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Speeds with upgrade are slower than expected.

Tutor

Speeds with upgrade are slower than expected.

Prior to today, I had been on the 12 Mbps tier. I was lucky and was seeing real world speeds of 15-15.3 Mbps down and .95 Mbps up daily. 

 

Today I upgraded to the 18 Mbps and saw our speeds jump to...15.7 Mbps down and .95 Mbps up. 

 

I had been hoping to actually see the speed upgrade to at least meet the advertised speed, if not exceeed the advertised speed by the same margin. 

 

Is this worth making a fuss over? Should I bother having a tech come out and possibly not have anything done and be charged $99 for the trouble?

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Message 1 of 7
ACE - Expert

Re: Speeds with upgrade are slower than expected.

1) What is your brand/model of Residential Gateway (RG or Modem).  I'm betting Motorola/Arris NVG 510.

 

2) Can you go to your RG at 192.168.1.254, navigate to the Broadband page that has your sync rates and copy and paste them in a reply so we can see them?

 

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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 2 of 7
Tutor

Re: Speeds with upgrade are slower than expected.

1) Yep, it's an NVG510

2) Broadband Status
Line State Up
Broadband Connection Up
Downstream Sync Rate (kbps) 17997
Upstream Sync Rate (kbps) 1020
Modulation ADSL2+
Data Path Interleaved
IPv4 Statistics
Transmit Packets 99257
Transmit Errors 0
Transmit Discards 0
IPv6 Statistics
Transmit Packets 0
Transmit Errors 0
Transmit Discards 0
Downstream and Upstream Statistics
                                       Downstream Upstream
SN Margin (dB)              6.4                 9.6
Line Attenuation (dB)     19.5               10.9
Output Power(dBm)       18.3               12.1
Errored Seconds 0 0
Loss of Signal 0 0
Loss of Frame 0 0
FEC Errors 5 0
CRC Errors 0 0

Message 3 of 7
Tutor

Re: Speeds with upgrade are slower than expected.

Anyone have any ideas?

Message 4 of 7
Expert

Re: Speeds with upgrade are slower than expected.

@TK21212   2 things I see, first is your download sync is 17997, can't get 18M w/this.  Second your S/N at 6.4 is pretty low for great service.  There has to be some overhead at 17997, so 15.7Mbs is about the best you'll get.

 

Personaly I'd go back to 12M internet and save the money since you can't get above 15.7M. Smiley Surprised

 

Chris
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Message 5 of 7
ACE - Expert
Solution
Accepted by topic author
Accepted by TK21212
‎09-30-2015 1:39 AM

Re: Speeds with upgrade are slower than expected.

Okay, you are an ADSL2+ (vs VDSL2) customer.  Which means you have a longer loop and will have more limited bandwidth offerings.

 

Judging by:

 

Downstream Sync Rate (kbps) 17997
Upstream Sync Rate (kbps) 1020

SN Margin (dB)              6.4                 9.6

 

You are configured to get 18/1, which is the best you can do with ASDL2+ and you can't be overprovisioned.  And I'd expect 17 Mbps but am not terribly suprised to see you below 16.  Likewise, 12 Mbps and 18 Mbps both have a nominla 1.0 upstream bandwidth, so there's no improvement to be had there.

 

Likely you were overprovisioned with your prior 12 Mbps service, so you were getting speeds above the nominal rate.  In your case, I'd probably go back to paying for 12 Mbps.  Hopefully, they'll return you to being overprovisioned.

 

Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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Message 6 of 7
Tutor

Re: Speeds with upgrade are slower than expected.

Darn, I was hoping to see the same margin of improvement as we're only about 1500-2000ft from the central office. 

Message 7 of 7
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