McDonald74's profile

Tutor

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2 Messages

Thu, Apr 25, 2019 3:54 PM

How To Write A Review?

So I have been an AT&T customer for 10 years. I would like to point out that this is the only review I have ever written in my entire life, and AT&T has pushed me to the point where I have to write one. After much discussion my wife and I have decided to switch wireless providers, I have to admit I was quite reluctant. I called AT&T today to speak with someone about receiving a Retail Installment Receipt. After speaking with an automated "thing" that pretends to type for dramatic effects cant help me I was transferred to a customer service "professional". After speaking with a lady for roughly 15 minutes she was unable to help and I politely asked to speak with her manager who can better asset me. Once she found her manager (that only took about 10 more minutes) he was also unable to help and transferred me over to another department. Once again I was on a brief hold for about 10 minutes before a spoke with someone. Now this is third human that I have spoke with in the last 35 minutes and I am not as unhappy as one might think, a little frustrated yes but still level headed. 30 seconds on the line with this gentleman and he told me that everything that I am asking about is at my disposal online... He then asked my the reason that why I needed that information, as I stated before I am on the fence about leaving AT&T and this gentleman pushed me to the 100% not wanting to be apart of this company anymore! I explained to him that I just need to cut back some costs and I found a plan for a different provider with a better monthly payment, Instead of him trying to make things better and convince me to stay or talk about ways to cut cost for me he explained that what I was going after wasn't realistic and cutting this new company down so much. That was the tipping point for me, 45 minutes on the phone going nowhere, a gentleman basically telling you that you are dumb for choosing a different company, and finally not making you feel like a devoted customer. BYE AT&T  

 

 

 

QuarryRye

Master

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3.2K Messages

Il y a 3 y


@Gary L wrote:

Yeah, I got that  ;)

The point was to get THEM to respond with something more specific to their problem...

OP won't, too busy spamming the rest of the forum with comments like: 

I have spent several days and several countless hours trying to resolve a $720 fee for a return phone that AT&T says was scanned in at the post office but they cannot find it in their warehouse


https://forums.att.com/t5/Wireless-Account/Charged-for-returned-phone/m-p/6008876#M299686

Contributor

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1 Message

Il y a 3 y

I feel bad for the att customer service reps. Anytime that I, myself, create an account to write an review, then you’re either really good or really bad. Whomever trained these reps are bad.  The last 27 months have been awful.  And I can’t blame the reps. “I totally understand your problem “ is a common phrase. I’ve had 3 bogos experiences go wrong. I am still paying for two bogos experiences that have never gone through. I never received visa gift cards. I had to pay for a cancelation fee for direct TV after a rep told me to cancel it and they would waive it.  I’m suppose to be platinum level. Whomever trained this reps have done them a bad service. 

New Member

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2 Messages

Il y a 6 m

My phone been broke since December  27,2021 I got my  phone on January 5, 2022 I activated January 11, 2022. They turn my phone off 3min of activated. I call to make arrangements they denied me I ask why know stated that I broke a promises. But phone was on so how I broke a promise they I spoke to a representative & collection department both stated I had to pay the full amount, then ask to speak to supervisor he stated I apologize they should had  did that for you so he I will do this for you no reinstated fee & something else you will have to pay $137 I will restore your service we got cut off, call back know one know what  I talking about I said you stated at the beginning of call you record  so play the record he told me that that going take 3-5 day are kidding I need my phone on now, then ask to speak to someone else same (Edited per community guidelines). 

AT&T (Edited per community guidelines) your bill go up & down they charge you for restoring your phone when service never was suspended. Their employees don’t understand the policy their not on same page they are knowledgeable. The service is really bad 

(edited)

ATTHelp

Community Support

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191.9K Messages

Il y a 6 m

Hey there Quinzine, we want to help. Let's meet in a Direct Message to discuss your payment inquiry. Please check your Direct Message Inbox(it's the chat icon next to the bell icon in the upper right corner of the Forums.)

 

Looking forward to hearing from you!

 

Rhoda, AT&T Community Specialist

New Member

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5 Messages

Il y a 5 m

After more than 3 months of trying to get our daughter onto her boyfriend's account and AT&T unable to give a discount to my wife, who has been a nurse for nearly 40 years and we have been with AT&T over twelve years, well that's all the push I needed to kick AT&T to the curb. I'm patient to a fault, but talking to anyone from AT&T is not very pleasant, just because no one is willing or able to answer any question or fix any problem, going into the store is worse, and our bill seems bigger every month.

I'd love to stay but there comes a point where you just can't. 

ATTHelp

Community Support

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191.9K Messages

Il y a 5 m

Hello @rustydog78, we'd hate to see you leave and this is definitely not the experience we want you to have.

 

We want to gather some additional details to better investigate your concerns:

  • Were you able to successfully process the transfer for your daughters line?
  • Did your wife sign up online and complete all the needed information to successfully confirm her eligibility?
  • Can you provide us with more details on any other concerns that you may have so that we can better assist you?

We're here to help and await your response!

 

Lynn, AT&T Community Specialist

New Member

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5 Messages

Il y a 5 m

No we have not been able to get her moved to his account, which is also AT&T.

Yes I have until I have turned blue in the face at a couple of stores, with customer service and tried doing it online.

We have been with AT&T for more than 10 years and I really hate that it had to come to this. Quite simply I'm very disappointed.

(edited)

MicCheck

ACE - Expert

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11.5K Messages

Il y a 5 m

Are you attempting the transfer to the other account at att.com/tobr? If so, what error are you receiving?

Is the original account in your wife's name? Only account holders qualify for discounts. If it's not in her name, you'll have to complete the TOBR to her. 

New Member

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5 Messages

Il y a 5 m

Yes its another ATT account. We have went into the store several times to get my daughter moved over but the store employees just can't get it done, we have tried it online and over the phone and we get put on hold for an hour or more or as we are waiting we get disconnected. As far as getting my wife as the TOBR same thing has happened and I have sent all the info they asked for and after I sent the last document they said that it was too many reviews they said we weren't eligible any more. Who needs these kinds of headaches in their life?

MicCheck

ACE - Expert

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11.5K Messages

Il y a 5 m

You ignored the most important question: "If so, what error are you receiving?" (I guess "were you receiving" would be more apt now)

New Member

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5 Messages

Il y a 5 m

We haven't received any error message.

ATTHelp

Community Support

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191.9K Messages

Il y a 5 m

Thanks for your detailed response, @rustydog78.

 

First, please let us know if you followed the necessary steps for a transfer of billing responsibility:

  1. Go to the TOBR page.
  2. Select Star Transfer.
  3. Read the tips, and then select Continue.
  4. If you use your ID to manage more than one account, sign in with the wireless account you want to transfer.
  5. Choose the numbers you want to transfer (make sure each phone can get texts).
  6. Enter the requested info and select Continue.
  7. Confirm the numbers you want to transfer and select Accept next to the transfer terms.
  8. Complete the info to get a 6-digit PIN and select Submit.

All these steps must be completed in order to successfully process a transfer of billing responsibility. 

 

Next, please let us know why you're being told that the nurse discount wasn't eligible or unable to be processed to your account. 

 

Thanks for your patience and we look forward to helping!

 

Lynn, AT&T Community Specialist

New Member

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5 Messages

Il y a 5 m

Thats ok, I'm already talking to several other carriers.

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