Tutor
•
4 Messages
MicroCell Recycling/Resetting
I've been having issues for nearly a week. Light's ALL go solid green for about three seconds but then the tower appears to reset (top light goes red) and the process starts over. Trips to an AT&T Corporate store where I was prepared to replace the tower but the talk on the phone from there w/tech support convinced me more troubleshooting was called for; second call from home to tech support when they derigisted and reregiatered the tower; third call I was told, "be patient" because they think my issue is related to a recent software update sent to all towers (the technicial claims she got the email either late Thursday or early Friday of last week). She said the new update should take care of the issue. Nothing yet. Has anyone heard of this?
rpenn57
Contributor
•
2 Messages
9 years ago
Experienced similar problem - Microcell worked fine for years then started dropping out. Called AT&T walked through some tests with tech. Determined that the AC adapter was dying and they sent out a new Microcell - next day delivery. Do not bother to go to the AT&T as it is out of their area of expertise.
0
0
OttoPylot
ACE - Expert
•
24.2K Messages
9 years ago
Not sure what you mean. Is it AT&T support that hasn't a clue or is it the info you find here? Did you check out the Tech Guide (link in my sig)?
0
0
rpenn57
Contributor
•
2 Messages
9 years ago
That one word changes the whole meaning of the message. Is there a way to edit my response?
0
0
Cynthiajoy
Tutor
•
7 Messages
7 years ago
0
0
Avedis53
Professor
•
2.2K Messages
7 years ago
Cythiajoy
Since you have an iPhone 7, why haven't you switched to WiFi-Calling? It is much more reliable than the Mcell. All you have to do is turn on WiFi Calling on your iPhone (Settings: Phone: WiFi Calling) and use Comcast's router directly instead of going through the Mcell. Make sure to enter your home address under "Update Emergency Address " so that emergency services can find you if you call 911 on that phone.
I am assuming that you don't have any non-WiFi Calling capable phones in your household when I suggest this. I've used both and trust me, you'll never go back to the Mcell.
0
Cynthiajoy
Tutor
•
7 Messages
7 years ago
As for today's issues, I did two things. I move the modem over more than a foot away from the microcell because it was a little too close after I had done some cleaning. When that didn't resolve the issue completely I did a hard reset on the microcell and that fixed everything.
0
0
Cynthiajoy
Tutor
•
7 Messages
7 years ago
0
0
OttoPylot
ACE - Expert
•
24.2K Messages
7 years ago
It could be that you need a new SIM. When I upgraded my iPhone 5 to the new 5SE I just used the same SIM. Everything worked except for WiFi-C (WiFi Calling). I went down to my local AT&T Corporate Store and had them replace the SIM, for free and WiFi-C worked just fine.
0
0
Avedis53
Professor
•
2.2K Messages
7 years ago
Even though WiFi-C is activated on my iPhone 6 and works just fine, when I went to the WiFi-C settings and tried to update my emergency address, I got the same message.
I power cycled my phone and the update worked once. When I tried updating my emergency address again, I got the message again.
I think something is borked on AT&T's end.
0
OttoPylot
ACE - Expert
•
24.2K Messages
7 years ago
@Avedis53 - Hmmm, I'll try WiFi-C and my iPhone and see what happens. Could be an IT thing.
0
0