Tutor
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2 Messages
How To Write A Review?
So I have been an AT&T customer for 10 years. I would like to point out that this is the only review I have ever written in my entire life, and AT&T has pushed me to the point where I have to write one. After much discussion my wife and I have decided to switch wireless providers, I have to admit I was quite reluctant. I called AT&T today to speak with someone about receiving a Retail Installment Receipt. After speaking with an automated "thing" that pretends to type for dramatic effects cant help me I was transferred to a customer service "professional". After speaking with a lady for roughly 15 minutes she was unable to help and I politely asked to speak with her manager who can better asset me. Once she found her manager (that only took about 10 more minutes) he was also unable to help and transferred me over to another department. Once again I was on a brief hold for about 10 minutes before a spoke with someone. Now this is third human that I have spoke with in the last 35 minutes and I am not as unhappy as one might think, a little frustrated yes but still level headed. 30 seconds on the line with this gentleman and he told me that everything that I am asking about is at my disposal online... He then asked my the reason that why I needed that information, as I stated before I am on the fence about leaving AT&T and this gentleman pushed me to the 100% not wanting to be apart of this company anymore! I explained to him that I just need to cut back some costs and I found a plan for a different provider with a better monthly payment, Instead of him trying to make things better and convince me to stay or talk about ways to cut cost for me he explained that what I was going after wasn't realistic and cutting this new company down so much. That was the tipping point for me, 45 minutes on the phone going nowhere, a gentleman basically telling you that you are dumb for choosing a different company, and finally not making you feel like a devoted customer. BYE AT&T
Gary L
ACE - Expert
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16.5K Messages
5 years ago
Love my AT&T cellular service. I've had none of your TV issues, but you're talking in the wireless (cellular) forums, so they're not really relevant in my circumstances.
You have service monthly and you canceled in the middle of your cycle. Why would you expect them to not charge you for the month's rental? If I move out of an apartment 18 days early, I'm still paying for the rest of the month...
Again, this is the cellular forum and all the big carriers have been doing this for years, so not a surprise here.
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Wonder3
Tutor
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9 Messages
5 years ago
Dealing with AT&T billing is abusive and harassing I have NEVER been treated this bad by any other company AT&T needs to stop treating people like this
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Gary L
ACE - Expert
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16.5K Messages
5 years ago
Billing is easy: I set up autopay, they bill me, give me autopay/paperless discount, they withdraw the money that I owe them. I'm not sure what the problem is...?
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QuarryRye
Master
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3.2K Messages
5 years ago
Whenever someone complains about "billing" it's almost always an issue of not getting credits. "Abusive and harassing" means trying to collect on money that AT&T feels it's owed. OP is being deliberately vague.
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Gary L
ACE - Expert
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16.5K Messages
5 years ago
Yeah, I got that 😉
The point was to get THEM to respond with something more specific to their problem...
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QuarryRye
Master
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3.2K Messages
5 years ago
OP won't, too busy spamming the rest of the forum with comments like:
https://forums.att.com/t5/Wireless-Account/Charged-for-returned-phone/m-p/6008876#M299686
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Toddtownsend1
Contributor
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1 Message
5 years ago
I feel bad for the att customer service reps. Anytime that I, myself, create an account to write an review, then you’re either really good or really bad. Whomever trained these reps are bad. The last 27 months have been awful. And I can’t blame the reps. “I totally understand your problem “ is a common phrase. I’ve had 3 bogos experiences go wrong. I am still paying for two bogos experiences that have never gone through. I never received visa gift cards. I had to pay for a cancelation fee for direct TV after a rep told me to cancel it and they would waive it. I’m suppose to be platinum level. Whomever trained this reps have done them a bad service.
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Quinzine
New Member
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2 Messages
2 years ago
My phone been broke since December 27,2021 I got my phone on January 5, 2022 I activated January 11, 2022. They turn my phone off 3min of activated. I call to make arrangements they denied me I ask why know stated that I broke a promises. But phone was on so how I broke a promise they I spoke to a representative & collection department both stated I had to pay the full amount, then ask to speak to supervisor he stated I apologize they should had did that for you so he I will do this for you no reinstated fee & something else you will have to pay $137 I will restore your service we got cut off, call back know one know what I talking about I said you stated at the beginning of call you record so play the record he told me that that going take 3-5 day are kidding I need my phone on now, then ask to speak to someone else same (Edited per community guidelines).
AT&T (Edited per community guidelines) your bill go up & down they charge you for restoring your phone when service never was suspended. Their employees don’t understand the policy their not on same page they are knowledgeable. The service is really bad
(edited)
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ATTHelp
Community Support
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232K Messages
2 years ago
Hey there Quinzine, we want to help. Let's meet in a Direct Message to discuss your payment inquiry. Please check your Direct Message Inbox(it's the chat icon next to the bell icon in the upper right corner of the Forums.)
Looking forward to hearing from you!
Rhoda, AT&T Community Specialist
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rustydog78
New Member
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5 Messages
2 years ago
After more than 3 months of trying to get our daughter onto her boyfriend's account and AT&T unable to give a discount to my wife, who has been a nurse for nearly 40 years and we have been with AT&T over twelve years, well that's all the push I needed to kick AT&T to the curb. I'm patient to a fault, but talking to anyone from AT&T is not very pleasant, just because no one is willing or able to answer any question or fix any problem, going into the store is worse, and our bill seems bigger every month.
I'd love to stay but there comes a point where you just can't.
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