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Mentor
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36 Messages
TV keeps saying signal has been lost (provide UV Realtime screenshots
Any idea what could be the cause of a recent (last 2 weeks) signal has been lost of 2 different boxes?
3 Attachments
Mentor
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36 Messages
Any idea what could be the cause of a recent (last 2 weeks) signal has been lost of 2 different boxes?
3 Attachments
oufanindallas
ACE - Master
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6.9K Messages
10 years ago
@tji21
Are you using HDMI? Is this happening when you are watching TV or when you turn it on? Do you have internet with AT&T and do you lose it as well?
I noticed you are on an iNid installation. See if they can upgrad you to the new NVG589.
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tji21
Mentor
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36 Messages
10 years ago
We got the iNID due to the distance from the VRAD and they had to install pair bonding.
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Constructive
Former Employee
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32.9K Messages
10 years ago
the nvg589 is a bonded pair modem which eliinates the need for the inid. usually when signal is lost its the tv having difficulty communicating with the box through HDMI, try using component cables to see if its eliminates the problem. now theres also another signal loss error that tells you when the se top box loses signal with the modem
this first picture is what you would see if the box lost connection with the network/or modem![set top box.jpg set top box.jpg](https://prod-content-care-community-cdn.sprinklr.com/d80f176d-2bd5-487b-b539-b24b3ede5ed6/communityasset-5eed9606-d5f2-452c-bc06-fddc5376369e-843465895)
This picture is what you would see if the tv lost communication through the hdmi cable or a variation of something similar
2 Attachments
set top box.jpg
tvnosignal.jpg
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tji21
Mentor
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36 Messages
10 years ago
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tji21
Mentor
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36 Messages
10 years ago
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Constructive
Former Employee
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32.9K Messages
10 years ago
The 589 is a bonded pair modem eliminating the need for the inid, but you need to have 2 good pairs going into the house to the modem
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tji21
Mentor
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36 Messages
10 years ago
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tji21
Mentor
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36 Messages
10 years ago
How do I get a NVG589 to get my problem solved with the current iNid? Also, what has to be rewired to go from my current iNid setup to the NVG589?
Current setup has box on side of house where demarc comes in and then unit inside house with monster battery backup unit attached on shelf?
Thanks
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