AT&T Thanks App Login Error

Hello @Jbrady780,

We understand how frustrating it is to be barred from your rewards. We want to help!

Some of our users have found success by enabling the location services on their device. If that doesn't help, please uninstall and then reinstall the app.

Also, have you tried signing in using the AT&T Thanks website instead? This can provide an alternative to access your gold tier rewards.

Best regards,
Cleveland, AT&T Community Specialist

The location services is enabled on my device and I’ve aleady tried uninstalling and reinstalling, I still receive the same error message. 

The website you gave me to access my gold benefits is useless. It requires you to download and go through the app to access the benefits. The only thing you can access through that website is possibly movie tickets but, surprise!, I get the same error message as I get on the app. This is ridiculous...Error message received while attempting to log into the app

Error message received while trying to access movie tickets via the website

Hello @Jbrady780,

We can definitely take a closer look into why your AT&T Thanks app is giving you this error when you try to sign in. Please be sure that you have the latest version of the application through our Device Support Tool. This feature provides step-by-step tutorials on various processes for your device. Please also feel free to access our Troubleshoot & Resolve Tool for more help. Simply select your device and issue, then follow the steps to find a solution. Let us know if this helps.

Sean, AT&T Community Specialist

I have everything up to date and the Troubleshoot and Resolve Tool suggested everything I’ve already tried. I’m not the only one with this issue, it’s being reported for many people. These Gold benefits were the only thing keeping me with AT&T, if I can’t access them I might as well just switch to a carrier that has better service in my area. 

Hi @Jbrady780,

Thank you for keeping us up to date. We would like to take a closer look at your AT&T Thanks.
I am sending you a private message (PM) to help in this matter. Please check your forums private messages by clicking the Forums Inbox. Locate the PM from us and reply to my message with your specific account details.

I look forward to your response and the opportunity to help you!

Cleveland, AT&T community Specialist

Hi @Jbrady780,

For your privacy, it would be best if we continue the conversation in a PM. Please reply with the phone number attached to the account and your account access ID so we can review your information.

Cleveland, AT&T Community Specialist

Was your issue resolved?  I've never been able to login into ATT Thanks through the IOS App.

Nope. No resolution. So much for saying “Thanks” to their customers with an app that you can’t login to and access benefits...

Same issue here. Crappy app. Unable to login. Tried all suggestions...no luck...Not sure if AT&T is actually serious about this...so many complaints online regarding AT&T Thanks App login issues...