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Created: Jul 26, 2016
Avedis53 Created: Jul. 26, 2016
@DeuceB There is no 4G/LTE version of the Mcell. Both the DPH 151-153 (white models) and the DPH 154 (black model) are 3G-only devices. All will connect to 4G/LTE phones but only using 3G protocols. Not sure where you got the idea that the DPH 154 connects with phones using 4G/LTE protocols, but that is incorrect. @Dneiman25 A few questions/suggestions: 1. One-way communi...
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Created: Jul 25, 2016
Avedis53 Created: Jul. 25, 2016
I don't have any issues with mine either......it's off.
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Created: Jul 22, 2016
Avedis53 Created: Jul. 22, 2016
Before getting a new one, lets determine if the white model is truly dead. What are the indicator lights doing when the Mcell is plugged in? Which are solid green, flashing green or red, or solid red? It may be that your Mcell's AC adapter has failed. We've seen many go recently. Post your indicator light status and we'll go from there.
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Created: Jul 19, 2016
Avedis53 Created: Jul. 19, 2016
Doesn't matter really. Either will work. A 4G/LTE signal booster is going to cost several hundred dollars if it's any good. The Cel-Fi Pro is $695 and works with 4G/LTE as well as 3G. weBoost makes signal boosters also and they cost about as much as the Pro or more depending on the equipment, . Check out their websites. The Cel-Fi is the simplest to hook up. The weboost e...
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Created: Jul 19, 2016
Avedis53 Created: Jul. 19, 2016
Time to retire old man.....
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Created: Jul 19, 2016
Avedis53 Created: Jul. 19, 2016
Unregister the Mcell and then sell it on eBay. Use the money to help pay for a cellphone signal booster that does not rely on the internet if you have some spot in your house that gets at least one bar of signal strength. @ Otto WiFi Calling isn't really an option for a satellite internet connection either because the same latency and jitter issues apply.
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Created: Jul 17, 2016
Avedis53 Created: Jul. 17, 2016
It doesn't surprise me that AT&T sent you down the wrong road on this. Most of their support people do not understand how the Mcell works.
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Created: Jul 17, 2016
Avedis53 Created: Jul. 17, 2016
Unfortunately, you have satellite internet and the AT&T Microcell does not support that type of internet connection. The latency is too severe to reliably conduct a cellphone conversation. Some have had some luck using a Mcell with a satellite internet connection, but the vast majority have the same kind of problem you have described. Concerning the Tech Guide, the link a...
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Created: Jul 16, 2016
Avedis53 Created: Jul. 16, 2016
I'll bet Otto's life that it is the AC adapter......
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Created: Jul 16, 2016
Avedis53 Created: Jul. 16, 2016
I would replace the AC adapter as Otto outlined before doing anything else. They are cheaply made and we've been seeing a lot of these failing lately.
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Created: Jul 14, 2016
Avedis53 Created: Jul. 14, 2016
For our database, please post your measured AC adapter voltage. I doubt the Mcell was damaged but I agree with Otto. Replace the adapter before doing anything else.
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Created: Jul 14, 2016
Avedis53 Created: Jul. 14, 2016
Either your AC adapter is borked or your Mcell is. Hopefully the adapter......
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Created: Jul 17, 2016
Avedis53 Created: Jul. 17, 2016
Unfortunately, you have satellite internet and the AT&T Microcell does not support that type of internet connection. The latency is too severe to reliably conduct a cellphone conversation. Some have had some luck using a Mcell with a satellite internet connection, but the vast majority have the same kind of problem you have described. Concerning the Tech Guide, the link a...
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Created: Jul 13, 2016
Avedis53 Created: Jul. 13, 2016
No internet? Then your choice is limited. There are signal boosters that do not use the internet but they are expensive. Products like the Cel-Fi are a two-device signal booster that requires at least 1 bar of signal strength somewhere inside your house. You place the Network unit where your best signal is and you place the Coverage unit in a central location in your home...
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Created: Sep 19, 2015
Avedis53 Created: Sep. 19, 2015
Your only option given your situation is a signal booster as indicated by Otto and they can work in your rural location IF you can get at least one bar of signal strength somewhere in your home for the plug and play Cel-Fi Pro. weBoost makes more elaborate signal boosters that require you to mount internal and external antennas but may work if your celltower signal is too...
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Created: Aug 29, 2015
Avedis53 Created: Aug. 29, 2015
You do not mention the make and models of your "modem" and router but from what you've described, I would say that your "modem" is a gateway (combined modem/router). Connecting a router to a gateway with both units having DHCP server capabilities enabled can create what is called a double NAT conflict. The Mcell does not play well with a double NAT network. The Comcast te...
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Created: Jul 22, 2015
Avedis53 Created: Jul. 22, 2015
That's not the adapter that came with the Mcell is it? If you've tried a second adapter (with the correct VDC and amperage output) and you are still seeing the indicator lights acting wonky, I'd say exchange the Mcell for another. It sounds like your Mcell is borked.
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Created: Jul 14, 2015
Avedis53 Created: Jul. 14, 2015
NCATS is a self-funded, public wireless broadband network in Michigan. It is not a satellite ISP. The symptoms you describe I would expect from a wireless ISP (ie. static and dropped voice packets). Your maximum TCP delay is excessive (mine is about a third of yours). Your download consistency of service is low (mine is 97%) and your outbound jitter isn't great either (mi...
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Created: Jun 28, 2015
Avedis53 Created: Jun. 28, 2015
We've addressed this issue several times in the past with other posters and my advice has not changed regarding used Mcells. 1. Do not buy any used Mcell that the seller can not/will not guarantee has been deactivated. You are asking for a lot of headaches if you buy one that is not deactivated and won't be able to activate it unless you can convince AT&T to do so and tha...
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Created: Jun 4, 2015
Avedis53 Created: Jun. 4, 2015
I would first try a hard reset of the Mcell. There is a recessed reset button on the back of the Mcell that you need to press using a paper clip. While the Mcell is powered up, press and hold the reset button for at least 10 seconds. The Mcell will start over from scratch and try to establish a new connection. Some OCD people follow the 30/30/30 rule when doing electronic...
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Created: Feb 16, 2015
Avedis53 Created: Feb. 16, 2015
Even if the Ethernet cable is bad, if the Mcell was working properly, you should still get a solid green GPS light if it is in the same location as before. I suspect the AC adapter is bad or the Mcell has failed. If you have a voltmeter, you can test the output of the original adapter. It should read approximately 16 VDC (no load output). If it is faulty, the output will ...
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Created: Nov 14, 2014
Avedis53 Created: Nov. 14, 2014
First, a clarification about GPS satellites. Keep in mind that GPS satellites are not in geo-stationary orbits like some other telecommunication satellites (Dish, Directv, etc.) so your Mcell's GPS receiver is constantly acquiring and losing GPS satellite connections. There are 24 GPS satellites orbiting the Earth and your Mcell needs a minimum of 4 GPS satellite locks at...
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Created: Nov 4, 2014
Avedis53 Created: Nov. 4, 2014
I find that I do have to power cycle my Mcell occasionally when I see that its 3G light is flashing. A quick power cycle and it is running again. I have no idea how the Mcell lost its connection but it could be that using a wireless range extender to connect my Mcell to my router as I do is contributing to this. Unfortunately, in order to cover my entire house I have to l...
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Created: Oct 31, 2014
Avedis53 Created: Oct. 31, 2014
New information! I did not realize that your Mcells were in two separate buildings. Do the buildings have their own power meter or are the two buildings under one meter? I think there may be a ground loop problem or it may be that one of the AC adapters is faulty. "Here's another piece that maybe helpful. The noise comes when I hook up both the power and the ethernet to t...
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