How To Write A Review?
So I have been an AT&T customer for 10 years. I would like to point out that this is the only review I have ever written in my entire life, and AT&T has pushed me to the point where I have to write one. After much discussion my wife and I have decided to switch wireless providers, I have to admit I was quite reluctant. I called AT&T today to speak with someone about receiving a Retail Installment Receipt. After speaking with an automated "thing" that pretends to type for dramatic effects cant help me I was transferred to a customer service "professional". After speaking with a lady for roughly 15 minutes she was unable to help and I politely asked to speak with her manager who can better asset me. Once she found her manager (that only took about 10 more minutes) he was also unable to help and transferred me over to another department. Once again I was on a brief hold for about 10 minutes before a spoke with someone. Now this is third human that I have spoke with in the last 35 minutes and I am not as unhappy as one might think, a little frustrated yes but still level headed. 30 seconds on the line with this gentleman and he told me that everything that I am asking about is at my disposal online... He then asked my the reason that why I needed that information, as I stated before I am on the fence about leaving AT&T and this gentleman pushed me to the 100% not wanting to be apart of this company anymore! I explained to him that I just need to cut back some costs and I found a plan for a different provider with a better monthly payment, Instead of him trying to make things better and convince me to stay or talk about ways to cut cost for me he explained that what I was going after wasn't realistic and cutting this new company down so much. That was the tipping point for me, 45 minutes on the phone going nowhere, a gentleman basically telling you that you are dumb for choosing a different company, and finally not making you feel like a devoted customer. BYE AT&T