ATT mysterious hard hit credit inquiries

Out of courisity, does anyone who had the 1/5/17 AT&T credit inquiry use Credit Karma to check their credit?

@ChitownPops

While it's not what you're looking for, I figured it may be helpful to know that I use CK and am a AT&T customer and didn't get a hard inquiry from them.

Since CK pulls the data from EQ, maybe it's just that most people that are noticing it are noticing on CK since it's one of the more popular free credit reporting sites? Obviously, no way to know for sure yet, but hopefully a resolution will be available to you guys sooner than later.

I also use Credit Karma and have noticed no new hits.

@Missmonack11 wrote:

On the safe side I still filed a dispute with Equifax. So if anyone is having the same hard inquiry pulled from their Equifax credit report on January 5, 2017 from AT&T it's simply a mistake and measures are already being taken to correct it.

I like how on one hand you're saying it was a mistake and not to worry,

but on the other hand you did file a dispute...

That inspires a limited amount of confidence   😉

Sounds like ATT knows of the issue and is working to correct it - great!  Stil have not heard back from the promised call that a fraud dept. manager is supposed to make to me - that does not instill confidence either  😉  

~b

OK, maybe here is a bit of 'some' relatively good news.  I spoke to 3 sections of AT&T...1)wireless services; 2)non-wireless services; and TV services.  3 different AT&T fraud departments. No one had any hits against my credit report.  So in theory AT&T says that they did not apply the credit hit against the Equifax credit report.  So, I went to the Equifax site, to open an Equifax dispute.  Once I answered all of Equifax's questions correctly, verifying my identity, I could look at all of the hard hits and 'soft' hits against my credit file. The 'hard hit' from AT&T 'did not' show up on my credit report on Equifax.  Rather it showed up on 1/5/2017 as a Credit Karma SOFT hit - which has no effect on our credit or credit score.  So while the AT&T and Credit Karma and Equifax have some sort of a data problem, it apparently is not fraud and is not causing us any negative hits from any future creditor.  Albeit, it does need to get resolved.  Hope that helps out there in this community.

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@rschneid168 wrote:

Once I answered all of Equifax's questions correctly, verifying my identity, I could look at all of the hard hits and 'soft' hits against my credit file. The 'hard hit' from AT&T 'did not' show up on my credit report on Equifax.  Rather it showed up on 1/5/2017 as a Credit Karma SOFT hit - which has no effect on our credit or credit score.  So while the AT&T and Credit Karma and Equifax have some sort of a data problem, it apparently is not fraud and is not causing us any negative hits from any future creditor.  Albeit, it does need to get resolved.  Hope that helps out there in this community.

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But earlier you said it was a HARD hit.  Was it hard then and they changed it? Or were you mistaken?

Credit Karma showed it as an AT&T HARD Hit.

But...when you actually go to the Equifax website, and look at the real inquiries, the inquiry made was actually a SOFT hit on my actual Equifax Credit Report.  Equifax reports it as a soft hit from 'Credit Karma', not a hard hit from AT&T on 1/5/2017.

So...Credit Karma is reporting a Hard Hit, when it fact, it is really a soft hit (on the actual Equifax credit file).  Somewhere between Equifax and Credit Karma this inquiry is being reported 'wrong' on the Credit Karma web site (which is what is getting those aware all upset....)