ACE - Guru
•
987 Messages
NVG589 Log file errors
I see this has been discussed a number of times before.
Arris and AT&T have ideas what's causing the issue but nobody is coming up with a solution.
It's not only the log file filling up so quickly it's also the odd freezes when trying to browse or receive emails. When it works it works very well, getting consistent 29Mb/s speeds.
This problem started when I was upgraded from Bpon to Gpon in December. AT&T say it's a NVG589 firmware issue and ARRIS say it's AT&T's problem. So, AT&T, when can we expect a solution?
Here is an extract of the log file
2015-02-02T12:30:25-08:00 L4 cwmp[1524]: Continue GetParameterValuesResponse (chunk-length - 0) 2015-02-02T12:30:25-08:00 L5 cwmp[1524]: Closing connection on HTTP 204 2015-02-02T12:30:25-08:00 L5 cwmp[1524]: (SSL) Closing Connection: cwmp.c01.sbcglobal.net 2015-02-02T12:37:20-08:00 L3 dnsmasq[1231]: bad name at /var/etc/hosts.dyn line 5 2015-02-02T12:37:20-08:00 L3 dnsmasq[1231]: bad name at /var/etc/hosts.dyn line 16 2015-02-02T12:43:18-08:00 L4 mcp[1130]: mcp[handle_timers]: group (0xE00000FC) timer expired - dropping membership 2015-02-02T12:43:18-08:00 L4 mcp[1130]: mcp[handle_timers]: group (0xE00000FC) has stale rep/src entries C0A80147 00000000 0000BEEF 2015-02-02T12:43:31-08:00 L3 dnsmasq[1231]: bad name at /var/etc/hosts.dyn line 5 2015-02-02T12:43:31-08:00 L3 dnsmasq[1231]: bad name at /var/etc/hosts.dyn line 12 2015-02-02T12:51:22-08:00 L3 sdb[333]: ELAN: Port lan-4 (eth3) is DOWN 2015-02-02T12:53:13-08:00 L3 dnsmasq[1231]: bad name at /var/etc/hosts.dyn line 5 2015-02-02T12:53:13-08:00 L3 dnsmasq[1231]: bad name at /var/etc/hosts.dyn line 17 2015-02-02T12:58:02-08:00 L3 dnsmasq[1231]: bad name at /var/etc/hosts.dyn line 5 2015-02-02T12:58:02-08:00 L3 dnsmasq[1231]: bad name at /var/etc/hosts.dyn line 12 2015-02-02T12:59:01-08:00 L4 mcp[1130]: mcp[handle_timers]: group (0xE00000FC) timer expired - dropping membership 2015-02-02T12:59:01-08:00 L4 mcp[1130]: mcp[handle_timers]: group (0xE00000FC) has stale rep/src entries C0A80147 00000000 0000BEEF 2015-02-02T13:08:58-08:00 L3 dnsmasq[1231]: bad name at /var/etc/hosts.dyn line 5 2015-02-02T13:08:58-08:00 L3 dnsmasq[1231]: bad name at /var/etc/hosts.dyn line 17 2015-02-02T13:13:05-08:00 L3 dnsmasq[1231]: bad name at /var/etc/hosts.dyn line 5 2015-02-02T13:13:05-08:00 L3 dnsmasq[1231]: bad name at /var/etc/hosts.dyn line 12 2015-02-02T13:14:48-08:00 L4 mcp[1130]: mcp[handle_timers]: group (0xE00000FC) timer expired - dropping membership 2015-02-02T13:14:48-08:00 L4 mcp[1130]: mcp[handle_timers]: group (0xE00000FC) has stale rep/src entries C0A80147 00000000 0000BEEF 2015-02-02T13:24:43-08:00 L3 dnsmasq[1231]: bad name at /var/etc/hosts.dyn line 5 2015-02-02T13:24:43-08:00 L3 dnsmasq[1231]: bad name at /var/etc/hosts.dyn line 16 2015-02-02T13:24:47-08:00 L3 dnsmasq[1231]: bad name at /var/etc/hosts.dyn line 5 2015-02-02T13:24:47-08:00 L3 dnsmasq[1231]: bad name at /var/etc/hosts.dyn line 17 2015-02-02T13:28:05-08:00 L3 dnsmasq[1231]: bad name at /var/etc/hosts.dyn line 5 2015-02-02T13:28:05-08:00 L3 dnsmasq[1231]: bad name at /var/etc/hosts.dyn line 12 2015-02-02T13:30:36-08:00 L4 mcp[1130]: mcp[handle_timers]: group (0xE00000FC) timer expired - dropping membership 2015-02-02T13:30:36-08:00 L4 mcp[1130]: mcp[handle_timers]: group (0xE00000FC) has stale rep/src entries C0A80147 00000000 0000BEEF 2015-02-02T13:40:32-08:00 L3 dnsmasq[1231]: bad name at /var/etc/hosts.dyn line 5 2015-02-02T13:40:32-08:00 L3 dnsmasq[1231]: bad name at /var/etc/hosts.dyn line 16 2015-02-02T13:43:05-08:00 L3 dnsmasq[1231]: bad name at /var/etc/hosts.dyn line 5 2015-02-02T13:43:05-08:00 L3 dnsmasq[1231]: bad name at /var/etc/hosts.dyn line 12 2015-02-02T13:46:24-08:00 L4 mcp[1130]: mcp[handle_timers]: group (0xE00000FC) timer expired - dropping membership 2015-02-02T13:46:24-08:00 L4 mcp[1130]: mcp[handle_timers]: group (0xE00000FC) has stale rep/src entries C0A80147 00000000 0000BEEF 2015-02-02T13:56:19-08:00 L3 dnsmasq[1231]: bad name at /var/etc/hosts.dyn line 5 2015-02-02T13:56:19-08:00 L3 dnsmasq[1231]: bad name at /var/etc/hosts.dyn line 16 2015-02-02T13:56:21-08:00 L3 dnsmasq[1231]: bad name at /var/etc/hosts.dyn line 5 2015-02-02T13:56:21-08:00 L3 dnsmasq[1231]: bad name at /var/etc/hosts.dyn line 17 2015-02-02T13:58:20-08:00 L3 dnsmasq[1231]: bad name at /var/etc/hosts.dyn line 5 2015-02-02T13:58:20-08:00 L3 dnsmasq[1231]: bad name at /var/etc/hosts.dyn line 12 2015-02-02T14:02:25-08:00 L4 mcp[1130]: mcp[handle_timers]: group (0xE00000FC) timer expired - dropping membership 2015-02-02T14:02:25-08:00 L4 mcp[1130]: mcp[handle_timers]: group (0xE00000FC) has stale rep/src entries C0A80147 00000000 0000BEEF 2015-02-02T14:12:15-08:00 L3 dnsmasq[1231]: bad name at /var/etc/hosts.dyn line 5 2015-02-02T14:12:15-08:00 L3 dnsmasq[1231]: bad name at /var/etc/hosts.dyn line 16 2015-02-02T14:18:03-08:00 L3 dnsmasq[1231]: bad name at /var/etc/hosts.dyn line 5 2015-02-02T14:18:03-08:00 L3 dnsmasq[1231]: bad name at /var/etc/hosts.dyn line 12 2015-02-02T14:18:08-08:00 L4 mcp[1130]: mcp[handle_timers]: group (0xE00000FC) timer expired - dropping membership 2015-02-02T14:18:08-08:00 L4 mcp[1130]: mcp[handle_timers]: group (0xE00000FC) has stale rep/src entries C0A80147 00000000 0000BEEF 2015-02-02T14:28:06-08:00 L3 dnsmasq[1231]: bad name at /var/etc/hosts.dyn line 5 2015-02-02T14:28:06-08:00 L3 dnsmasq[1231]: bad name at /var/etc/hosts.dyn line 17 2015-02-02T14:33:04-08:00 L3 dnsmasq[1231]: bad name at /var/etc/hosts.dyn line 5 2015-02-02T14:33:04-08:00 L3 dnsmasq[1231]: bad name at /var/etc/hosts.dyn line 12 2015-02-02T14:33:54-08:00 L4 mcp[1130]: mcp[handle_timers]: group (0xE00000FC) timer expired - dropping membership 2015-02-02T14:33:54-08:00 L4 mcp[1130]: mcp[handle_timers]: group (0xE00000FC) has stale rep/src entries C0A80147 00000000 0000BEEF 2015-02-02T14:43:50-08:00 L3 dnsmasq[1231]: bad name at /var/etc/hosts.dyn line 5 2015-02-02T14:43:50-08:00 L3 dnsmasq[1231]: bad name at /var/etc/hosts.dyn line 16 2015-02-02T14:43:56-08:00 L3 dnsmasq[1231]: bad name at /var/etc/hosts.dyn line 5 2015-02-02T14:43:56-08:00 L3 dnsmasq[1231]: bad name at /var/etc/hosts.dyn line 17 2015-02-02T14:48:02-08:00 L3 dnsmasq[1231]: bad name at /var/etc/hosts.dyn line 5 2015-02-02T14:48:02-08:00 L3 dnsmasq[1231]: bad name at /var/etc/hosts.dyn line 12 2015-02-02T14:49:42-08:00 L4 mcp[1130]: mcp[handle_timers]: group (0xE00000FC) timer expired - dropping membership 2015-02-02T14:49:42-08:00 L4 mcp[1130]: mcp[handle_timers]: group (0xE00000FC) has stale rep/src entries C0A80147 00000000 0000BEEF 2015-02-02T14:51:15-08:00 L3 dnsmasq[1231]: bad name at /var/etc/hosts.dyn line 5 2015-02-02T14:51:15-08:00 L3 dnsmasq[1231]: bad name at /var/etc/hosts.dyn line 12 2015-02-02T14:59:40-08:00 L3 dnsmasq[1231]: bad name at /var/etc/hosts.dyn line 5 2015-02-02T14:59:40-08:00 L3 dnsmasq[1231]: bad name at /var/etc/hosts.dyn line 16 2015-02-02T15:03:25-08:00 L3 dnsmasq[1231]: bad name at /var/etc/hosts.dyn line 5 2015-02-02T15:03:25-08:00 L3 dnsmasq[1231]: bad name at /var/etc/hosts.dyn line 12 2015-02-02T15:15:24-08:00 L3 dnsmasq[1231]: bad name at /var/etc/hosts.dyn line 5 2015-02-02T15:15:24-08:00 L3 dnsmasq[1231]: bad name at /var/etc/hosts.dyn line 16 2015-02-02T15:18:26-08:00 L3 dnsmasq[1231]: bad name at /var/etc/hosts.dyn line 5 2015-02-02T15:18:26-08:00 L3 dnsmasq[1231]: bad name at /var/etc/hosts.dyn line 12 2015-02-02T15:29:52-08:00 L3 dnsmasq[1231]: bad name at /var/etc/hosts.dyn line 5 2015-02-02T15:29:52-08:00 L3 dnsmasq[1231]: bad name at /var/etc/hosts.dyn line 12 2015-02-02T15:29:56-08:00 L3 dnsmasq[1231]: bad name at /var/etc/hosts.dyn line 5 2015-02-02T15:29:56-08:00 L3 dnsmasq[1231]: bad name at /var/etc/hosts.dyn line 12 2015-02-02T15:31:08-08:00 L3 dnsmasq[1231]: no responses from nameserver '99.99.99.53' 2015-02-02T15:31:08-08:00 L3 dnsmasq[1231]: nameserver '99.99.99.53' is now responding 2015-02-02T15:31:12-08:00 L3 dnsmasq[1231]: bad name at /var/etc/hosts.dyn line 5 2015-02-02T15:31:12-08:00 L3 dnsmasq[1231]: bad name at /var/etc/hosts.dyn line 16 2015-02-02T15:31:16-08:00 L3 dnsmasq[1231]: bad name at /var/etc/hosts.dyn line 5 2015-02-02T15:31:16-08:00 L3 dnsmasq[1231]: bad name at /var/etc/hosts.dyn line 17 2015-02-02T15:33:26-08:00 L3 dnsmasq[1231]: bad name at /var/etc/hosts.dyn line 5 2015-02-02T15:33:26-08:00 L3 dnsmasq[1231]: bad name at /var/etc/hosts.dyn line 12 2015-02-02T15:46:59-08:00 L3 dnsmasq[1231]: bad name at /var/etc/hosts.dyn line 5 2015-02-02T15:46:59-08:00 L3 dnsmasq[1231]: bad name at /var/etc/hosts.dyn line 16 2015-02-02T15:48:26-08:00 L3 dnsmasq[1231]: bad name at /var/etc/hosts.dyn line 5 2015-02-02T15:48:26-08:00 L3 dnsmasq[1231]: bad name at /var/etc/hosts.dyn line 15 2015-02-02T15:50:39-08:00 L3 dnsmasq[1231]: no responses from nameserver '99.99.99.153' 2015-02-02T15:50:40-08:00 L3 dnsmasq[1231]: nameserver '99.99.99.153' is now responding 2015-02-02T15:53:26-08:00 L3 dnsmasq[1231]: bad name at /var/etc/hosts.dyn line 5 2015-02-02T15:53:26-08:00 L3 dnsmasq[1231]: bad name at /var/etc/hosts.dyn line 12 2015-02-02T15:55:56-08:00 L3 dnsmasq[1231]: no responses from nameserver '99.99.99.53' 2015-02-02T15:55:56-08:00 L3 dnsmasq[1231]: nameserver '99.99.99.53' is now responding 2015-02-02T15:55:59-08:00 L3 dnsmasq[1231]: bad name at /var/etc/hosts.dyn line 5 2015-02-02T15:55:59-08:00 L3 dnsmasq[1231]: bad name at /var/etc/hosts.dyn line 16 2015-02-02T15:57:08-08:00 L3 dnsmasq[1231]: no responses from nameserver '99.99.99.153' 2015-02-02T15:57:08-08:00 L3 dnsmasq[1231]: nameserver '99.99.99.153' is now responding 2015-02-02T16:03:22-08:00 L3 dnsmasq[1231]: no responses from nameserver '99.99.99.53' 2015-02-02T16:03:26-08:00 L3 dnsmasq[1231]: bad name at /var/etc/hosts.dyn line 5 2015-02-02T16:03:26-08:00 L3 dnsmasq[1231]: bad name at /var/etc/hosts.dyn line 16 2015-02-02T16:03:27-08:00 L3 dnsmasq[1231]: nameserver '99.99.99.153' is now responding 2015-02-02T16:03:40-08:00 L3 dnsmasq[1231]: bad name at /var/etc/hosts.dyn line 5 2015-02-02T16:03:40-08:00 L3 dnsmasq[1231]: bad name at /var/etc/hosts.dyn line 16 2015-02-02T16:09:23-08:00 L3 dnsmasq[1231]: no responses from nameserver '99.99.99.153' 2015-02-02T16:09:23-08:00 L3 dnsmasq[1231]: nameserver '99.99.99.153' is now responding 2015-02-02T16:10:26-08:00 L3 dnsmasq[1231]: no responses from nameserver '99.99.99.53' 2015-02-02T16:10:28-08:00 L3 dnsmasq[1231]: nameserver '99.99.99.53' is now responding
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Accepted Solution
Official Solution
wgchurch
Mentor
•
35 Messages
9 years ago
I just wanted to share my .02 worth. I signed up for ATT U-Verse back in Oct '14. After my install, almost immediately, I was having my internet drop and TV signal freeze up several times a day. Basically the NVG589 kept locking up and rebooting itself. I had the modem replaced and still had the issue. I moved to a new recidence a couple of months later and the installer out in a new modem again for me. Same issue at the new residence. All ATT would say is they didn't see an issue and it most be a hardware issue with the modem. Well they replaced it again and same problem. However, I too had been watching the lip files and noticing the IPv6 errors that were showing up. In late December I logged into the modem and disabled IPv6. Since disabling IPv6 on the NVG589 in Decemeber, the modem has yet to reboot once since that time. I have not had the Internet drop, TV signal hadn't frozen up. DVR recordings didn't mysteriously lose 5-6 minutes during a recording. And I have noticed any issue in performance as well. If you are having these same issues, then disable IPv6 until AT&T can troubleshoot and figure out what the heck his going on in their network. I too suspect it's a DNS issue. Good luck!
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mibrnsurg
Expert
•
20.4K Messages
9 years ago
@RhodesMan Click the ATT Uverse Care link in my signature, send the PM, explain your situation.
Include your account #, email address and a good phone # (land or cell) and time to contact you on.
Check the blue PM envelope, upper right on every page, for their reply. Good luck 😉
Chris
__________________________________________________________
Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
ATT Customer Care(all other problems)
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more
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RhodesMan
ACE - Guru
•
987 Messages
9 years ago
Hi Chris,
I did that last week. I have been in touch with them.
They dont have an answer for the logfile errors.
Thanks
Joel
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MadisonAL
Mentor
•
70 Messages
9 years ago
Hi Joel,
I have been getting the same errors. I was communicating with "David T" from AT&T in the Private Message area for awhile, but decided he didn't really know much. However, he did have me remove the surge protector, which stopped the intermittent reboot problem.
I have also been working with a Senior AT&T Tech and he really is in the same boat that we are in. The NVG589 is just not ready for production. While AT&T and Motorola fight about whose problem it is, we all suffer.
Barry
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RhodesMan
ACE - Guru
•
987 Messages
9 years ago
Hi Barry,
I have also been going back and forth with the tech. folks at AT&T.
They are very willing to help but it's a bit of a hit and miss approach.
The questions is are these log files errors of any significance and do they affect performance in any way? AT&T are convinced that any random reboots I am getting have nothing to do with the errors. I believe that if the RG sees too many errors then it may reboot.
They have told me that they are aware of the errors and are working on a firmware upgrade. The current firmware came out the middle of last year so I would not hold my breath waiting for the upgrade. The log file is a useful tool when it's not cluttered with all of these errors.
My reboot problem only started when they did the Bpon to Gpon upgrade. I did not take a look at the 3801HGV log file before they exchanged it for the NVG589 so I don't know if the upgrade was the cause of the errors or if it's something to do with the NVG589.
I will say though that I am enjoying the wireless N and gigabit port speeds. I now get solid speedtest results rather than varying ones.
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mibrnsurg
Expert
•
20.4K Messages
9 years ago
@RhodesMan It looks like it was having trouble w/the IPv6 DNS service in your log file at the bottom, I know I could turn off IPv6 in my 3800, maybe you can on the 589. It returned it to the IPv4 DNS servers here.
The other errors look like problem w/a Host file that is in use, dnsmasq. 😉
Chris
__________________________________________________________
Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
ATT Customer Care(all other problems)
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more
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RhodesMan
ACE - Guru
•
987 Messages
9 years ago
Good suggestion Chris but one I had already tried. I switched off IPv6 for the last hour and the results don't change as follows. The only thing that made a bit of a difference was having only one computer attached to the NVG589 and setting the DNS on that computer to 8.8.8.8 I then started adding back devices and the one that caused the most number of errors was when Uverse TV was reattached. I have all the log results from that exercise if you are interested.
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MadisonAL
Mentor
•
70 Messages
9 years ago
Hi Joel,
One would think that AT&T would have the talent to fix problems rather than making suggestions. I have had IPv6 turned off since 1/12/2015, 13:24:33 with no noticeable difference.
I'm wondering if they'll get this problem resolved before IPv6 becomes necessary. I'm doing diagnostics and paying for the "service" as you are.
Barry
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RhodesMan
ACE - Guru
•
987 Messages
9 years ago
You are quite right Barry.
A friend of mine had Uverse via bonded pair installed yesterday.
His NVG589 started showing the same errors minutes after it was installed.
No doubt every NVG589 out there is doing this. It seems that in most instances it does not affect performance so there does not seem to be a lot of incentive to get this fixed.
I do do often notice certain websites struggling to resolve their address coinciding with a whole slew of error messages.
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DarkFury
Tutor
•
6 Messages
9 years ago
I am also having this issue.... it is causing all kinds of delays in streaming content (especially to portable devices connected to the wi-fi).
I've already had a technicial replace my modem and that only temporarily fixed the issue... as 3 weeks later it is doing it again.
So frustrating... I wish that Uverse had some updated information on this issue for us. Is the problem in our hardware?
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