Fixed. It took a couple of calls to att. One lost connection who never called back. Several rebootings without success. Finally was sent to a "higher level" department who was to call back but never did. However, a day later the guide info appeared. It also seems that my two smart tvs lost their connection to the internet during the process. Fixed that myself.
Erhodes64
Mentor
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36 Messages
10 years ago
I'm getting the guide info also.
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Ncal
Scholar
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170 Messages
10 years ago
Thanks for the replies. Looks like I received some misinformation from the phone rep.
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dhascall
Master
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9.8K Messages
10 years ago
I would recommend that you send a private message to the escalation team at AT&T Customer Care, and someone will get in touch with you.
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Ncal
Scholar
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170 Messages
10 years ago
Fixed. It took a couple of calls to att. One lost connection who never called back. Several rebootings without success. Finally was sent to a "higher level" department who was to call back but never did. However, a day later the guide info appeared. It also seems that my two smart tvs lost their connection to the internet during the process. Fixed that myself.
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