software is current. Also can't make calls since 5G and also some apps are not worki
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Wireless
35
1
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Accepted Solution
Official Solution
Trade-in credits
I paid off my cell phone. I also had trade-in credits applied to my account. How do I get the rest of my trade-in credit?
Questions
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Wireless
105
5
0
Accepted Solution
Official Solution
Upgraded phone online with Trade-in Promo
So, I ordered my new phone on AT&T's site as a Device Upgrade with the (then current) promo which requires me to trade-in my old device. I got the new phone and everything, including all the packaging and paperwork needed to send in my old phone. The instructions tell me to drop off my trade-in
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102
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Join the latest Wireless account conversations...
Scam offer
More than 8 months I have been in this issue charging me money that I never supposed to pay. the issue is that I supposed to receive 600$ port in credit per line for bringing over my lines from T-mobile and putting it under a business account. Your managers at the time blatently lied to me (To which
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Wireless
10
5
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Am I eligible for the current trade-in phone upgrade deal?
Am I eligible for the current trade-in phone upgrade deal? So, I’m trying to get the billing credit for the monthly payments on a new phone by trading in my old phone. It says I need to, “Activate/keep postpaid eligible unlimited wireless service (min. $75.99/mo. if new before discounts & elig
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my name was removed off the account without my permission. what can i do?
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28
4
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Sim card isn't supported
I try to contact for unlock can't email.. it's says have some technical issue.. it's been A month already.. please help me to unlock my phone.. im from Asia not america
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15
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trade-in credit
In September we traded 4 phones in for new ones. None of them received the correct credit for the promotion that was available. I've spent over 24 hours on 10+ different calls trying to fix the problem. 3 out of 4 are now correct. The issue is the phone that is being credited hasn
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17
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