Contributor
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1 Message
How to email AT&T customer service
As a new AT&T customer, I'm thoroughly regretting going to this company. I have spent over 2 hours on the phone with customer service and at no point was my issue ever resolved. I absolutely NEED to email someone in hopes that the email will make its way to someone who can make things right. I can't find a private message option anywhere. someone please help.
Accepted Solution
sandblaster
ACE - Expert
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64.7K Messages
6 years ago
ATT does not do customer support via email, no such email address exists. The closest you can get to email is to use the private message feature of this forum and send a private message to @ATTMobilityCare.
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formerlyknownas
ACE - Sage
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117.5K Messages
6 years ago
Be aware they are a busy group and response may take a week or more
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katjar
Tutor
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4 Messages
5 years ago
I have my month billing statement but I can't seem to locate the account number
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formerlyknownas
ACE - Sage
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117.5K Messages
5 years ago
Postpaid bills have the account number at the top right of the page.
If you are prepaid, your account number is not published for security, you have to call to get it.
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katjar
Tutor
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4 Messages
5 years ago
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formerlyknownas
ACE - Sage
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117.5K Messages
5 years ago
Then the account number is on the bill.
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katjar
Tutor
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4 Messages
5 years ago
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katjar
Tutor
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4 Messages
5 years ago
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formerlyknownas
ACE - Sage
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117.5K Messages
5 years ago
Please read the responses In the forum for context (not emails).
Take the bill with you to an At&t store to do the port, you have to get a sim card for a cell phone anyway. They can point out your account number on the bill for you.
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mongee
Tutor
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4 Messages
5 years ago
are the visa reward card really being sent or they are just putting them to lure you in because i havent gottem anything and its been almost a year since i joined
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