IRS cannot verify my identity with cell phone number

Just wondering how you cleared up this problem? I’m running into the same problem. I have had it with a bank with a credit card and with the irs. Seems no one at att or the bank has a straight answer. I have had my number for years. Very frustrating. 

Thanks

Hi everyone. I am in the same position. I have been a client of AT&T with a wireless number for 4 years. The IRS website is "unable to verify my mobile number" at this time, and they have temporarily closed any mail-verification request, due to pandemic.

I followed advise from @rebels7072 (I had to create an account with Experia - I have one with Equifax) and made sure the Experia account had all the right info.

I then went back to the IRS website, and the problem was not solved.

I am in the same position with Verizon. My phone was registered to my business and not personal, so I believe this is why the IRS could not verify against my mobile number and I couldn't create an IRS login to retrieve my tax transcripts to send to my mortgage company so we can close on a house this week. I switched over to personal account with Verizon, read all for forums, switched the caller ID to my personal name, and tried again. No luck. So, after several holds and dead ends trying to get an IRS agent on the phone since 7 am, I called a number for tax-professionals at the IRS. I was told it takes 30 days for a mobile number to be recognized by the IRS. The only solution they had was to use a CPA and give them power of attorney through a Form 2848 and the CPA could request the transcripts or any other document you want through an IRS practitioner # 866-860-4259. The IRS can send these docs electronically same day. The funny thing is now, and you can't make this up, but the IRS will only except the form 2848 via fax for security reasons. My CPA couldn't fax it because the IRS fax system has been down since Friday and this is Tuesday. Grrrr. Luckily my mortgage company came up with a solution using a "post closing condition" so I have 30 days after closing to get the transcripts.

This continues to be a nightmare.  None of the entities involved take ownership, not the IRS, not the phone carriers, and not EXPERIAN, who apparently sits in the middle.  As tax payers I can't believe we have to put up with this ineptness.  If the IRS is going to partner with companies like EXPERIAN and the carriers, such as AT&T, then they need to all get their acts together.  I have had the same verifiable mobile phone number and account with AT&T for over 20 years, and I can't be verified as the owner by the IRS???  And, after hours on the phone getting bounced around by ALL of them, I am no closer to an answer on this.  Each one of them passes the buck to the other when you are on the line.  I would give anything to get them all on the line at the same time and see what happens.  They would probably all freak out and hang up. 

Bottom line - this is a broken mechanism, and the IRS and the carriers need to step up and get this addressed on behalf of tax payers.  

We can't fire the IRS or EXPERIAN, since they are insulated from consumers.  But, we CAN put pressure on carriers like AT&T to address this.  We need to all DEMAND action on this issue.  It has been allowed to remain an issue for several years now. 

DEMAND ACTION!!!

has anyone been able to solve this? 
mail verification alternative is closed down due to covid. 

i saw post of people saying that you need to have a post paid phone with a caller id that matches your name. But i also saw people with post paid plans having issues as well. 
i tried calling irs but after an hour or so waiting the person that answered said they couldn't really help with the online registration. 

I am the one of the person  had the same problem . after going through all reviews.  I tried the following steps  and then I am able to retrieve the Transcripts.

 STEP 1 : OPT-IN to this shortcode 77958 by sending IN  text message.

 STEP 2:  Check ATT account primary contact number is your mobile Number.

 STEP 3:  Try with Internet Browser.

 STEP4:   Enter Mobile number  in this firmat XXX-XXX-XXXX

Thanks

I have the same issue, but not with the IRS, mine is with SBA and Capital One. I have credit monitoring accounts with Experian and TransUnion, so I doubt that is the solve. This has been going on for 2 years. AT&T won’t help, but there has to be a resolution! And it shouldn’t fall on the customer to try and figure out.