Is the AT&T Visa Reward Card a SCAM?

This happened to me too. It's shameful and dishonest. Below is a breakdown of events. I will be cancelling my service if it's not resolved soon. 

1) I ordered a BOGO Apple Xr online for $300 gift card in June.
2) waited for reward claim, it never came
3) Went to store who tried to help, but couldn't and told me to call #ATTRewards
4) I called lots. Held for 30-60 min every time, never got connected
5) called retention, and it took over 2hrs but finally got me to Rewards
6) Rewards said they NEVER SENT ME THE REWARD CLAIM LETTER
6) then they DENIED THE REWARD due to the secret 120-day time limit on calling 😂🤣
7) Retention made me beg for it, but they finally gave me a $100 credit on my bill...but I'm still really frustrated. 

We had the same thing happen to us, September of 2019.  They were running a special that if you upgraded to the S10 model or Note 10 model there would be a gift card for $300.00 per phone upgraded.  We spoke with a representative prior to upgrading 4 phones to make sure..  I wanted to get all the facts and fine print before I did anything, I had DirecTV for years and cancelled finally after so many of these promises and then not coming through.  So I was doing my homework first.  I talked to someone and they confirmed it was the upgrade offer of $300.00 visa gift card per line.  There was also a BOGO offer on the Note 10 plus a $300.00 gift card if you added a new line.  We went with the upgrade since we already have 5 lines.  2 weeks after we upgraded I called the rewards center, and they looked into my account and said that I couldn't claim the reward for 30 days.  The costumer has to keep the phone for 30 days to get the rewards so they cant return them and keep the gift card.  Makes sense, so I let it be, because come October 2 I will have my rewards code or card - not sure which.  Then comes November 1 and I still have not heard anything, I call and talk to 4 different people of 3 different days - all of them telling me that I was speaking with the wrong department.  The last one transferred me and said talk to someone on the chat.  They did their "research" and I got a wonderful voicemail that that promo never existed.  I was never promised this by 2 different people.. [Edited to comply with Guidelines]  People call the BBB (Better Business Bureau)  AT&T - DirecTV get away with this crap all the time. 

How did you go about doing that?  I would love to do that with all my chat logs

I have called at least 4 time to inform ATT I have not received by rewards. Each time I call, it takes at least 1 hour to speak to someone. I was told I'd receive my $300 reward 30 days after install. 1 card for $100, 1 card for $200 and that they don't come at the same time. I received a $100 card and waited for the $200. The $200 card never came. I checked the web and the web said I claimed the $200 card which is not correct. I spoke to someone and he said I'd be receiving 2 cards, 1 for $100 and the other for $200. I confirmed and informed him I had already received a $100 card and he confirmed that I'll still receive 2 gift cards. Well another $100 card came, again no $200. I'm so dissatisfied because I hate for a company to offer something, you expect it and it never comes, comes in pieces, or doesn't come at all. Bad business. 

I have called at least 4 time to inform them I have not received by rewards. Each time I call, it takes at least 1 hour to speak to someone. I was told I'd receive my $300 reward 30 days after install. 1 card for $100, 1 card for $200 and that they don't come at the same time. I received a $100 card and waited for the $200. The $200 card never came. I checked the web and the web said I claimed the $200 card which is not correct. I spoke to someone and he said I'd be receiving 2 cards, 1 for $100 and the other for $200. I confirmed and informed him I had already received a $100 card and he confirmed that I'll still receive 2 gift cards. Well another $100 card came, again no $200. I'm so dissatisfied because I hate for a company to offer something, you expect it and it never comes, comes in pieces, or doesn't come at all. Bad business. 

AT&T rewards IS a scam, they don't give the rewards card and whey you call they say they can't do anything about it due to 120 day threshold. Each time you call they put you on hold for 30 minutes minimum. Worst customer service ever.

I filled an FTC complaint against ATT for a rep lying to me about a visa rewards card and credits to my account.  I got great resolution from the office of the President.  File with the FTC and you will get resolved!  I hope this helps all of you.  ATT is scandalous but when you bring it up to the government, ATT listens.  

YESSSSSSS it’s a complete scam and after 3 months of waiting this (Edited per community guidelines)s send me a $50 gift card I said WRONG... and said it was $200 so I get one today ok it’s for the $200 one yipeeee! There’s always a f’ing catch with these COMPLETE (Edited per community guidelines)S.. and yes AT&T I HOPE YOU SEE MY NAME AS MY ACCOUNT AND YOUR PRODUCTS ARE BEING THROWN IN THE (Edited per community guidelines)TER! (Edited per community guidelines) it! Back to your ordeal call this number and don’t let them get a word in and demand it and don’t take a no for an answer they do record these (Edited per community guidelines) that work for att so they won’t hang up on you 1 (800) 288-9983 make sure you give em (Edited per community guidelines) and don’t take a no for an answer also let them know (Edited per community guidelines) is starting a major (Edited per community guidelines) against this (Edited per community guidelines) move on their part and tell them to (Edited per community guidelines) off from me too and eat my (Edited per community guidelines)! 

(Edited per community guidelines) YOU AT&T I HOPE ALL THIS WILL COME BACK TO (Edited per community guidelines) YOU IN THE FAT (Edited per community guidelines)ES YOU HAVE WORKING FOR YOU GO (Edited per community guidelines) YOURSELVES AND WHILE YOUR AT IT GO TO CHURCH ON THE MILLION SINS YOU HAVE COMMITTED AND REMEMBER THE RED GUY DOEN SOUTH WITH MEAN HORNS IS LICKING HIS CHOPS AND READY TO CUT EVERY ONES (Edited per community guidelines) AND PENISES OFF WHEN YOU ROT IN (Edited per community guidelines) FOR AN ETERNITY YOU SICK RAT (Edited per community guidelines)S HOW CAN YOU PLAY WITH PEOPLES MINDS LIKE TJIS IS SO DISGUSTING I WANT TO TAKE YOUR PRESIDENT OF SALES OUT AND BEAT THE LIVING (Edited per community guidelines) OUT OF HIM THEN DROP HIM OFF NAKED AT THE POLICE STATION WITH HUNDREDS OF CHILD PORNOS IN BAGS SURROUNDING HIM! EAT MY (Edited per community guidelines)!!!