Contributor
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1 Message
UVerse keeps freezing, losing signal
While I'm watching tv, the channel continues to freeze and then say the signal has been lost. It comes back within a minute or two, but is super frustrating because it's happening every few minutes. Some channels are worse than others. If I play on demand or a recording it doesn't do it, it's only with the live tv so it's super frustrating. Any ideas?
MrSoul
Contributor
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1 Message
5 years ago
I’m having same issues as many others. Broadband stats indicate FEC errors downstream. Have a DVR box connected to tv (amd modem/router). Have another wireless box in bedroom. Both have same issue where they lose signal periodically for a couple mins. U-Verse Service is two weeks old and been doing this since day one.
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_xyzzy_
Expert
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15K Messages
5 years ago
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JRHorne
Contributor
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2 Messages
5 years ago
I'm having this issue as well. Mutliple chats and a tech out. Replaced my network modem and it didn't help. I've done all the resets. Texted the tech and his last advice was to take the TV receiver and modem off my power conditioner and put them on a surge protector. About to try this, but I can't see how it'd help.
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populardemand
Tutor
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5 Messages
5 years ago
Hard wire EVERYTHING with TV'S. They won't admit it, but streaming the service doesn't work. Everybody else's stuff works, but not Uverse. Equipment is crap..
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coachgeorge95
Tutor
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4 Messages
5 years ago
I am having the same problem. Every 2 minutes and 40 seconds, the picture freezes. If I leave it long enough, the "lost uverse signal" page comes up. Otherwise, I can switch channels and everything is fine until the 2 minutes and 40 seconds have passed. I have had 2 different techs out 2 weeks apart...now it is worse that ever. Started with my coax connected box (living room), switched it out, same problem. Moved a wireless box to same location, same problem. Moved another wireless box to the location, same problem. The DVR box connected to the gateway NEVER has a problem. I have restarted services, no effect. Rebooted the gateway, no effect.
I have two routers connected to the gateway, one is the original AT&T router, and the other is a NetGear AC1200. Almost all traffic is on the NetGear. I have guests accessing the att router when at my home. I've had this for a while now, with no problems. We kept losing wifi connection to the at&t router, so I connected the netgear, with approval from an at&t tech at my home.
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TXMAC58
Tutor
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3 Messages
5 years ago
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coachgeorge95
Tutor
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4 Messages
5 years ago
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greenmacheene99
Contributor
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3 Messages
5 years ago
here are mine, just started having this problem this week. any thoughts?
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greenmacheene99
Contributor
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3 Messages
5 years ago
These sort of issues indicate a communications problem between your receivers and the AT&T network.
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greenmacheene99
Contributor
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3 Messages
5 years ago
"I am having the same problem. Every 2 minutes and 40 seconds, the picture freezes. If I leave it long enough, the "lost uverse signal" page comes up. Otherwise, I can switch channels and everything is fine until the 2 minutes and 40 seconds have passed."
...this is EXACTLY what mine is doing, EXACT same symptoms. Doesn't matter if it is my wired ethernet receiver or my wireless receiver. it seems like some kind of buffering 'glitch' in the signal. if the channel is change and the 'buffer' is reset, it goes away.
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