Tutor
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5 Messages
English Premier League Soccer for 9/27 on ALT Channels #1691-1697 NOT SHOWING UP AGAIN!
Hi.
I already tried to chat online with customer support but "Aaron" was unable to help me.
Every Saturday morning for the past 2 years, I record 4 to 5 soccer games of the English Premier League. The games are ALWAYS aired by NBCSN (Channel #1640) since they have an agreement with the EPL to broadcast to US viewers. Since most of the games occur at the same time (10AM EST), the 'overflow' games are always shown on the ALT channels (#1691-1697)
This week, Saturday September 27th, 5 out of the 8 games airing at 10AM are nowhere to be found on UVerse's programming guide. To make it worse, this is NOT the first time this has been a problem with UVerse. If you click the link below you can see evidence that there was a weekend in January where this occurred.
https://forums.att.com/t5/Features-and-How-To/premier-league-extra-time-channels/m-p/3871641#M109253
I have already contacted NBC and they confirmed that they are still on schedule to broadcast the games, like every week.
Please take the time to forward this to the appropriate person, as I do not want to wake up tomorrow and be upset. The games start in less than 12 hours so please act accordingly. I am including the list of games that show up and the ones that are missing from the programming guide.
The following games show up on the programming guide with no issues
Liverpool vs Everton Channel #1640 NBCSN 740AM
West Ham United vs Manchester United #1640 NBCSN 10AM
Tottenham Hotspur vs Arsenal #1640 NBCSN 1230PM
The following 5 games are nowhere to be found in the programming guide for Saturday 09/27/2014.
They NORMALLY always show up in the ALT channels #1691-1697 at 10AM EST.
Hull City vs Manchester City 10AM
Southampton vs QPR 10AM
Chelsea vs Aston Villa 10AM
Crystal Palace vs Leicester City 10AM
Sunderland vs Swansea 10AM
Like I said, this is definitely a UVerse issue and not NBC. When I spoke to Aaron he kept deflecting the issue as an NBC problem. I should not have to take several hours out of my time to let you guys know this is a huge problem for the thousands of people who follow these games. Please fix this issue ASAP. I honestly do not care if they don't show up on the guide but if for some reason they are not aired tomorrow, I will be extremely dissapointed. My zip code is 33326. Not sure if that will help in anyway. Thanks for your time.
-Ruben
texasguy37
Expert
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14.5K Messages
10 years ago
You're welcome. I don't think it's a contract issue. I think the issue is just that the Guide did not get updated the way it normally does. I have noticed some other issues with the Guide over the past couple of days.
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ruben6m
Tutor
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5 Messages
10 years ago
thank you texasguy you are a god. I shouldve checked before spending 45 mins complaining i missed the whole first half of all the games!! Oh well. Still AT&T needs to fix this misunderstanding.
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absavino
Tutor
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5 Messages
10 years ago
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aviewer
Expert
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10.1K Messages
10 years ago
You can set a manual recording by time. But, it is a single event, not a series recurring every week.
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mibrnsurg
Expert
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20.4K Messages
10 years ago
Think you might just as well watch the Premier League Encore on 1640 9pm EDT Saturday.
You'll see all the goals/good plays and won't spend hours watching 4/5 matches, especially when many were 1/1 ties today. 😉
Chris
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alexandrepsf
Mentor
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33 Messages
10 years ago
This is the second time that this happened since the start of the season. Defeinetly a deal breaker for me. Just called another provider. Switching back to them.
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Tel1963
Contributor
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2 Messages
10 years ago
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koujinoc
Contributor
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1 Message
10 years ago
Had the same issue as well and I'm not sure if I get the alt channels described in one of the above fixes. Really hoping AT&T listens and gets the problems with the guide or the contract issues resolved quickly.
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